Skullcandy (US) (www.skullcandy.com) has a 4.2 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 77% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-08-10.
They are awesome really nice team they have and really good support I really love being part of skullscandy Custumer!!!
We're glad to hear you've had a great experience with our team and support. We truly appreciate your support and are happy to have you as part of the Skullcandy community.
Absolutely the Best Call Operator, he made my whole week and the next one too!! Top Natch Customer Service!!! Thank u Skullcandy u did perfectly choosing Raffy!! 🤍
We’re glad to hear you had a great experience with our customer service team. Your support means a lot to us, and we look forward to assisting you again in the future!
When a company does not properly support their active product line with replacement parts etc you have to not support pieces of shite like that. Only loss of business will cure ignorant ceos When you don't provide part and replacements for your active production line that is saying we don't care about out customers and they can go eff themselves. So this excustomer says no eff you I will go to your competitor from now on.
We’re glad to hear you had a great experience with our customer service team. Your support means a lot to us, and we look forward to assisting you again in the future!
I have a skull candy train it went through an intense house fire melted it but it continues to work and charge still use it burn to hell with words
Thank you for sharing your incredible story. We're truly sorry you experienced a house fire, but we're amazed to hear your Skullcandy headset is still going strong. Your support means the world to us. Stay safe, and thank you for being part of the Skullcandy family.
Customer service is horrendous. There is no way to speak with someone who actually works for the company. Only a bot. Return policy is not customer friendly. I’ve used skull candy for over 15 years and after this experience I’m done.
We’re sorry to hear about your experience. This isn’t the level of service we aim to provide, especially for a long-time customer. We understand your frustration regarding support access and our return policy, and we take this feedback seriously. We’ve already reached out to you directly to assist further and ensure our team handles your case. Thank you for your feedback and for being with us over the years.
The customer support was soo helpful. They fixed an issue i was having pretty quick too. Will definitely be back for more products.
We're glad we have resolved your issue quickly. If you need anything else, feel free to reach out anytime.
Awesome customer service, quick help via email once my ticket was created using the chat feature. Problem solved and new earbuds are on the way!
Thank you for your kind feedback! We're glad we could resolve your issue quickly and get your new earbuds on the way. If you need anything else, feel free to reach out anytime.
Bought these headphones about a month ago and so far they are very good and are super comfortable. Great for working out or doing homework and studying, the fit is pretty good as well and the bulkiness isn't too overwhelming or noticeable which is great for me. The noise cancellation on them are one of my favorite things about them, my favorite being the bass and how they literally shake your head when listening to music and such. I got the black color which I kind of regret getting because after I bought them I saw they had red and baby blue ones that looked really nice to me. One thing I'd say that kind of sucks on them is when listening for a longer period of time the audio kinda glitches like it's had enough of whatever you're listening to. Other than that great headphones and I highly recommend it to others.
We're glad to hear you're enjoying the comfort, fit, noise cancellation, and especially the powerful bass. We appreciate your note about the audio glitch during longer listening sessions; that's not the experience we want you to have. A reset or firmware update may help, but if the issue persists, our support team is here to assist.
My brother was hit by a truck while riding his bike on Monday. He was not wearing a helmet, but he was wearing a pair of skull candy crusher headphones. These headphones saved his life. They took all of the impact when he was sent flying into the air across the road. They protected his head from getting damaged. He is suffering very intense injuries including a shattered femur, a fractured pelvis, and broken spine bone, but he’s alive. And I truly believe the headphones are the reason for that. They are no longer in one piece, but they saved him. Thank you. So much.
We have reached out to you to resolve this matter.
Nate and Raffy assisted me with my situation and definitely helped me out
We're glad we were able to assist and help resolve your situation. We'll be sure to share your kind words with them.
OMG that is the only word that I can say about Mark he was respectful, excellent customer service, responsible, he answered all my emails immediately, he knows what is customer service he resolved my issue I can say “He has 💯 in this survey!
We’re thrilled to hear about your experience with Mark. Providing respectful, responsive, and high-quality customer service is what we strive for, and it’s great to know he delivered just that. We’ll be sure to pass along your kind words—he’ll really appreciate it!
Amazing customer support quick and professional response prompt to fix the problem
We're really glad we could resolve your issue quickly and provide the support you needed. We truly appreciate your feedback!
The products are great, but the customer service? Terrible. I don't typically write reviews, but this problem cost me over 50 dollars. I ordered earbuds and went to cancel the order within the next 2 hours. They did not let me and took my money and shipped the earbuds 3 DAYS LATER. They didn't even review my ticket. I did all this before it was even processed, and yet they still shipped to charge me. I canceled because I saw they were on sale at a local store. Every input I made to cancel or refund my order was for nothing, and it feels like an excuse to grab cash.
We’re sorry to hear about your experience and understand how frustrating this must have been. This is not the level of service we aim to provide. Our team has reached out to you directly to review your case and work toward a resolution. We appreciate your patience and the opportunity to make this right.
We appreciate you taking the time to share your positive experience.
The representative was extremely knowledgeable. Very friendly and effective. I can’t say any more positive statements other than he was phenomenal great
We’re thrilled to hear that you had such a positive experience with our representative. Providing knowledgeable, friendly, and effective service is exactly what we strive for, and it’s great to know we hit the mark. Your kind words truly mean a lot to us!
Dave was wonderful. The AI prompt was utter crap, asking me if I wanted my issue escalated to the support team, then repeatedly telling me it was unable to escalate my issue to the support team. After trying again, I figured out the right words to say ("bippity boppity boo") in order to get it to connect me to a support staff member (which it should've done in the first place; I'm not gonna ask for support if I don't need support). But Dave was great once I finally got him on the line. He stepped through the "normal" support steps (I've worked IT; I know how it goes), but it only took a couple back-and-forths for him to get everything fixed perfectly! Way better than the 10+ back-and-forths I had with whatever AI garbage they connected me to in the first place. If this company truly cares about its customers and its image, they'll fire that unhelpful computer crap and just clone Dave. Because Dave -- unlike their AI prompts -- ACTUALLY knows how to do his job.
Thank you for your feedback. We’re sorry the initial AI support experience was frustrating and didn’t connect you to a human as smoothly as it should have. We’re actively improving this so customers can reach our support team quickly when needed. In the meantime, we’re glad Dave was able to step in and resolve your issue efficiently. We’ll be sure to share your kind words with him. We appreciate you taking the time to share your experience.
Raffy was amazing to work with and took care of the issue. The customer service he offered has made me a Skullcandy customer for life. Thank you Raffy.
We’re thrilled to hear that Raffy provided such amazing service and was able to get everything sorted out for you. We’ll be sure to pass your thanks along to him, he’ll be so happy to know he’s made you a Skullcandy customer for life!
We’re so glad to hear you had a positive experience with our team. We look forward to serving you again soon.
We’re so glad we could get things sorted for you quickly. Efficiency is the goal, enjoy!
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