SteelSeries (www.steelseries.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
Bought a new mouse and after a week the support were unable to help me with the software. The LED lights did whatever they wanted no matter what i changed. It got to the point where support were having having me run fixes on windows even though it is a new install of windows, i could see the writing on the wall they didnt know what was wrong. Returned the mouse and moved on.
Reply from SteelSeries2026-07-15
Sorry we couldn’t get this sorted for you. We know how frustrating it is when a new mouse doesn’t work as expected, especially after spending time troubleshooting with support. Thanks for giving us a shot, and for sharing the feedback.
GG! Your ability to connect and stay engaged also help solve the issue fast. Thanks for the great review! #GLHF!
C
Chris · 1 review · Verified · Experienced 2026-07-10 ·
★★★★★
Expensive computer hardware that is…
Expensive computer hardware that is cheaply manufactured, with high odds of defects on arrival or within few months of use.
Bought an aerox 3 mouse and the middle mouse button stopped inputting after only a year’s worth of use. Decided to replace it and bought the non-lightweight version of that mouse to maybe spare debris falling in the mechanisms, only to be met with a completely defective mouse on delivery, right clicking sometimes detects a middle click, and the side buttons inputted many controls at once, freezing the computer.
The only grace I can give is amazon’s return policy being good
Reply from SteelSeries2026-07-13
Thanks for the feedback, and sorry to hear both mice gave you trouble. That’s definitely not the experience we want with our gear. We appreciate you calling it out, and we’re continuing to work on improving quality and the overall player experience.
Problem not solved because it's a software/firmware issue with emby on Android tv but fast reply with recommendations that made sense for troubleshooting. So no complaints.
Reply from SteelSeries2026-07-13
We're on the case! Thank you so much for the positive review!
I received the right advice quick.
I was helped by a friendly person, do I'm as satisfied with the service as I have been with Steelseries for years!
Reply from SteelSeries2026-07-13
Thanks a lot for your kind words. We’re excited that your experience with us was a good one. We’ll keep doing our best to provide reliable, high-quality service—no pay-to-win, just an honest effort.
The Help Desk person gave me all the solutions possible to get my headset in working order. After I attempted all the solutions they gave and giving evidence that I attempted the said solutions either video or photo evidence the Help Desk person honored the warranty with an RMA without charge.
Reply from SteelSeries2026-07-13
Thanks a lot for your kind words. We’re excited that your experience with us was a good one. We’ll keep doing our best to provide reliable, high-quality service—no pay-to-win, just an honest effort.
Feedback like this helps, and it keeps the squad motivated. Thanks for taking the time to write a review it helps in our quest to be the best!
R
Robert F. · 1 review · Verified · Experienced 2026-07-10 ·
★★★★★
I have been a SteelSeries customer…
I have been a SteelSeries customer since 2013 and have owned several of their mice, headsets and accessories over the years. Unfortunately, my recent support experience regarding a defective Aerox 9 Wireless was disappointing.
The mouse first became completely unresponsive. After following the support agent’s instructions to reinstall SteelSeries GG and the device drivers, it temporarily came back to life, but then developed severe tracking problems: whenever the mouse was lifted, the cursor moved wildly across the screen. Shortly afterwards, the mouse became unresponsive again.
I tested it on another computer, without SteelSeries GG installed, and also used it in wired mode. The same problem remained, which strongly suggested an internal hardware or firmware-related defect rather than a software configuration issue.
Support then asked me to submit my invoice, serial number, photos and full shipping address for warranty validation, while stating that a successful claim would result in a like-for-like replacement. After I submitted everything, the request was declined because the mouse was outside the warranty period.
I understand that warranty periods have limits. However, after more than a decade as a loyal customer, I had hoped for some goodwill, especially since this did not appear to be normal wear and tear. Instead, I was offered a 15% discount on a replacement product.
The support agent was polite and responded quickly, but the final resolution was disappointing. At the moment, SteelSeries has offered to let a manager review the case, so I will update this review if the outcome changes.
Reply from SteelSeries2026-07-13
Thanks for taking the time to share such detailed feedback, and for being with SteelSeries since 2013. We’re glad to hear the agent was polite and responsive, but we’re sorry the overall outcome left you disappointed.
We appreciate you outlining the troubleshooting and timeline so clearly. Your feedback on the warranty experience and final resolution is valuable, and we’re glad to hear the case is being reviewed further. If the outcome changes, we’d appreciate any update.
Great products! Reached out for replacement ear cushions. Resolved immediately. Great service.
Reply from SteelSeries2026-07-13
Your kind words just made our day. Thank you for sharing your experience with us. We know you have plenty of options, so we’re honored you chose us and we’ll keep grinding to stay worthy of that choice.
