Splitit

This review was intended to be for Splitit, the flexible payment service you used for this purchase. We are very sorry to hear about the issue with your order and the lack of quality with the item. Unfortunately, Splitit only handles your payment and does not have any relationship with the actual Seller of this item. To resolve your case, we recommend you contact the Merchant directly for a resolution. If they approve your return or refund, they will automatically update your installment plan to reflect those changes.  Splitit is happy to help with any additional questions relating to your installment payments.

Thank you for sharing your experience! For all installment plans powered by Splitit, you will see two transactions after checkout: 1. One is the temporary authorization (hold) on your card that guarantees your purchase. 2. The other is the first installment, which is charged immediately. We have not charged you in full; what you are seeing is the temporary authorization hold, plus your first payment.  With Splitit, you get the benefit of only paying your monthly installment, plus all the benefits of paying with your existing credit card, no new loans or any additional fees! We hope this information addresses your concerns!

We are disappointed to hear of this situation with your order! To get this resolved we recommend reaching out to AliExpress directly through their app or website. There you can submit the details of your case and talk to their team about the right resolution.  Return requests and refunds must be approved by the Merchant, and once they confirm, your plan with Splitit will be updated automatically.  We hope they resolve this for you quickly!

Hi Jas, We are disappointed to hear of this situation with your order! To get this resolved we recommend reaching out to AliExpress directly through their app or website. There you can submit the details of your case and talk to their team about the right resolution.  Return requests and refunds must be approved by the Merchant, and once they confirm, your plan with Splitit will be updated automatically.  We hope they resolve this for you quickly!

Thank you for sharing your experience! For all installment plans powered by Splitit, you will see two transactions after checkout: 1. One is the temporary authorization (hold) on your card that guarantees your purchase. 2. The other is the first installment, which is charged immediately. We have not charged you in full; what you are seeing is the temporary authorization hold, plus your first payment.  With Splitit, you get the benefit of only paying your monthly installment, plus all the benefits of paying with your existing credit card, no new loans or any additional fees! We hope this information addresses your concerns!

This review was intended to be for Splitit, the flexible payment service you used for this purchase. We are very sorry to hear about the issue with your order and the lack of quality with the item. Unfortunately, Splitit only handles your payment and does not have any relationship with the actual Seller of this item. To resolve your case, we recommend you contact the Merchant directly for a resolution. If they approve your return or refund, they will automatically update your installment plan to reflect those changes.  Splitit is happy to help with any additional questions relating to your installment payments.

Hi Laxmi,  Please check your case with us, I replied yesterday with next steps! Thank you so much for your continued patience as we work through all the resolutions with the Rotimatic team.