SteelSeries

thank you!!

this might be small

this might be small but once i cried over a game and then THE STUPID SOFTWARE RECORDED ME AND tbh it is so embarrasing omg

Fast and professional service

Fast and professional service. Would buy from them again anytime!

It was okay

Support was well, didn't find a fix as the last result was "ask the auction for a warrant exchange" and they don't do that. Headphones still don't work on PC and I have to use bad Bluetooth audio.

poor product experience, good return experience

product experience was poor, customer experience to return was fine

All good

All good. :D

Refreshingly good in the age of AI supports

Didn't have to go through an AI bot to actually talk to a human, which was very nice. Even though my problem wasn't fixed immediatly I was told they would forward it to the devs. Process was pretty quick with fast answers and if they needed any logs from my side they gave me an easy to follow guide.

Honest Review

Actually it’s pretty good for the respond and how fast is it to answer my ticket, but I feel like the security system is kinda.. bad. Maybe in the future, if someone losing their email they can change their email through actual support to assist. I just lost my 2016 account because I can’t save it from my hacked email. By the way, thank you!

Fast response.

Fast response. Helpful in trying to resolve my weird issue. Not 5 stars just cause I had to figure it out myself. I don't blame them though, it really was a strange one.

Tried to help in the best way possible…

Tried to help in the best way possible and when that did not work out, Howard initiated the warranty process to get a free upgrade!

Very helpful and quick to make my…

Very helpful and quick to make my warranty claim smooth as possible

Good reactivity

Reviev

Its amazing, you should hire more employes like that

Though the sound quality isnt up to my…

Though the sound quality isnt up to my standards, all the added features as well has the fact ill never need to plug in the head is far worth the price points, I had a great experience w customer service.

Great equipment

Great equipment and excellent customer support.

Was good

Was good, very helpful

Top-tier service

Very prompt customer service response, products are always high quality, and they live up to their specifications.

Best CS I have had in a long time

These peeps make a great product. The only issue is that the documentation could be better, i.e., a bit more detailed. For reassigning keys, the instructions were weak. So I contacted them, and I must say, i was surprised at how attentive they became. My issue was that the image of the mouse's side buttons was difficult to understand. So, I sent them a note, and after a few short convos, their rep actually took a picture of the layout and sent it to me—exactly what I needed!!! these guys could teach the support team a thing or two. I have no doubt that if this were a known brand, they probably would have just blown me off with a "we don't have a picture of that, sorry" response, which I have gotten more often than not. So, they rate a A+ for their support. And I just need to mention that this is an awesome mouse. weight is just right; movement, tracking, and precision are awesome. It just feels great in my hand. I really didn't expect this, to be honest. And no, nobody sent me anything to say this. I just like to let people know when a product and the company go above and beyond. This will be my go-to hardware going forward.

Help was helpful

For my headphones from my brother as a present. So couldn’t confirm registration. Outdated and no registration they offered me a discount which I accepted and bought a new pair.

All right...