Welcome to the story of SmallRig Since SmallRig was born in 2013, we have been in close communication and working hand-in-hand with users for over 10 years. As a result, we have developed 4 major user-oriented product lines, which are widely used in a variety of fields such as live broadcasting, vlogging, short videos, weddings, professional commercials, radio and TV, documentaries, and Hollywood filmmaking. Every idea, design, and product we create is inspired by and created for our users. With the user's voice in mind, we launched our "User Co-design" mode first in the industry and the DreamRig free customization project, allowing us to unite with global creators and use our small rigs to make big dreams come true. Visit Our Website For Support and Help
Reviewers had a great experience with this company. Customers frequently praise the exceptional build quality, sturdy construction, and versatile design of the camera accessories and tripods. People often mention that the ordering process is straightforward, payment is smooth, and deliveries arrive quickly at their doors.
However, some customers also noted that shipments experienced frustrating delays and lacked proactive communication regarding delivery statuses. A few consumers expressed disappointment when items were unexpectedly out of stock or arrived with broken components needing replacement. Reviewers also pointed out that orders sometimes faced extended transit times or shipping details were missing upon dispatch.
Products are awesome but the buying experience is not great. There is no confirmation of purchase email, no progress notification or any other communication until the delivery partner makes contact just before delivering.
SmallRig 回复2026-07-13
Thank you for your recognition of our product quality.
We apologize that we failed to send you order confirmation and logistics update emails in a timely manner, leaving you unaware of the issue until the courier contacted you.
Your feedback is crucial to us. We will optimize our notification process to avoid similar problems in the future. We sincerely apologize again.
Rig was fantastic. It encompasses my Eos R50 V perfectly for when we travel overseas. Creates so many more options regarding orientation of the camera. Thank you
SmallRig 回复2026-07-13
Thank you so much for your positive review! We are delighted that you enjoyed our product.
Your feedback is invaluable to our team – we strive to provide excellent service every day. We look forward to serving you again soon!
I got the wrong item and emailed customer service but haven’t heard anything back.
SmallRig 回复2026-07-14
We apologize for any inconvenience this may have caused you. We will work to resolve this issue for you. We have sent an email to your inbox, so please keep an eye out for it so we can address your concerns as soon as possible.
Excellent quality BUT some shipping issues to be aware of
Excellent quality, fits perfectly, good price shipping cost was ok BUT when the product arrived I had to pay an extra charge for some other shipping cost and this was a third of the cost of the product. I will never buy again from their website
SmallRig 回复2026-07-13
1. We apologize for any inconvenience this may have caused you. We will work to resolve this issue for you. We have sent an email to your inbox, so please keep an eye out for it so we can address your concerns as soon as possible.
I had an issue with the delivery timeline but Smallrig resolve it fast. Thnx for the immediate response Smallrig
SmallRig 回复2026-07-13
Thank you so much for taking the time to share your positive experience. We are pleased to hear that our fast shipping met your expectations. We are committed to building trust with every customer, and your review helps other customers choose us with more confidence. Thank you again for your support!
SmallRig has been part of my workflow and they have the what’s the amazing solutions for Photographers, videographers and content creators. This off the hot shoe clamp for my phone has been designed perfectly. It is not cheaply made, and also the magnet is very strong so it keeps your phone in place. A great addition for your workflow while you
create images for your clients. I highly recommend.
SmallRig 回复2026-07-13
Thank you so much for your positive review! We are delighted that you enjoyed our product.
Your feedback is invaluable to our team – we strive to provide excellent service every day.
Thank you so much for your positive review! We are delighted that you enjoyed our product.
Your feedback is invaluable to our team – we strive to provide excellent service every day. We look forward to serving you again soon!
The kit was shipped quickly. It arrived complete as described on the SmallRig Website. I'm very happy with my order.
