SteelSeries (www.steelseries.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
steelseries has been one of the shittiest, most unreliable apps ive ever used. one day while i was trying to capture a clip, the clip bind i used for months suddenly didn't work? after literally nothing happened? and now, the app wont even open, let alone it's installed on my computer. one of the most garbage companies that I've ever used, please steer away from steelseries.
I was contacted quickly, and my question was answered and resolved promptly.
i liked it but i didn't like the fact i needed to destroy my headset like this still can be used but not forever so i want a replacement but i don't wanna destroy
Customer service was very efficient and helped me with my problem! Thank you!
i got the item i requested but it took a bit because the help agent only answered once a day. other than that it went smoothly
Very good help
Was good. Quick. And Nice
Got an extremely fast response to my issue, had a polite and easy to understand answer and nothing to really to complain about about them. Didn't get the answer I wanted but I was grasping at straws by asking for help on a lost dongle by asking if they could swap it or anything while knowing that is not how a warranty works, that's on me, not CS.
Thanks for keeping it real and for the kind words! Lost dongles are always a tough situation, but we're glad the support team was fast and clear. We appreciate you understanding how it works — that kind of sportsmanship means a lot to us.
Been using Steelseries products for years and I recently bought new Wireless Headphones after not trusting Bluetooth, and several headsets having grounding issues after years of use to find myself pleasantly surprised by how well they (Arctis Nova 3X) work. I've only ever had issues with RGB lights randomly dying on my keyboard, but aside that products stand years worth of exessive use and being (accidentally) dropped. Would definitely recommend if you're wanting a good product family to stick with for PC accessories, support times and delivery are quick and the Steelseries app works great as long as Nvidia or Microsoft don't mess something up on their end ;)
Thank you so much for the awesome review and for sticking with SteelSeries over the years. We’re really glad to hear your Arctis Nova 3X pleasantly surprised you and that they’ve been such a solid upgrade. It also means a lot to hear that our support and delivery have been quick for you. GLHF!
I bought my Arctis 7x headset brand new in 2023 for Xbox Series x. During that time, I'd never done a firmware update. I DL the GG site, comnected my headset and opened Engine. Everything seemed fine (when I was using the headset later that evening) until I wss gaming with my cousins and they couldn't hear me. I took every trouble shooting step I could find online. I tested the mic on my pc as well- nothing. Connecting to the site created some kind of error with my mic. I read some confusing technical mumbo jumbo about it. I was so frustrated- this headset wasn't cheap and I believed it to be ruined. I created a ticket and very quickly received a response. Howard was patient, helpful and replied to quickly to my responses. He understood that I'd already tried many of the troublsehooting steps and moved on to the next possible solution. It was a rather tedious process but soon after, the issue was resolved. It made my day. I was however, VERY disappointed that logging in to the product site designed FOR THE product I was using could cause such an annoying issue. This should't happen. I will never connect another device to the GG site.
Really glad Howard was able to get you back in the game! He's a legend for that. Your feedback on the GG site is noted and taken seriously — that kind of experience shouldn't happen, and we'll make sure the right team sees this. Thanks for not rage-quitting on us.
Good customer service interaction but the process was slow, taking multiple days before my replacement product was sent. Overall I was without my product for a week
Thanks for the honest feedback, Jordan. We're glad the support hit the mark, but a week without your gear is way too long a respawn time. We're working on speeding that up. We appreciate you sticking with us.
GG, Paweł! Glad we could deliver. Thanks for the review!
I bought a Rival 3 Gen 2 mouse earlier this year, and I took good care of it. Never dropped it, abused it, or did anything that couldn't be considered normal use. Within 7 months, the left mouse button plate came loose due to their use of flimsy plastic clips that are stressed whenever you click the button. I can forgive bad design if a company takes the product back, replaces it, and updates the design so future customers have a better experience. Steelseries did nothing. Customer Support took 3 days to get back to me, just to inform me that there was "no defect" and basically told me to kick rocks. Apparently I'm not even the only one with this issue, as I've seen posts on Reddit of others with SteelSeries mice that failed in the exact same way, even on other models. I will not be buying another SteelSeries product, and I advise you don't either.
We’re sorry to hear this was your experience. A product issue like that after normal use is frustrating, and we understand why you’re disappointed. This isn’t the experience we want anyone to have with our gear or our support. We appreciate you taking the time to share the details, and we’ll make sure this feedback is passed along to the right team.
Thanks for the kind words! Glad the experience felt easy and friendly — that’s exactly what we’re aiming for. If you ever need support again, we’ve got you.
Used to be an advocate of steel series but now quality and customer service has gone down the pan. Headset microphone continues to be the worst on the market. Hedset requires the dongle be re plugged in multiple times just to get it to connect. Well documented problems that goes on unaddressed. Allways find it amusing when the companys responds on trust pilot as if they actually do anything to ammend the problems. Avoid
Customer Service was very straightforward and I had no frills on the return. I had forgotten to send proof of shipping back and they followed up which was perfect. What I wish was for SteelSeries to update the Mac GG application to a native build. The current one is so buggy and slow, and was the main reason to return the product, as I couldn't customize the buttons. As for the Aerox 9, the button cluster is just weird in the positioning against my thumb even though I'm 6' tall. I later tried an Aerox 5 and the "trigger" button is about 1/4" (5-7mm) too far front to be usable. I wonder what type of ergonomics these devices are tested against, because it seems that I should be 6.5' tall to be able to use them, let alone female players. Years ago I had a Rival 500 and it was the best mouse I've ever used for gaming. Possibly still is. The placement of the side buttons and the extra top buttons made it unbeatable. Software back then worked better. I always liked SteelSeries products but have had a hard time to find a good mice as of from it. So far I've only had good experiences with SteelSeries, just wish the Mac support and product ergonomics were better.
Thanks for the detailed feedback — this kind of insight really helps. We’re glad the return process was smooth and that our team followed up to keep things on track. We also appreciate your honest input on Mac support and ergonomics. There’s a lot here, and it’s valuable as we keep working to improve both the software and product experience. Thanks again for taking the time to share it.
Thanks for the feedback! Glad to hear the support was helpful and the guidance hit the mark. We appreciate you taking the time to share your experience.
Products are great. Service is great. Bought and will continue to buy from SteelSeries
Thanks for the kind words! We’re glad to hear you’ve had a great experience with both our products and our support. We really appreciate you rocking with SteelSeries. We won't leave you AFK!
Thanks for the feedback! Glad to hear our support team was helpful. GLHF!
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