向骷髅糖果致敬
向骷髅糖果大喊! 我儿子的耳机比他的苹果耳机还要好。免费送货出现了故障,他们的客户服务及时而专业。 向迪姆大声喊叫!
We’re glad your son is enjoying his Skullcandy headphones and that Diem could help make things right. Appreciate the shoutout!
Skullcandy (US)(www.skullcandy.com)在 OK.one 的综合评分为 4.2 分(满分 5 分),基于本站收录的 101 条用户评价,属于电子与科技分类,口碑良好。77% 的评价为 4 星及以上,14% 为 1 星;商家回复了 73% 的差评。数据最后更新于 2026-08-10。
向骷髅糖果大喊! 我儿子的耳机比他的苹果耳机还要好。免费送货出现了故障,他们的客户服务及时而专业。 向迪姆大声喊叫!
We’re glad your son is enjoying his Skullcandy headphones and that Diem could help make things right. Appreciate the shoutout!
Diem 提供了出色的客户支持并且非常专业。我联系了与保修索赔相关的优惠券代码,一切都得到了快速而顺利的处理。我对这项服务很满意,并计划继续成为忠实的客户。
We’re glad Diem could provide quick, professional support with your warranty claim. We appreciate your loyalty and look forward to keeping you rocking with Skullcandy!
客户支持员工 Diem 帮了我很多忙。他非常友善,解决了我因交付问题而长期困扰的许多问题。他生日那天他也在工作,但仍然给了我足够的关注和时间。
We’re so glad he was able to resolve your delivery issues and provide the care and attention you deserved. It means a lot to hear that even on his birthday, he made sure you felt supported.
服务很棒,我很满意,他们很友善,很有礼貌。他们很快解决了我的问题,并提供了我所享受过的最好的服务。
We’re glad our team could help quickly and make the experience a great one. Your kind words mean a lot to us!
在百思买以 255.59 美元的价格购买了 Skullcandy Crusher ANC2,天哪……低音太疯狂了。它们是您能找到的具有最佳低音的最佳耳机之一。强烈推荐这些!!
We’re thrilled to hear you’re enjoying the Crusher ANC 2 and that the bass truly delivered for you. Our team designed these headphones to give listeners that powerful, immersive sound, and it’s great to know they hit the mark. We appreciate your recommendation and hope you keep enjoying every beat!
埃尔文·F. 太棒了!埃尔文很有耐心并且理解!他帮助我很快而且效率很高!
We’re delighted to know you had a positive experience with us. Your feedback on our patience, understanding, and efficiency means a lot and inspires our team to keep delivering excellent service. Thank you for sharing your review!
可能是我尝试退货时最糟糕的经历。 我为儿子订购了圣诞节耳机,但从 Skullcandy 收到了一件质量较差的错误商品。在过去的两天里,我打了三次电话,其中两次等了一个多小时才与某人通话。我被彻底欺骗了。 我还没有收到他们说昨天通过电子邮件发送给我的退货标签。今天我再次打电话向他们索要退货标签,并被告知我还没有收到,因为我从未发送过收到的错误产品的照片,尽管昨天从未被告知这样做。 老实说,我开始相信他们故意发送了错误的物品,因为他们认为他们会逃脱惩罚。我真的觉得这家公司完全是一个骗局……我永远不会建议从他们那里订购。 他们有我 160 美元的钱,却做了零事来解决他们的错误。他们应该感到完全羞愧和尴尬。与他们的客户服务打交道完全是一场噩梦..帮自己一个忙,不要向他们订购! 更新:距离我第一次联系 Skullcandy 客户服务已经过去了 3 天。 我还没有收到他们的退货标签或关于如何纠正错误的通信!!!!我买了一个产品,收到了错误的产品,Skullcandy 拒绝补救!这么大的公司竟然出现这样的情况!!
We’re sorry to hear about your experience and appreciate you sharing this feedback. We’ve already reached out to you directly to provide the return shipping label and assist with resolving the issue. Our team is committed to making this right and ensuring your return is completed smoothly.
当我致电询问我的 Skullcandy 产品发货延迟时,Raffy 非常友善且乐于助人。我希望如果我需要打电话讨论其他问题,我可以再次与他交谈! 10/10 经验。
Thank you for sharing your experience! We’re thrilled to know our team was able to support you with warmth and professionalism during your shipping delay. Your feedback inspires us to keep making every interaction just as personable and helpful.
我订购了错误的地址,并几乎立即提交了一张票,但尽管如此,解决问题的支持几乎没有。我建议通过其他方式订购 Skullcandy 产品,这样可以更好地保护您的交货
We’re sorry to hear about the difficulty you faced when trying to correct your shipping address, and we understand how frustrating that must have been. While we’re glad you found our agents helpful, we regret that we weren’t able to resolve your request as quickly as you needed. Your feedback is invaluable; it helps us identify where we need to improve our support processes to assist our customers better.
致:Erwin F| Skullcandy 客户代表: 我只是想花几分钟时间感谢您前几天为我的头骨糖果帐户和订单提供的所有帮助。 我目前正在等待我的耳机,感谢您对产品的帮助并为我提供了一些建议。我一直是 Skullcandy 产品的长期拥有者,并不断将骷髅糖果作为我的首选产品,不仅因为它的性能,而且因为卓越的客户服务和对我需求的理解,并确保我很高兴我选择了 Skullcandy。 让我告诉您,您在与我发展这种合作伙伴关系并协助我完成订单方面做得非常出色。我回想起其他购买情况,并希望在购买 ANC 产品时再次与您合作。 请继续努力,继续为您的 Skullcandy 客户提供您的个人风格。 我们很感激,下次购买时会想到骷髅糖
We’re glad we could help with your order and provide recommendations. Your trust in Skullcandy means a lot, and we truly appreciate your continued support.
