Allstate Protection Plans

Hello norma montellano, We apologize for any dissatisfaction with the customer’s recent claim experience. SquareTrade strives to offer our customers resolutions that are both quick and convenient. When it comes to replacement claims, we aim to provide you with a product that is comparable and has the same features as your original item. SquareTrade aims to provide the customer with an alternative resolution if the customer is not satisfied with the replacement provided of received defective item. At this moment, one of our specialists has contacted you to discuss this matter and offer further support. Thank you, AB

Hello Uzoma Obi, We are sorry to hear that you are dissatisfied with your recent experience. SquareTrade strives to provide a smooth claims experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable; therefore, we aim to account for any potential delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that adhere to the same standards. In this instance, we were pleased to speak with you and offer further support regarding your claim. We aim to enhance your experience in the future. Thank you, AA

Hello Barbara Larsen, We apologize for any frustration or delay you experienced during your claim process. SquareTrade strives to provide a smooth claims experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable; therefore, we aim to account for any potential delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. For our in-home repairs, we partner with certified repair companies that adhere to the same standards. We understand the frustration that can arise from this situation. However, we were glad to speak with you and reach an amicable resolution for your claim. We hope to provide a better experience in the future. Thank you, HZ

Hello Band Era, We are sorry to hear that you are dissatisfied with your recent experience. SquareTrade strives to provide our customers with efficient and effective resolutions, as our goal is to ensure your experience is as hassle-free as possible. However, there are necessary actions customers must take to help us move their claims forward, such as submitting their proof of purchase. This requirement allows us to verify essential details that affect the protection plan, including the item's price, date of purchase, and serial/IMEI numbers when applicable. Customers are welcome to submit their receipts at any time before a claim, and we always recommend uploading them within a week of purchasing the item. At this moment, one of our specialists has contacted you to discuss this matter and offer further support. Thank you, AA

Hello maryvonne grieco, We’re truly sorry for the frustration you experienced with your recent claim, and we appreciate the opportunity to address your concerns. SquareTrade strives to provide a smooth claims experience for our customers. Our goal is to make the process as seamless and efficient as possible. We understand your time is valuable; therefore, we aim to account for any potential delays in the process and eliminate them. Should a delay occur, we do our best to provide timely updates and communication to our customers. In this case since the repairs were delayed SquareTrade provides the customer with the alternative resolution which was the reimbursement. Once again, we sincerely apologize for any difficulties you've experienced so far. However, we would appreciate the opportunity to review your claim and determine how we can assist you. One of our specialists has reached out to you to offer further support. Thank you,