Skullcandy (US) (www.skullcandy.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 77% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-08-10.
Shoutout to Skullcandy! My son’s headphones are even better than his Apple headphones. Had a glitch with free shipping and their customer service is prompt and professional. Shout out to Diem!
We’re glad your son is enjoying his Skullcandy headphones and that Diem could help make things right. Appreciate the shoutout!
Diem provided great customer support and was very professional. I reached out about a coupon code related to a warranty claim, and everything was handled quickly and smoothly. I’m happy with the service and plan to remain a loyal customer.
We’re glad Diem could provide quick, professional support with your warranty claim. We appreciate your loyalty and look forward to keeping you rocking with Skullcandy!
Diem the customer support employee helped me out a lot. He was so sweet and solved a lot of long withstanding problems I had from delivery issues. He was working on his birthday as well and still gave me adequate attention and time.
We’re so glad he was able to resolve your delivery issues and provide the care and attention you deserved. It means a lot to hear that even on his birthday, he made sure you felt supported.
Great service i am very satisfied, they were kind and polite. They solved my problem quickly and were over some of the best service ive had.
We’re glad our team could help quickly and make the experience a great one. Your kind words mean a lot to us!
Bought the Skullcandy Crusher ANC2 at Best Buy for $255.59 and omd... the bass is INSANE. They are one of the best headphones with the best bass you can ever find. Highly recommend these!!
We’re thrilled to hear you’re enjoying the Crusher ANC 2 and that the bass truly delivered for you. Our team designed these headphones to give listeners that powerful, immersive sound, and it’s great to know they hit the mark. We appreciate your recommendation and hope you keep enjoying every beat!
Erwin F. Was wonderful! Erwin was patient and understanding! He was quick with helping me and efficient!
We’re delighted to know you had a positive experience with us. Your feedback on our patience, understanding, and efficiency means a lot and inspires our team to keep delivering excellent service. Thank you for sharing your review!
Possibly the worst experience I have ever had attempting to return an item. I ordered headphones for my son for Christmas and received a wrong item of lesser quality from Skullcandy. I have called three times in the past two days waiting for over an hour two of those times to speak to someone. I was given the complete run around and was flat out lied to. I have yet to receive the return shipping label that they said they emailed me yesterday .. i called again today to ask them for the return shipping label and was told that I hadn't received it yet because I never sent a photo of the wrong product I received even though I was never told to do so yesterday. I honesty am starting to believe they purposely sent the wrong item because they thought they would get away with it. I truly feel like this company is a total scam… i would not recommended ordering from them ever. They have $160 of my money and have done zero to resolve their error.. they be should totally ashamed and embarrassed. Dealing with their customer service is a total nightmare.. do yourself a favor and DO NOT order from them! Update: It is now 3 full days since I first contacted Skullcandy customer service. I have yet to receive a return label or communication from them on how to remedy their error!!!! I bought a product, received the wrong product, and Skullcandy refuses to remedy it! This is so baffling from such a large company!!
We’re sorry to hear about your experience and appreciate you sharing this feedback. We’ve already reached out to you directly to provide the return shipping label and assist with resolving the issue. Our team is committed to making this right and ensuring your return is completed smoothly.
Raffy was very personable and helpful when I called about the shipping delay for my Skullcandy product. I hope if I ever have to call about another issue that I can speak with him again! 10/10 experience.
Thank you for sharing your experience! We’re thrilled to know our team was able to support you with warmth and professionalism during your shipping delay. Your feedback inspires us to keep making every interaction just as personable and helpful.
I ordered to the wrong address and submitted a ticket almost immediately after, but despite that the availability of support to fix the issue was next to none. I recommend ordering Skullcandy products through other means that have better protections to your deliveries
We’re sorry to hear about the difficulty you faced when trying to correct your shipping address, and we understand how frustrating that must have been. While we’re glad you found our agents helpful, we regret that we weren’t able to resolve your request as quickly as you needed. Your feedback is invaluable; it helps us identify where we need to improve our support processes to assist our customers better.
To: Erwin F| Skullcandy Customer Rep: I just wanted to take a few minutes out to thank you for all your help the other day getting my skullcandy account and order in a good place. I am currently waiting for my headphones and appreciate your help on the products and providing me with some recommendations. I have been a long time owner of Skullcandy products and continuously make skull candy my product of choice not only for the performance but the excellent customer service and understanding of what I need and making sure I am happy I decided Skullcandy. Let me tell you that you did a great job developing this partnership with me and assisting me with my order. I think back to other purchases and hope I work with you again when I purchase my ANC products. Please keep up the good work and continue using your personal touch for your Skullcandy customers. We appreciate it and will think of skullcandy on their next purchase
We’re glad we could help with your order and provide recommendations. Your trust in Skullcandy means a lot, and we truly appreciate your continued support.
Support is helpful and professional, thanks to Diem. My issue didn’t bounce back and forth, and resolved quickly. I’ll keep be loyal customer.
