SteelSeries

Thanks for the feedback! Glad everything went smoothly and that our support team could help out. GLHF!

Thank you for the kind words! We’re glad to hear you had a good experience with our support team and that you’re enjoying the product. We completely understand wanting to get your gear as quickly as possible.

Thanks for your feedback! We’re glad the team was helpful, and we appreciate your understanding regarding the response time. It means a lot that you took the time to share your experience. GLHF!

Thanks for the honest feedback. We get the frustration on both the price and the delivery time — 7 days is a rough wait. Appreciate you calling it out, and we’re taking it on board as we keep working to level up the overall experience.

Thanks for the review. Glad to hear the service felt good on your side! GLHF!

Thanks for being this honest about your experience. It means a lot that you love the headset, and it’s clear our support didn’t feel like it matched that level. We checked your interaction and while most responses came back within about 1–20 minutes, with one reply that took around 3 hours to replicate and check on the issue. We understand that when you’re stuck and waiting for help, even a few hours can feel like forever. On top of that, when we have to stick to certain rules around payments, logistics, or warranty, it can easily feel like we’re just blocking reasonable requests instead of trying to find a path forward. That’s on us to explain better and handle more thoughtfully. Thanks for the feedback!

Thank you so much for taking the time to share this! We're thrilled to hear that Kyo delivered such a great experience — quick responses and a solid resolution is exactly what we aim for. We'll make sure Kyo gets the recognition they deserve. Looking forward to supporting you again!

Thanks for sharing this. We're unable to locate any support tickets, please reach out to our support team with your model and proof of purchase so we can troubleshoot properly and look at repair or replacement options. We want to keep you in the game, not be the reason you're out.

Thank you for taking the time to share such a detailed review, even though your experience has clearly been very frustrating. The issues you describe with your Apex Pro Mini Wireless isn't something we've heard before. In your case, when we checked the serial and purchase timing, the keyboard was already outside its warranty period and we weren’t able to verify proof of purchase, so we couldn’t process a standard warranty replacement. Instead, we offered a 25% discount code toward a new device as a goodwill gesture. We know that still may not feel like the outcome you were hoping for, but we do have to follow our warranty and verification rules consistently. If you’re able to locate proof of purchase later on, you’re welcome to share it with our support team so we can re‑review the case.

Thanks for the kind words. We’re glad the team could keep things friendly and land on a solution that worked for you.

Awesome to hear you’re loving the headset and that it reached you fast. Thanks for taking the time to drop a review and game on!

Thank you for the review. We’re happy your inquiry was handled quickly and that the replacement unit arrived fast, with no extra friction. Now back to gaming!

Really appreciate this feedback. It’s great to hear we could fix the mix‑up quickly and that the communication felt clear and genuinely human, not scripted—that’s exactly what we’re aiming for.

Thanks for explaining what happened from your side — finding a beat‑up box on your doorstep and then waiting that long on a refund would frustrate anyone. In this case we had to wait for the courier’s investigation to finish before we could move on the refund, which added more delay than we’d like. That, combined with the confusion about what was actually returned, clearly didn’t feel good on your end. We’ll review this type of case with our delivery and returns partners so that investigations and updates are handled faster and more clearly. If you’re open to it, please reach out to our support team with your order number so we can look at your specific case again and confirm where things stand.

Thanks for hanging in there and sharing this honestly. Glad the run ended in a success, and your note about showing all the steps upfront is spot on—that’s how we make the quest log clearer so players know exactly what’s coming next.

Big thanks for this review. Warranty claims aren’t anyone’s favorite side quest, so hearing that the team turned it into a positive experience and kept it fast and friendly means a lot. We’ll pass the GG on to the squad.

A decade of daily Arctis 7 use is awesome—thanks for gaming with us that long. Glad the earcup swap kept them in the fight and that they stayed comfy the whole way. Appreciate the recommendation, GG.

Appreciate you sharing this. We’re happy the claim process and follow‑up felt smooth, even if buying secondhand made it harder to finish the warranty part. Your point about receipts and secondhand gear is good feedback for us as we keep refining how we handle these cases.

Thanks for the thoughtful review and for walking through the full process with us. Great to hear it felt clear, well‑structured, and that you always knew what was happening, with fast shipping on the replacement. Your point about having to destroy the old device and being without a mouse for a few days is really useful feedback—we’ll keep that in mind as we look for ways to make RMAs less disruptive in the future.

Thanks for the review. Glad to hear support felt good and that the refund landed quickly!