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SteelSeries

200 条评价

4.1200 条评价
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关于 SteelSeries

数据更新
网站
www.steelseries.com
分类
电子与科技
所在地
United States · Chicago
状态
待认证
近 12 个月
200 条评价
差评回复率
94%(32/34 条)
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SteelSeries靠谱吗?

SteelSeries(www.steelseries.com)在 OK.one 的综合评分为 4.1 分(满分 5 分),基于本站收录的 200 条用户评价,属于电子与科技分类,口碑良好。79% 的评价为 4 星及以上,14% 为 1 星;商家回复了 94% 的差评。数据最后更新于 2026-08-10。

用户怎么说

Z
Zian · 写过 1 条评价 · 已认证 · 体验于 2026-06-04 ·

SteelSeries GG 应用程序没有明确的修复...

对于在 Windows 11 上运行的 SteelSeries GG 应用程序没有明确的修复,它可以在我女朋友的 Windows 11 笔记本电脑上运行,但不能在我的 PC 上运行,而且我的 PC 比她的笔记本电脑高端得多。

SteelSeries 回复2026-06-10

Hello - Thank you for reaching out through this platform. We are sorry to hear about the challenges with GG. We suggest reaching out to the SteelSeries Support Team by using the following link: https://support.steelseries.com/hc/en-us .We would like to gather details and provide you with the best assistance. We want to make sure that you are having a great experience with your SteelSeries device. Thanks again!

A
Andy Allsebrook · 写过 9 条评价 · 已认证 · 体验于 2026-06-03 ·

最近我摔坏了一个耳机

最近我摔坏了一个耳机。当时才2岁。他们很快就更换了它。花了大约一个月的时间。良好的客户服务。耳机只有 2 年的历史,售价 300 英镑,所以质量不是很好。由于“游戏”标签而定价过高。索尼或任何音频公司以相似的价格生产质量更好的耳机。 体面的客户服务,好但不是很好的产品,价格过高。

SteelSeries 回复2026-06-04

Hello - We are very sorry to learn that you had this experience. Please keep in mind that our teams are available by webform, email, and through social media for your convenience. We are happy to help! Thank you.

A
Alexandr Agapiev · 写过 1 条评价 · 已认证 · 体验于 2026-06-01 ·

人们迅速做出反应并尝试……

人们迅速做出反应并尝试提供明确的答案或可能有帮助的解决方案。当然,我仍在寻找答案,但感谢所有试图提供帮助的人。

SteelSeries 回复2026-06-04

Thanks a lot for your kind words. We’re excited that your experience with us was a good one. We’ll keep doing our best to provide reliable, high-quality service—no pay-to-win, just honest effort.

D
Dany · 写过 2 条评价 · 已认证 · 体验于 2026-06-02 ·

服务很好

客户服务很好

SteelSeries 回复2026-06-04

Appreciate the great feedback! Hearing that you’re satisfied is exactly the kind of win we aim for. If there’s anything more we can do to improve, just let us know, we are available via email ([email protected]).

F
Frank Zimmermann · 写过 2 条评价 · 体验于 2026-06-03 ·

灾难!!! SteelSeries 我的耳机在哪里?

我对最近的 RMA 经历感到非常失望。 我将耳机发送到公司的维修中心,根据快递跟踪信息,包裹已成功送达。发货前,我仔细包装了耳机,按照公司提供的说明进行操作,并按要求完成了 RMA 流程。 经过三周多的等待,我的 RMA 请求被拒绝。 我收到的唯一解释是有些信息没有通过他们的验证过程。然而,尽管多次提出要求,我仍没有被告知哪些信息不正确或如何解决该问题。 最让我担心的是我的耳机还在公司。我已要求澄清并要求退回耳机,但尚未收到关于何时或如何退回耳机的明确答复。 我知道保修索赔可以被拒绝,但客户至少应该收到有关归还其财产的明确解释和信息。 在这一点上,我不仅对拒绝本身感到失望,而且对整个过程缺乏透明度和沟通感到失望。 我希望公司对此案进行审查并帮助解决问题。 更新:他们回复了我的评论,我联系了他们,但这仍然毫无意义,因为他们也继续忽略我。因此,请仔细考虑是否值得将损坏的耳机寄给他们,因为他们会拒绝修理它们,甚至不会退回您的设备。