SmallRig 回复2026-07-13
Thank you so much for taking the time to share your positive experience. We are pleased to hear that our fast shipping met your expectations. We are committed to building trust with every customer, and your review helps other customers choose us with more confidence. Thank you again for your support!
Great product, but just feels like it takes forever to arrive.
SmallRig 回复2026-07-13
Thank you so much for your positive review! We are delighted that you enjoyed our product.
Your feedback is invaluable to our team – we strive to provide excellent service every day.
Finding the product was incredibly easy, the ordering process was slick and the item showed up on time and in perfect condition. The plastic free packaging is a huge plus!
SmallRig 回复2026-07-13
Thank you for your wonderful review! Our entire team is delighted to see your praise for the product. We will continue to work hard to improve and provide you with a better experience. We look forward to your next visit!
Their website has about 90% broken links. The site flat does not work. Main page comes up, but NO OTHER link seem to work. 0 product is viewable
: Edit 9/11/26
It appears that Small Rig has done as they have said and fixed their website. All links seem to be fully functioning. Thank you for your response and actions. Good customer service and great products. Very much appreciate your attention to my concern. Many thanks!
Steve
SmallRig 回复2026-07-13
Thank you so much for taking the time to inform us of the serious website access issue you encountered.
We have immediately forwarded your feedback to our website development team so they can troubleshoot and fix all links as quickly as possible.
We sincerely apologize again for this poor browsing experience and thank you for your valuable feedback, which helps us improve the website.
Great products, great service (very responsive). Slow shipping due to customs but product arrived well-packed and undamaged.
SmallRig 回复2026-07-09
Thank you so much for your positive review! We are delighted that you enjoyed our service. Your feedback is invaluable to our team—we strive to provide excellent service every day. We look forward to serving you again soon!
Thank you so much for taking the time to share your positive experience. We're delighted to hear that our product met your expectations. We are committed to building trust with every customer, and your feedback helps other customers choose us with more confidence. Thank you again for your support!
I'm thrilled by their products and product line. Very professional. Helps me define Microcinema
SmallRig 回复2026-07-09
Thank you so much for taking the time to share your positive experience. We're delighted to hear that our product met your expectations. We are committed to building trust with every customer, and your feedback helps other customers choose us with more confidence. Thank you again for your support!
Nicely organized product categories, fast shipping
SmallRig 回复2026-07-09
Thank you so much for taking the time to share your positive experience. We're glad to hear that our shipping speed met your expectations. We are committed to building trust with every customer, and your feedback helps other customers choose us with more confidence. Thank you again for your support!
I ordered a thermal phone case. weeks went by. the answer I got was "sorry but we had some in stock but we gave them to other customers." they got my name wrong then just dropped communication on further inquiry. no response to request for refund. I guess my money was stolen.
SmallRig 回复2026-07-07
We apologize for the inconvenience.
Please send an email to [email protected], and we will handle the issue for you as soon as possible.
I had one of the most terrible experiences with this company! They say 1-3 day shipping it took 3 weeks. I needed my purchase for a job I missed my opportunity because of this. I also purchased the mystery box which was the biggest ripoff ever. I ordered products for a camera they sent me a cheap cellphone accessory. It’s crazy they didn’t give me a discount. for prolonged shipping and losing my opportunities as videographer! I don’t think I’ll be using small rig ever again I would use GOODOX NEEWER FOR CAMERA ACCESSORIES AND EQUIPMENT
SmallRig 回复2026-07-07
We apologize for any inconvenience this may have caused you. We will work to resolve this issue for you. We have sent an email to your inbox, so please keep an eye out for it so we can address your concerns as soon as possible.
The product is still not delivered, although of the status message "delivered"...and no answer from the company support. I will never ever order anything from this company!
SmallRig 回复2026-07-07
1. We apologize for any inconvenience this may have caused you. We will work to resolve this issue for you. We have sent an email to your inbox, so please keep an eye out for it so we can address your concerns as soon as possible.
