SteelSeries (www.steelseries.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
Great headphones all around would buy again.
Thank you for sharing your experience. We’re really pleased to hear that everything worked out well for you. We’ll keep listening and learning, in efforts to be the best!
Helpful and polite thank you for all yalls hard work
Thank you so much for taking the time to leave this review. We’re glad we could deliver a solid experience for you. If you ever run into any issues or have ideas on how we can level up even more, we’re just a message away!
Great customer service, great support.
Appreciate the great feedback! Hearing that you’re satisfied is exactly the kind of win we aim for.
I don't think I've ever come across worse customer support. I'm for sure not buying another SteelSeries product.
We are very sorry to learn that you had this experience, not only with your SteelSeries product, but also with our support services. We invite you to contact us once again for further assistance via our feedback email ([email protected]). We are happy to help! Thank you.
Great experience! Fast and friendly, awesome support!🫶🏻
Thanks for dropping by and leaving such a positive review. Its awesome to see the experience went smoothly! Now its time to do what we do best, gaming! #GLHF
Great support, great warranty. That's why i only use steelseries for keyboard, mouse and headphones.
Thanks a lot for your kind words. We’re excited that your experience with us was a good one. We’ll keep doing our best to provide reliable, high-quality service—no pay-to-win, just an honest effort.
We appreciate your review. Knowing that you’re happy with your gear is great feedback. We’ll keep working to ensure every customer journey feels like a smooth run. #GLHF
Open shipment to our country or just dont sell any product
Hello - Thank you for taking the time to write your review. We regret to hear about your thoughts on the shipping process. We will pass your feedback along to the appropriate team. If you have additional concerns, please be sure to relay them to our feedback email ([email protected]). We are here for you and always happy to help!
Awesome customer support service. Great product. Value for money. If looking to buy an headset I would strongly recommend to buy it from here. Any issues customer support is very quick to help and they respond quickly. And awesome thing is you will surely get solution.
We appreciate your review. Knowing that you’re happy with your gear is great feedback. We’ll keep working to ensure every customer journey feels like a smooth run. #GLHF
Feedback like this helps, and it keeps the squad motivated. Thanks for taking the time to write a review it helps in our quest to be the best!
Thanks for dropping by and leaving such a positive review. Its awesome to see the delivery experience went smoothly! Now its time to do what we do best, gaming! #GLHF
Masterful headset under $300. When I reach out to support I expect a concerted effort. The process was overly complicated and burdensome. As a consumer with multiple SteelSeries products they should be aware I've moved to a new provider. I sent them receipts I sent them pictures They wanted to me to destroy the item as though directing a video. These processes are designed to discourage use of the RMA process for legitimate returns. Finally no Advanced replacement was offered. i would have had to destroy the partially working headset before receiving new. I work; non starter. They will not discuss. Tin soldier support. 3/5 is generous.
Hello - Thank you for taking the time to write your review. We regret to hear about your thoughts on the warranty process. We will pass your feedback along to the appropriate team. If you have additional concerns, please be sure to relay them to our feedback email ([email protected]) We are here for you and always happy to help.
I love the Steel Series products. I have a keyboard, mouse and a wireless headset. Recently my headset failed. There was a few steps but it processed smoothly and efficiently. I think it was about a week and I had a replacement delivered. Very happy overall.
We appreciate your review. Knowing that you’re happy with your gear is great feedback. We’ll keep working to ensure every customer journey feels like a smooth run. #GLHF
My experience with SteelSeries has been the worst customer service experience I've had with a technology company. I received a defective headset with a microphone that did not work out of the box. I spent an entire week troubleshooting the issue with technical support before they finally agreed that the headset was defective and approved a replacement. I promptly returned the headset and, using the tracking information, confirmed that SteelSeries received it. However, more than a month passed without any replacement being shipped. During that time, I repeatedly contacted customer support and was never given a timeline. The only response I received was that they would provide a tracking number once the replacement shipped. After waiting six weeks, I requested a refund instead. Rather than processing the refund, I was again told that a replacement would be sent shortly. After another two weeks of waiting and getting nowhere, I ultimately had to contact my bank to initiate a chargeback and recover my money. I understand that delays can happen, but two months without receiving either a replacement or a refund is unacceptable. What was most frustrating was the lack of clear communication and the inability to provide any meaningful update throughout the process. Based on my experience, I cannot recommend SteelSeries. A product can be defective—that happens with every manufacturer—but how a company handles the issue afterward is what matters. Unfortunately, the after-sales support I received fell far below my expectations.
Hello - We are very sorry to learn that you had this experience, not only with your SteelSeries product, but also with our support services. We invite you to contact us once again for further assistance via our feedback email ([email protected]). Please keep in mind that our teams are available by webform, email, and through social media for your convenience. We are happy to help! Thank you.
Everything, starting from suport to delivery!
Huge thanks for the review. Glad to see things went smoothly for you. If you ever need more support, tips, or have suggestions for improvements, we’re here and ready to tag in!
Thank you so much for taking the time to leave this review. We’re glad we could deliver a solid experience for you. If you ever run into any issues or have ideas on how we can level up even more, we’re just a message away!
de forstode ikke endgang min feil jeg havde
We're sorry we were unable to help provide troubleshooting on your device. We'll continue to keep our support page updated with the latest feature improvements and bug fixes. Thanks!
Your kind words just made our day. Thank you for sharing your experience with us. We know you have plenty of options, so we’re honored you chose us and we’ll keep grinding to stay worthy of that choice.
very nice ！！
Thanks a lot for your kind words. We’re excited that your experience with us was a good one. We’ll keep doing our best to provide reliable, high-quality service—no pay-to-win, just an honest effort.
I want to be clear. my score is about steel series customer service and not the product I purchased. there was nothing wrong with customer service. the problem is I have an older model of headphones and lost the dongle. I was told there was no way to replace this dongle. I should've read that the dongle was proprietary before making my purchase. if my headphones could connect to devices using something that isn't proprietary I would still be able to use my headphones. this will be the last time I buy anything from steel series.
Thank you for taking the time to write your review. We appreciate all feedback. As software and technology changes over time it can be challenging to get the firmware of older dongle's up to date. We're happy to hear the Customer Support went well, but I'll personally make sure this feedback moves up the ladder. Thank you!
200 reviews matching