We’re thrilled to hear that we were able to support you quickly and professionally, without any back-and-forth. Your loyalty means the world to us, and we’ll keep working hard to make sure every interaction is just as smooth.
Using the 24/7 chat bot was difficult because i had an issue that could only be resolved with an assistant, however once I got in touch I had lovely service and amazing help in solving my issue.
Thank you for sharing your experience. We’re glad our team was able to resolve your issue and provide the support you needed.
I took advantage of the Black Friday deal online and got an additional discount from Skullcandy via email after putting the Crusher ANC 2’s in my cart. I have to admit, I was a little concerned when 5 days had passed and I still had not received a tracking number. Customer service responded to me right away reassuring me that my order was being processed. True enough, it was and I received tracking soon after. The product arrived within 48 hours after receiving tracking. I obviously ordered the Crusher ANC 2’s and I am extremely satisfied with them. If you are on the fence about purchasing these….do yourself a favor and go ahead and get them. You will not be sorry.
We’re thrilled you’re enjoying your Crusher ANC 2 headphones and glad our team could reassure you during the order process. It’s great to know your order arrived quickly and that you’re extremely satisfied. Your feedback means a lot, and we hope the Crusher ANC 2’s bring you countless hours of immersive sound!
Amazing service and understood the situation.
We’re delighted to hear that our team provided amazing service and took the time to understand your situation. Your feedback means a lot to us, and we’re glad we could support you.
Such great customer service! Everyone was so helpful and kind, and they really listened. I couldn’t be more satisfied. I’m still holding onto my original Skullcandy wire and case—they’re keepers for life!
We’re delighted to hear our team made such a positive impression and that you’re still enjoying your original Skullcandy gear. Your loyalty means the world to us. We’re grateful to have you as part of the Skullcandy family!
From what I heard the products are good can’t confirm though as they don’t even ship out my order been 5 days no updates and support won’t answer tickets at this point quality is not worth the hassle excelent product horrible brand
We’re sorry for the delays and understand how frustrating this has been. Progress is being made to clear shipment backlogs, and additional inventory has arrived to help us move orders forward. Our teams are working hard to get products dispatched as quickly as possible, and we truly appreciate your patience and support while we improve communication and service.
Dreadful company. NO way to get in touch with anybody regarding problems, seems they couldnt care less about their customers. A generic response from them will surely follow this review of "Please contact us at contact.skullcandy.com blah blah blah", but thats precicely the place where they completely ignore you. Shouldnt have bought from them, and i wont be ordering in the future; better brands out there that actually have a basic level of respect for their customer base.
Hi Chris, We’re very sorry to hear about your experience and the difficulty you’ve had in getting support. We’ve reviewed your account and confirmed that your points are up to date, including 118 points credited on December 9, 2025, bringing your total to 203 points. We’ve also reached out to you directly to ensure your concerns are addressed personally and promptly. Your feedback is important, and we’re committed to improving how we support our customers.
Listened very carefully and helped me with the situation perfectly!! This was my first time ordering from skullcandy and he made my purchase process run smoothly!
Thank you so much for sharing your experience! We’re thrilled to hear that your first Skullcandy purchase went smoothly and that our team was able to support you perfectly. Listening carefully and making the process easy is exactly what we strive for, and it means a lot to know we delivered that for you. Thank you for rocking with Skullcandy!
UPDATE: I am changing my review of Skullcandy. Skullcandy not only shipped out new headphones, but didn't charge me for the replacement pair once they received my return. My Granddaughter was not able to use these on her trip, but at least I will have her Christmas present. Even though it was work on my side to repackage and take to UPS and pay to print, as I do not have a printer, Skullcandy made up for this inconvenience by not charging me for the second pair. The second pair has arrived, it was still in a bubble package, which alarmed me, but the box was not crushed this time. Thank you Skullcandy. Ordered EVO CRUSHER headphones from Skullcandy. The headphones were for my granddaughter so that she could have headphones on the airplane. It was to be an early Christmas present. The headphones are packaged in a "cereal box" type packaging from Skullcandy. They sent them in a bubble envelope. The headphones were crushed. I had to send back and now my granddaughter will not get her headphones. Still no refund, but have tracking on the return slip they emailed to me. You would think that this company would care about the packaging of their products and their customers. Very disappointed. Their mistake became my work.
Hello Lois, We’re truly sorry to hear about your experience with the EVO CRUSHER headphones. We understand how disappointing this must have been, especially since they were meant as an early Christmas gift for your granddaughter. The packaging and shipping method clearly fell short of expectations, and we regret that this caused damage and extra effort on your part. Rest assured, your return and refund are in progress, and you’ll receive confirmation as soon as it’s completed. Your feedback about packaging is very important to us. Thank you for bringing this to our attention. We value your trust and are committed to making this right as quickly as possible.
The customer service in the chat was on point knew what he was talking about and got me my answers extremely fast
Andrew! Thanks for the shout-out! We’re happy to hear our chat team was able to help quickly and get you the answers you needed. If anything else comes up, we’ve got your back!
101 reviews matching