SteelSeries (www.steelseries.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
No clear fix for SteelSeries GG app to work on Windows 11, it works on my girlfriends laptop with Windows 11, but not on my PC, and my PC is alot more higher end than her laptop..
Reply from SteelSeries2026-06-10
Hello - Thank you for reaching out through this platform. We are sorry to hear about the challenges with GG. We suggest reaching out to the SteelSeries Support Team by using the following link: https://support.steelseries.com/hc/en-us .We would like to gather details and provide you with the best assistance. We want to make sure that you are having a great experience with your SteelSeries device. Thanks again!
Recently a headset I had broke. It was only 2 years old. They replaced it swiftly ish. Took about a month. Good customer service. Headset only 2 years old and was £300 so not great quality products. Overpriced due to the “gaming” tag. Sony or any audio company produce better quality headsets for similar prices.
Decent customer service, good not great products, overpriced.
Reply from SteelSeries2026-06-04
Hello - We are very sorry to learn that you had this experience. Please keep in mind that our teams are available by webform, email, and through social media for your convenience. We are happy to help! Thank you.
People respond quickly and try to provide a clear answer—or a solution that might help. Of course, I am still in the process of finding an answer, but thank you to everyone who is trying to help.
Reply from SteelSeries2026-06-04
Thanks a lot for your kind words. We’re excited that your experience with us was a good one. We’ll keep doing our best to provide reliable, high-quality service—no pay-to-win, just honest effort.
Appreciate the great feedback! Hearing that you’re satisfied is exactly the kind of win we aim for. If there’s anything more we can do to improve, just let us know, we are available via email ([email protected]).
F
Frank Zimmermann · 2 reviews · Experienced 2026-06-03 ·
★★★★★
KATASTROPHE!!! Where Are My Headphones, SteelSeries?
I am very disappointed with my recent RMA experience.
I sent my headphones to the company's repair center, and the package was successfully delivered according to the courier tracking information. Before shipping, I carefully packed the headphones, followed the instructions provided by the company, and completed the RMA process as requested.
After waiting for more than three weeks, my RMA request was declined.
The only explanation I received was that some information did not pass their validation process. However, despite multiple requests, I have not been told what information was incorrect or how I can resolve the issue.
What concerns me most is that my headphones are still with the company. I have asked for clarification and requested the return of my headphones, but I have not received a clear answer regarding when or how they will be returned.
I understand that warranty claims can be rejected, but customers should at least receive a clear explanation and information about the return of their property.
At this point, I am not only disappointed by the rejection itself, but also by the lack of transparency and communication throughout the process.
I hope the company reviews this case and helps resolve the situation.
UPDATE: They replied to my review, and I contacted them, but it’s still pointless because they continue to ignore me there as well. So think carefully about whether it’s worth sending your broken headphones to them, because they’ll refuse to repair them and won’t even return your device.
Reply from SteelSeries2026-06-04
Hello - We are very sorry to learn that you had this experience, not only with your SteelSeries product, but also with our support services. We invite you to contact us once again for further assistance via our feedback email along with the support ticket number ([email protected]). We want to take a deeper look into this. Thank you.
They worked quick after the newest v111 update had instability issues and would not load on my system
Reply from SteelSeries2026-06-04
Huge thanks for the review. Glad to see things went smoothly for you. If you ever need more support, tips, or have suggestions for improvements, we’re here and ready to tag in!
Feedback like this helps and it keeps the squad motivated. Thanks for taking the time to write a review. It helps in our quest to be the best!
Steelseries went above and beyond to help me out with my warranty claim. Steelseries is a company that backs their warranties. Amazing company
Reply from SteelSeries2026-06-04
Thanks so much for sharing your experience with your warranty replacement. We’re really glad to hear everything went smoothly and that we could get you back up and running. If you ever need help again, we’re always ready to jump back in!
Your kind words just made our day. Thank you for sharing your experience with us. We know you have plenty of options, so we’re honored you chose us and we’ll keep grinding to stay worthy of that choice.
The beeping went away for about a day, but I stopped using my headset and then the beeping continued, that’s why I’m only giving a 3 star 😐
Reply from SteelSeries2026-06-04
Hello - We are happy to learn that you were satisfied with the support service that our team provided, but sorry to see we could not resolve the issue through troubleshooting. We apologize for any inconvenience and hope that you will consider SteelSeries products again in the future. Thank you for posting your review.