SteelSeries 回复2026-06-04

Hello - We are very sorry to learn that you had this experience, not only with your SteelSeries product, but also with our support services. We invite you to contact us once again for further assistance via our feedback email along with the support ticket number ([email protected]). We want to take a deeper look into this. Thank you.

Z
Zach Douglas · 写过 1 条评价 · 已认证 · 体验于 2026-06-02 ·

无限加载轮的快速 v111 修补程序

在最新的 v111 更新出现不稳定问题并且无法加载到我的系统上后,它们工作得很快

SteelSeries 回复2026-06-04

Huge thanks for the review. Glad to see things went smoothly for you. If you ever need more support, tips, or have suggestions for improvements, we’re here and ready to tag in! Feedback like this helps and it keeps the squad motivated. Thanks for taking the time to write a review. It helps in our quest to be the best!

R
Ruypena · 写过 1 条评价 · 已认证 · 体验于 2026-06-02 ·

Steelseries 超越了……

Steelseries 不遗余力地帮助我解决保修索赔。 Steelseries 是一家支持其保修的公司。了不起的公司

SteelSeries 回复2026-06-04

Thanks so much for sharing your experience with your warranty replacement. We’re really glad to hear everything went smoothly and that we could get you back up and running. If you ever need help again, we’re always ready to jump back in!

J
Jul · 写过 1 条评价 · 已认证 · 体验于 2026-05-29 ·

硬件和软件都是……

硬件和软件都非常好

SteelSeries 回复2026-06-04

Your kind words just made our day. Thank you for sharing your experience with us. We know you have plenty of options, so we’re honored you chose us and we’ll keep grinding to stay worthy of that choice.

Z
Zachery Larkin · 写过 1 条评价 · 已认证 · 体验于 2026-06-01 ·

蜂鸣声消失了大约一天

蜂鸣声消失了大约一天,但我停止使用耳机,然后蜂鸣声继续,这就是为什么我只给 3 星😐

SteelSeries 回复2026-06-04

Hello - We are happy to learn that you were satisfied with the support service that our team provided, but sorry to see we could not resolve the issue through troubleshooting. We apologize for any inconvenience and hope that you will consider SteelSeries products again in the future. Thank you for posting your review.

Y
Yona · 写过 1 条评价 · 已认证 · 体验于 2026-06-01 ·

我的票很快就被处理了

我的票很快就被处理了。尽管最初的回复是常见问题解答的提醒,但我的请求得到了很好的理解。我的票很快就得到了解决。良好的客户服务。

SteelSeries 回复2026-06-04

Thanks a lot for your kind words. We’re excited that your experience with us was a good one. We’ll keep doing our best to provide reliable, high-quality service—no pay-to-win, just honest effort.

M
Maxime · 写过 2 条评价 · 已认证 · 体验于 2026-05-31 ·

良好的客户服务

SteelSeries 回复2026-06-04

Thanks a lot for your kind words. We’re excited that your experience with us was a good one. We’ll keep doing our best to provide reliable, high-quality service—no pay-to-win, just honest effort.

E
ErPardi · 写过 4 条评价 · 已认证 · 体验于 2026-05-31 ·

超快的响应和优质的客户服务

我的鼠标出现了连接问题,他们帮我暂时修复了它,但当我厌倦了它时,我刚刚兑换了保修,一切都很完美,超级快,优质的服务和新鼠标,总是对这个品牌感到满意!