I really appreciated their support and kindness :) they listened, worked through the problem, and helped me fix things.
Reply from SteelSeries2026-07-13
We appreciate your review. Knowing that you’re happy with your gear is great feedback. We’ll keep working to ensure every customer journey feels like a smooth run. #GLHF
Thanks a lot for your kind words. We’re excited that your experience with us was a good one. We’ll keep doing our best to provide reliable, high-quality service—no pay-to-win, just an honest effort.
J
José Luis González Bellorin · 1 review · Verified · Experienced 2026-07-09 ·
★★★★★
Terrible technical support for refurbished items
The service has been completely unsatisfactory. As a technician, I believe the support team simply followed a rigid protocol instead of genuinely trying to find a solution for the customer. The issue with the earbud (a fault in the ANC microphone) could have been addressed through software tools, a forced update, or a hardware calibration firmware.
Instead of providing a technical solution, support chose to brush me aside solely because the item is second-hand (Amazon Resale). It is unacceptable that an excellent product becomes useless e-waste due to a total lack of technical support and the brand's refusal to service refurbished items, completely sidelining the user
Your response is the exact definition of why the tech industry generates tons of unnecessary e-waste. The fact that the item comes from Amazon Resale does not change the fact that it was manufactured by you and carries your brand.
Refusing to provide technical support or repair assistance for an excellent product simply because of its current distribution channel shows a complete lack of commitment to sustainability and the right to repair. Suggesting 'local recycling' instead of providing technical solutions proves you would rather see good hardware end up in a landfill than support a user. A massive disappointment as a brand.
Reply from SteelSeries2026-07-13
Our warranty applies to products purchased new from authorized retailers or directly from SteelSeries, with valid proof of purchase from the original sale. For second-hand or resale items, we’re often unable to verify the product’s history, condition, or prior service, which means we can’t offer the same warranty support in those cases. We highly suggest you connect with local recycling.
We appreciate you taking the time to share this with us, and your feedback is important as we continue working to improve the support experience.
p
pablo · 2 reviews · Verified · Experienced 2026-07-08 ·
★★★★★
Great support/Customer service
Support/customer service is one of the best. I have a rare problem with my switch 2 and some equipment and they helped me to root the cause. They are always willing to help, and the times I contacted them got offered solutions.
Reply from SteelSeries2026-07-13
We appreciate your review. Knowing that you’re happy with your gear is great feedback. We’ll keep working to ensure every customer journey feels like a smooth run. #GLHF
M
Mikael · 1 review · Experienced 2026-07-09 ·
★★★★★
Scammed by steelseries
Howard was good but steelseries are basically scamming its costumers. 300 dollar headset and the dongle breaks barely after any use and been waiting for a new one for months. Asked multiple times for help since it’s a small part and should be easy and cheap to replace. Yet no help and no replacement part so now my expensive headset is completely worthless. Never buying anything from this company again!
Reply from SteelSeries2026-07-13
Thank you for taking the time to share your feedback, and we’re glad to hear Howard provided a good support experience.
At the same time, we’re very sorry to hear about the frustration with your headset and replacement dongle. We completely understand how disappointing it is to have an expensive product become unusable while waiting so long for a small replacement part. That’s not the experience we want for our customers.
Your feedback is important, and we’re continuing to work on improving both part availability and the overall support experience. We truly appreciate you raising this, and we’re sorry again for the frustration this has caused.
P. S Headset is perfect
The experience with steelseries'coustmer service that I had was amazing. I had some issues, however they solved them. They provided me few amazing options and I chose the most convenient for me. Catherine, the person that help me speked (messaging) clear and kind, I gave feedback fast. Really fast. Now I'm happy, trust steelseries and can recommend as professionals with amazing products and staff.
Reply from SteelSeries2026-07-13
Thank you for sharing your experience. We’re really pleased to hear that everything worked out well for you. We’ll keep listening and learning, in efforts to be the best!
Overall, it was good, instructions were easy to follow and I was updated regarding what was necessary, only concern was the time it took to respond to messages but other than that no complaints
Reply from SteelSeries2026-07-08
Thank you so much for taking the time to leave this review. We’re glad we could deliver a solid experience for you. If you ever run into any issues or have ideas on how we can level up even more, we’re just a message away!
I like how fast they respond and they are good at giving step by step guides.
Reply from SteelSeries2026-07-08
Thanks a lot for your kind words. We’re excited that your experience with us was a good one. We’ll keep doing our best to provide reliable, high-quality service—no pay-to-win, just an honest effort.