Product purchased: RM 03 macro light
I've only taken this light out shooting once yet, but so far my overall impression is very good, especially for the price.
The light:
The light itself seems well made and sturdy. It has a good range of brightness settings, and the built-in ability to easily adjust the focus and strength of the light beam by extending or retracting the sleeve on the end was really useful, especially after losing the diffuser (more on that below.)
The bendy arm is fantastic! It's extremely flexible, and it stays exactly where and how you put it for as long as you need. No sagging and it doesn't easily get bumped out of shape by accident. The closest comparison i can make is with the legs on my GorillaPod. Those stay in place much more firmly, but since the arm on the light isn't supporting a bunch of extra weight, it stays put equally well. The light is much ea
I do have two minor concerns: possible overheating and the USB port cover. The silicone USB cover fits a bit too loosely, and could easily compromise the light's water resistance (which I have not tested) or allow dirt and debris to get into the port. It's nothing a piece of gaffers tape can't fix, though. The light also gets hot pretty quickly while it's turned on. I haven't had it overheat yet, but it's something to keep in mind. Just don't leave it on for too long at a time to be safe.
Accessories:
I have mixed impressions on the included accessories. On papers, it's a solid selection, and some of them are great. The ground stake and spotlight attachments are great, and I found myself getting good use out of both of them. The slides that can go in the spotlight seem pretty gimmicky, though, and I don't really see myself ever using them. Maybe you'll get some use out of them if you do figurine photography ir something, but for the nature photography I do, they're pretty useless. Honestly, I'd prefer if this were removed from the standard kit and replaced with a second diffuser of a different opacity, size, or shape from the one already included. I think it would be far for useful for most people.
The clamp is ok, but the grip strength seems a little too weak to support the weight and leverage put on it but the light. I don't have a lot of need for the clamp, so I'm not too bothered about it. The groubd stake is much more suited to what I do, and it works well. It's made of metal, not plastic (aluminum, I think?) and it works well. Great inclusion, I love it, no complaints there. I haven't tried out the cold shoe mount yet, but it seems sturdy. I don't trust my camera's hot shoe to support the weight, but if you have a bracket or frame on your camera with an attachment point for it, you'll probably find it useful.
The real letdown for me is the last two accessories, the diffuser and barn door. I expected these to be the most useful out of the whole kit, aside from the ground stake, and they would be, if they actually stayed on. But no, they fall off incredibly easily. On both of them, the ring that fits over the end of the light fits a bit too loosely and is extremely short. Of the two, the diffuser stays on slightly better, but it still fell off and got lost in the tall grass almost immediately. Customer service was very helpful and offered to send me a new one, so I do want yo thank them for that. The barn door fits so poorly that the slightest touch or beeze will knock it off. I could barely get it to stay indoors on a sturdy table, let alone outside in the breeze and foliage. Both of these are completely unusable in the field unless you keep them on with gaffers tape, which is impractical if you swap them frequently, and will cost you money in the long run. Even then, the ring on the barn door is so short that I don't know how well it would stay on, even with tape. I hope the design team reads this, because this can fix fixed with a very minor redesign and would be a massive improvement on what I think is otherwise a great product.
Overall, despite the complaints above, I highly recommend this if you're looking for a good macro light on a small budget. You could find a better one, but not at this price point, in my experience. If you're on the fence, I say get it, especially if they fix some of the problems I mentioned between now and whenever you're reading this.
SmallRig 回复2026-07-07
Thank you so much for your positive review!
We're delighted that you enjoyed our product.
Your feedback is invaluable to our team—we strive to provide excellent service every day. We look forward to serving you again soon!
Super-easy ordering process and quick delivery. Great products that perform as advertised.
SmallRig 回复2026-07-07
Thank you for your wonderful review! Our entire team is delighted to receive your praise. We will continue to strive for improvement and provide you with an even better experience. We look forward to your next visit!