SteelSeries 回复2026-06-04

Thanks so much for sharing your experience with your warranty replacement. We’re really glad to hear everything went smoothly and that we could get you back up and running. If you ever need help again, we’re always ready to jump back in!

a
andrew · 写过 1 条评价 · 已认证 · 体验于 2026-05-29 ·

SteelSeries是一家非常酷的公司

SteelSeries 是一家非常酷的公司,不会撒谎!

SteelSeries 回复2026-06-04

We appreciate your review. Knowing that you’re happy with your gear is great feedback. We’ll keep working to ensure every customer journey feels like a smooth run. #GLHF

m
mwerkowski · 写过 1 条评价 · 已认证 · 体验于 2026-05-28 ·

SteelSeries 的产品具有非常好的...

SteelSeries 拥有质量非常好的产品。 我强烈推荐这一点。

SteelSeries 回复2026-06-04

Thank you so much for taking the time to leave this review. We’re glad we could deliver a solid experience for you. If you ever run into any issues or have ideas on how we can level up even more, we’re just a message away!

D
David · 写过 1 条评价 · 已认证 · 体验于 2026-05-29 ·

优质的产品和客户服务……

很棒的产品,客户服务很快,准确地回答了我的问题。

SteelSeries 回复2026-06-04

Huge thanks for the review. Glad to see things went smoothly for you. If you ever need more support, tips,we’re here and ready to tag in!

x
xavierrbragg · 写过 1 条评价 · 已认证 · 体验于 2026-05-28 ·

该物品很快就被更换了,但是......

该物品很快就被更换了。 4 星而不是 5 星的唯一原因是,这是我第二次不得不更换同一物品。我想把该商品换成不同的商品,即将耳塞换成耳机(当然,如果有的话,我会支付差价)。但不幸的是,这不是一个选择。当产品发挥作用时,它们非常棒,但我只使用了几个月。

SteelSeries 回复2026-06-04

Thank you so much for taking the time to leave this review. We’re glad we could deliver a solid experience for you. If you ever run into any issues or have ideas on how we can level up even more, we’re just a message away!

j
jankerssens · 写过 3 条评价 · 已认证 · 体验于 2026-05-29 ·

RMA 键盘

Steelseries 团队或客户服务从一开始就积极参与寻找问题的解决方案。 简单直接地回答问题,并且每次都快速响应。 谢谢你——希望我的键盘这次能用得更久!

SteelSeries 回复2026-06-04

Thanks so much for sharing your experience with your warranty replacement. We’re really glad to hear everything went smoothly and that we could get you back up and running. If you ever need help again, we’re always ready to jump back in!

B
Brendan O'Connor · 写过 3 条评价 · 已认证 · 体验于 2026-05-26 ·

超级快而且友好

超级快而且友好。尽管我无能为力,但最后还是得到了一张优惠券。

SteelSeries 回复2026-06-04

We appreciate your review. Knowing that you’re happy with your gear is great feedback. We’ll keep working to ensure every customer journey feels like a smooth run. #GLHF

v
vancunningham · 写过 1 条评价 · 已认证 · 体验于 2026-05-29 ·

人工智能机器人

AI,感觉就像我在和AI说话。当我被告知无能为力时,我收到了垃圾邮件。

SteelSeries 回复2026-06-04

Hello - We are very sorry to learn that you had this experience, not only with your SteelSeries product, but also with our support services. We invite you to contact us once again for further assistance via our feedback email ([email protected]). Please keep in mind that our teams are available by webform, email, and through social media for your convenience. We are happy to help! Thank you.

T
Thomas Kaminsky · 写过 1 条评价 · 已认证 · 体验于 2026-05-25 ·

优质的服务

快速回复,轻松提交支持票。 我拥有的每件产品都非常棒,如果出现问题,他们会很快纠正。

SteelSeries 回复2026-06-04

Thank you for sharing your experience. We’re really pleased to hear that everything worked out well for you. We’ll keep listening and learning, in efforts to be the best!