My ticket was handled quickly. Even though the initial response was a reminder from the FAQ, my request was well understood. My ticket was resolved promptly. Good customer service.
Reply from SteelSeries2026-06-04
Thanks a lot for your kind words. We’re excited that your experience with us was a good one. We’ll keep doing our best to provide reliable, high-quality service—no pay-to-win, just honest effort.
M
Maxime · 2 reviews · Verified · Experienced 2026-05-31 ·
★★★★★
Good customer service
Reply from SteelSeries2026-06-04
Thanks a lot for your kind words. We’re excited that your experience with us was a good one. We’ll keep doing our best to provide reliable, high-quality service—no pay-to-win, just honest effort.
My mouse had conectivity issues, they helped me fix it temporarily, but when i was tired of it i just redeemed warranty and everything went perfect and super fast, great service and with new mouse, always happy with this brand!
Reply from SteelSeries2026-06-04
Thanks so much for sharing your experience with your warranty replacement. We’re really glad to hear everything went smoothly and that we could get you back up and running. If you ever need help again, we’re always ready to jump back in!
a
andrew · 1 review · Verified · Experienced 2026-05-29 ·
★★★★★
steelseries is a pretty cool company
steelseries is a pretty cool company, not gonna lie!
Reply from SteelSeries2026-06-04
We appreciate your review. Knowing that you’re happy with your gear is great feedback. We’ll keep working to ensure every customer journey feels like a smooth run. #GLHF
SteelSeries has products with very good quality.
I highly recommend that.
Reply from SteelSeries2026-06-04
Thank you so much for taking the time to leave this review. We’re glad we could deliver a solid experience for you. If you ever run into any issues or have ideas on how we can level up even more, we’re just a message away!
D
David · 1 review · Verified · Experienced 2026-05-29 ·
★★★★★
Great products and the customer service…
Great products and the customer service was quick and answered my question exactly.
Reply from SteelSeries2026-06-04
Huge thanks for the review. Glad to see things went smoothly for you. If you ever need more support, tips,we’re here and ready to tag in!
The item was replaced quickly. The only reason for the 4 star instead of 5 is, this is the second time I've had to replace this same item. I wanted to swap the item for a different ones, i.e. Earbuds for a headset(and of course I'd pay the difference in price if any). But, unfortunately that isn't an option. When the product works they are great, but both sets I've had only worked for a couple months.
Reply from SteelSeries2026-06-04
Thank you so much for taking the time to leave this review. We’re glad we could deliver a solid experience for you. If you ever run into any issues or have ideas on how we can level up even more, we’re just a message away!
The Steelseries Team or Customer Service were fairly engaged from the beginning to find a solution for the problem.
Easy and straight forward answers to the questions aswell as a fast response time every time.
Thanks for that - hope that my keyboard will last longer this time!
Reply from SteelSeries2026-06-04
Thanks so much for sharing your experience with your warranty replacement. We’re really glad to hear everything went smoothly and that we could get you back up and running. If you ever need help again, we’re always ready to jump back in!
Was super fast and friendly. Although there was nothing I could do I was offered a coupon at the end.
Reply from SteelSeries2026-06-04
We appreciate your review. Knowing that you’re happy with your gear is great feedback. We’ll keep working to ensure every customer journey feels like a smooth run. #GLHF
AI, it felt as if I was speaking with AI. When I was told nothing else could be done, I was spammed with emails.
Reply from SteelSeries2026-06-04
Hello - We are very sorry to learn that you had this experience, not only with your SteelSeries product, but also with our support services. We invite you to contact us once again for further assistance via our feedback email ([email protected]). Please keep in mind that our teams are available by webform, email, and through social media for your convenience. We are happy to help! Thank you.
Fast reply, easy to submit a support ticket. Each product that I've owned has been fantastic and if there is a problem, they correct it quickly.
Reply from SteelSeries2026-06-04
Thank you for sharing your experience. We’re really pleased to hear that everything worked out well for you. We’ll keep listening and learning, in efforts to be the best!
