SteelSeries

Clear and concise steps

Elapsed time from first submission to initial reply was excellent. My submission came in after hours, but was answered quickly the next day. (Submitted 15 minutes after business close, and the reply came 10 minutes after it opened the next day.) Ryu sent me clear and concise steps to attempt to clear up the problem. No "have you tried x, y, and z from our FAQ", no "have you tried turning it off and turning it back on again". Just diving right in with additional action to take. The first set of things given me solved the problem, so there were no additional troubleshooting steps needed.

I got help super fast and it resolved…

I got help super fast and it resolved too. Thats honestly all that matters in out world.

steel series artic nova 7 gen 2 most…

steel series artic nova 7 gen 2 most overrated headset ive ever got i was disappointed when i got a 200$ turtle beach on clearance then broke in 4 months then got a gen 2 nova7 and stopped working within 6 months cant even get a good headset anymore the top rated headsets now cost 150-200$ and dont work but half a year its insane so after 3 years i might as well just buy a new pc with all that cost in dog shit headsets do not buy most overated headset ever works great for three months then you cant even conect it then u wanna hard reset it and search a vid up good try it it wont work lol take my advice or dont lol shit is terrible they prob make the headset for 10 dollars so they can profit 15x after they pay there chinese workers 20 cents an hour

I was going to return it and your folks…

I was going to return it and your folks contacted me immediately. I’ve since decided to keep it and try it out for work

the was no response

Smooth communication and fast response

They help me a lot and i just found out…

They help me a lot and i just found out what was wrong with my keyboard

Good experience

The products are really well made

The products are really well made. The support was really really fast, even on holidays.

Quick replies

Quick replies, thinking outside the box. Actually trying to help.

After I made my ticket they answered…

After I made my ticket they answered really fast. They gave me clear instructions on what to do and how to help with my product. Overall great and friendly experience

Helpful

Their help was helpful, but there was one problem that no one could fix. I have aerox 5 wireless. Whenever I use my dongle my cursor jumps. They weren't able to send me a replacement for free. I have had this mouse for a year. There products are good, im trying to get a aerox 3 gen 2 for my bday in a couple of days.

Arctis Nova Headphones and Sonar

SteelSeries and the For Glory team has always been prompt and polite if I ever needed assistance. Whether it’s your headphones or keyboard; they reply within 24 hours (usually within 1 hour even) — and are always willing to help troubleshoot whatever issues arise. Even if you’re are having troubles with sonar and getting that perfect sound, they will send you set-ups that sound great! Even though the headsets are made for gaming, they will help find a perfect set-up for music and videos. The team at SteelSeries I feel is one of the best customer service companies out there. And they always follow-up, more than once if you got sidetracked and forgot about the ticket you sent in. As for their products; I love their headphones for gaming and I just got a new Apex keyboard, full sized. Only thing I wish is that the keyboards had the option to be wired or wireless. My set-up is different d/t health issues and I spend a lot of time online for school to get my masters in CS— big change from nursing. So having that option would be nice and less of a hassle. However, the Apex 3 full size keyboard is amazing! It is perfect for what I need both gaming and coding. Plus I can assign key functions for both gaming and coding which has been super slick and allows me to get things done more efficiently. Headphones are awesome. Super comfortable. I have 2 sets of headphones I use one is the new Bose pro II and the SS arctic nova 5’s. I like my Bose for work; but I find myself wearing my Nova 5s more because they are super comfortable and with the new adjustments in sonar I don’t switch really at all. Battery life is amazing! I barely have to charge them. I can go 24-36 hours straight use and still have about 20-30% left of charge. Overall, I suggest SS products over many other big name brands. The price maybe higher but the quality is worth it and compared to other companies with the same prices, SS outlasts, outwits, performs excellent, and the comfort is big if you are in computers for long periods. Thanks SS you guys are amazing at what you do! Come spring next year I may want a job there :). For Glory!!

Fixed my problem

Fixed my problem, addressed it. Didnt have any issues

Steelseries rival 3 gen 2 mouse support

Great communication with the support agent. My problem was resolved and my replacement mouse arrived very quickly.

Wow great customer service +!!!

did a perfect job of replacing my…

did a perfect job of replacing my broken headset.

Worst investment in your headset

I bought the SteelSeries Arctis Pro for almost $400 — one of the worst headsets I've ever owned. High cost, and uncomfortable to wear. Since day one, I've experienced poor comfort and multiple problems, including the sound of broken particles rattling inside the headset whenever it's shaken. Even with the slightest knock, it shuts down due to an electrical issue. The battery has never lasted 15 hours — not even 10. The headset didn't even last 2 years and it's already broken, despite me using it very gently. The frame has come out of its socket. On top of that, customer support has been completely unhelpful, telling me they can't send a replacement or a repair kit to Saudi customers. Why sell here if you're not willing to provide aftersales support?

Great customer support with a straightforward warranty process.

Their customer service is very helpful and responsive. I'm impressed with the warranty process which was straightforward and fast once the requested information and pictures were sent. Ideally there wouldn't have been a defect on an expensive product in the first place but kudos for honouring the warranty without making it difficult for the customer.

EXTREMELY SLOW at resolving warranty…

EXTREMELY SLOW at resolving warranty issues. I had the point where the earcups connect to the headset break on my SteelSeries Arctis Nova Elite. The warranty process for SteelSeries is awful. I sent in the requested information, i.e. Model, Serial Number, photos of the damage. After several days, Warranty department came back and wanted the set sent in. So after waiting 2 days to get a return label, I shipped the set back. Once it was received, I check the tracking myself, it was another week before any decision was made regarding repair or replace. Once SteelSeries decided to replace, it took another week to receive the replacement. So all told it took a little over a month for SteelSeries to handle something that I feel should have taken at most 2 weeks.