Splitit

Thank you for sharing your experience! For all installment plans powered by Splitit, you will see two transactions after checkout: 1. One is the temporary authorization (hold) on your card that guarantees your purchase. 2. The other is the first installment, which is charged immediately. We have not charged you in full; what you are seeing is the temporary authorization hold, plus your first payment. With Splitit, you get the benefit of only paying your monthly installment, plus all the benefits of paying with your existing credit card, no new loans or any additional fees! We hope this information addresses your concerns!

Greetings Mary, We appreciate you for sharing your experience. Splitit is a technology company that works with Merchants like AliExpress to offer payment options at checkout.  When using the “pay after delivery” option with AliExpress, the entire purchase amount is authorized by your credit card to ensure future payment; this is not a charge but simply a temporary hold.  For a complete view of your orders and payment status, the best resource is the AliExpress app or website. You can view all your PAD plans there.  For questions about Splitit contact our Support team [email protected] (mailto:[email protected]) at any time. We are here to help!

Greetings Teja,  We are very sorry to hear that this payment issue is not yet resolved. The issue here is that a dispute was filed, and the resolution process can often take months. The Merchant and Splitit are tied to the specific card network rules regarding disputes, and we cannot take any action until it is fully resolved. Our system still has not received the resolution from your card company, which is why you have not yet received the final refund. Rest assured, as soon as we get the final resolution, the appropriate actions will be handled automatically. Thank you kindly for your understanding!

Hi Melanie, We appreciate you sharing your experience and are disappointed that the Splitit Support team did not meet your expectations. Our Client Support Director will investigate your experience to ensure improvements are made among our team. She may reach out for more information, so stay tuned for any follow-up.  For any other questions navigate to the Shopper Portal consumer.splitit.com/active (https://consumer.splitit.com/active) and engage with our 24/7 chat team. We are happy to help!

Hi Carmine, Thanks a lot for sharing your feedback. The best way to handle this situation is to reach out to the Merchant directly. Splitit is a technology company that makes the installment plan possible, but your purchase and any order changes are always handled by the Merchant. Returns and refunds must be approved by the Merchant you purchased from, and once approved, will be reflected automatically on your installment plan.  We appreciate your understanding of this process. For any other questions navigate to the Shopper Portal consumer.splitit.com/active (https://consumer.splitit.com/active) and engage with our 24/7 chat team. We are happy to help!

Hi there, Thank you for the opportunity to clarify how Splitit installment plans work. After checkout, you will see two transactions on your credit card: 1. One is a temporary authorization (hold); this is not a charge and you do not pay this amount.  1. It is simply a pre-authorization, which is standard for many other types of purchases on your credit card (think hotels, gasoline, etc.).  2. The other is the first installment charge. 1. Each month after, your installment payment is automatically charged until your plan is complete.  Splitit installment plans work using your available credit card balance. That is why the temporary hold on your credit is necessary.  For any other questions navigate to the Shopper Portal consumer.splitit.com/active (https://consumer.splitit.com/active) and engage with our 24/7 chat team. We are happy to help!

Hi Agapito, Thank you for sharing your experience; all feedback is appreciated as it helps us better serve customers like you. Splitit is a technology company that partners with Merchants to offer additional payment options at checkout.  As we are not the Merchant where you made your purchase, we only have limited details of your purchase. For any product, delivery, return, or refund issues, please partner directly with the Merchant for assistance.  Feel free to engage with our 24/7 chat team, accessed here https://consumer.splitit.com/active, for any further questions regarding Splitit.