感谢 Diem,支持非常有帮助且专业。我的问题没有来回反弹,很快就得到了解决。我将继续成为忠实的客户。
We’re thrilled to hear that we were able to support you quickly and professionally, without any back-and-forth. Your loyalty means the world to us, and we’ll keep working hard to make sure every interaction is just as smooth.
使用 24/7 聊天机器人很困难,因为我遇到了一个只能通过助手解决的问题,但是一旦我联系上我,我就得到了很好的服务和惊人的帮助来解决我的问题。
Thank you for sharing your experience. We’re glad our team was able to resolve your issue and provide the support you needed.
在将 Crusher ANC 2 放入购物车后,我利用了在线黑色星期五优惠,并通过电子邮件从 Skullcandy 获得了额外折扣。我不得不承认,当 5 天过去了,我仍然没有收到追踪号码时,我有点担心。客户服务立即回复我,向我保证我的订单正在处理中。确实如此,不久之后我就收到了跟踪。产品在收到跟踪后 48 小时内到达。显然,我订购了 Crusher ANC 2,我对它们非常满意。如果您对购买这些犹豫不决……帮自己一个忙,继续购买它们。你不会后悔的。
We’re thrilled you’re enjoying your Crusher ANC 2 headphones and glad our team could reassure you during the order process. It’s great to know your order arrived quickly and that you’re extremely satisfied. Your feedback means a lot, and we hope the Crusher ANC 2’s bring you countless hours of immersive sound!
服务很棒并且了解情况。
We’re delighted to hear that our team provided amazing service and took the time to understand your situation. Your feedback means a lot to us, and we’re glad we could support you.
如此出色的客户服务!每个人都非常乐于助人、友善,而且他们真的很倾听。我非常满意。我仍然保留着我原来的 Skullcandy 线和盒子——它们是我终生的守护者!
We’re delighted to hear our team made such a positive impression and that you’re still enjoying your original Skullcandy gear. Your loyalty means the world to us. We’re grateful to have you as part of the Skullcandy family!
据我所知,产品很好,但无法确认,因为他们甚至没有发货我的订单已经 5 天没有更新,支持人员不会回复票证,此时质量不值得麻烦优秀的产品可怕的品牌
We’re sorry for the delays and understand how frustrating this has been. Progress is being made to clear shipment backlogs, and additional inventory has arrived to help us move orders forward. Our teams are working hard to get products dispatched as quickly as possible, and we truly appreciate your patience and support while we improve communication and service.
可怕的公司。无法就问题与任何人取得联系,似乎他们不太关心他们的客户。他们的一般回应肯定会遵循“请通过 contact.skullcandy.com 联系我们等等”的评论,但这正是他们完全忽略你的地方。不应该从他们那里购买,而且我以后也不会订购;更好的品牌实际上对他们的客户群有基本的尊重。
Hi Chris, We’re very sorry to hear about your experience and the difficulty you’ve had in getting support. We’ve reviewed your account and confirmed that your points are up to date, including 118 points credited on December 9, 2025, bringing your total to 203 points. We’ve also reached out to you directly to ensure your concerns are addressed personally and promptly. Your feedback is important, and we’re committed to improving how we support our customers.
非常仔细地倾听并完美地帮助我解决了这个问题!这是我第一次从skullcandy订购,他让我的购买过程顺利进行!
Thank you so much for sharing your experience! We’re thrilled to hear that your first Skullcandy purchase went smoothly and that our team was able to support you perfectly. Listening carefully and making the process easy is exactly what we strive for, and it means a lot to know we delivered that for you. Thank you for rocking with Skullcandy!
更新:我正在更改对 Skullcandy 的评论。 Skullcandy 不仅寄出了新耳机,而且在收到我退货后也没有向我收取更换耳机的费用。 我的孙女在旅行中无法使用这些,但至少我会收到她的圣诞礼物。尽管重新包装并送到 UPS 并付费打印是我的工作,但由于我没有打印机,Skullcandy 没有向我收取第二双的费用,从而弥补了这一不便。 第二双到了,还是泡沫包装,这让我惊慌了,不过这次盒子没有压坏。 谢谢骷髅糖果。从 Skullcandy 订购了 EVO CRUSHER 耳机。 这款耳机是给我孙女的,这样她就可以在飞机上戴着耳机。 这是一份提前的圣诞礼物。 耳机采用 Skullcandy 的“麦片盒”型包装。 他们用气泡信封寄出。 耳机被压碎了。 我不得不退回,现在我的孙女拿不到她的耳机了。仍然没有退款,但可以跟踪他们通过电子邮件发送给我的退货单。 您可能会认为这家公司会关心他们的产品和客户的包装。 非常失望。 他们的错误变成了我的工作。
Hello Lois, We’re truly sorry to hear about your experience with the EVO CRUSHER headphones. We understand how disappointing this must have been, especially since they were meant as an early Christmas gift for your granddaughter. The packaging and shipping method clearly fell short of expectations, and we regret that this caused damage and extra effort on your part. Rest assured, your return and refund are in progress, and you’ll receive confirmation as soon as it’s completed. Your feedback about packaging is very important to us. Thank you for bringing this to our attention. We value your trust and are committed to making this right as quickly as possible.
聊天中的客户服务很到位,知道他在说什么,并且非常快地给了我答案
Andrew! Thanks for the shout-out! We’re happy to hear our chat team was able to help quickly and get you the answers you needed. If anything else comes up, we’ve got your back!
共 101 条符合条件的评价