SteelSeries (www.steelseries.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 94% of negative reviews. Last updated 2026-08-10.
Fast help. Replacement was shipped fast
Thank you for sharing your experience. We’re really pleased to hear that everything worked out well for you. We’ll keep listening and learning, in efforts to be the best!
Sam was very concise with clear steps to helping me. I had bought ear cushion replacements for my Arctis nova pro wireless. The cushions failed to click in. After expressing that my wicked cushion earpads click in just fine, Sam generously helped me refund my purchase.
We appreciate your review. Knowing that you’re happy with your gear is great feedback. We’ll keep working to ensure every customer journey feels like a smooth run. #GLHF
A really good support team that helps and has a lot of patience
Genuinely appreciate you letting us know. Sometimes it's not as easy as a hard reset. Glad it worked out!
I never got an answer for my ticket but it says solved i don’t know if i should make a new one or not the ticket number is 1765474 plz review it because no one responded.
Thanks for letting us know! It looks like you marked the case as solved. If you are still having issues, simply reply and we'll get on the it!
While we did troubleshoot a few things. I was left with a non solution to the issue I’m experiencing. The agent resorted to going through a warranty replacement method, although my device is too old it would not qualify. For a headset company, I would imagine you would know all the ins and outs of the devices and audio software. Would’ve been nice to continue escalating my case since I know for certain it’s it’s not a hardware issue
We are happy to learn that you were satisfied with the support service that our team provided, but sorry to see we could not resolve the issue through troubleshooting. We apologize for any inconvenience and hope that you will consider SteelSeries products again in the future. Thank you for posting your review.
We're glad it was a speed mission! Thank you SO much for the feedback
Appreciate the great feedback! Hearing that you’re satisfied is exactly the kind of win we aim for. If there’s anything more we can do to improve, just let us know!
The person who gave me service was very straightforward with what happened
We don't like to take you on side quests! Thanks for the feedback!
I had issues with hardware that weren't entirely their fault. They were able to troubleshoot ideas and we were able to resolve it.
Thanks for dropping by and leaving such a positive review. Its awesome to see the delivery experience went smoothly! Now its time to do what we do best, gaming! #GLHF
I placed a order for steelseries recently and I URGER ALL GAMERS TO STAY AWAY FROM ONLINE PURCHASES My parcel was due to be delivered and me and my daughter was thrilled to get some new gaming equipment upon arrival the parcel was missing there was no parcel and bare in mind this was my daughters birthday I then contact customer service to sort this out as they should and I receive a email from Sam saying it’s out of their control and their hands are tied when they had an order to fulfill and didn’t complete their deal so this is a complete daylight robbery and I urger all to stay away from this company I’m still waiting for further responses and also the proof of delivery was at a random place I’ve never even seen in my life not at my adress
Hello - Thank you for taking the time to write your review. We are sorry to hear about your journey with the order process. We will pass your feedback along to the appropriate team. We recommend that you continue working with our Order Support Support Team as they will provide you with the best assistance. If you have additional concerns, please be sure to relay them to our feedback email ([email protected]) We are here for you and always happy to help.
Long term comfort and Audio Quality is what I really appreciate the most.
We appreciate your review. Knowing that you’re happy with your gear is great feedback. We’ll keep working to ensure every customer journey feels like a smooth run. #GLHF
open paid partsherip for youtubers, and reached to me when u open it.
Huge thanks for the review. Glad to see things went smoothly for you. If you ever need more support, tips,we’re here and ready to tag in!
Unfortunately they were unable to fix my issue as it had to do with my email, but they were quick to respond and had an alternative solution that worked for me
Thank you for sharing your experience. We’ll keep listening and learning, in efforts to be the best!
Help was fast with their responses and answered all questions.
We appreciate your review. Knowing that you’re happy with your gear is great feedback. We’ll keep working to ensure every customer journey feels like a smooth run. #GLHF
I have a arctis nova pro wireless headset and it has a 'firmware update available' message on the base station. The 'engine' software does not detect my base station on all three of my PCs. There is no obvious way to reset the device and there is no obvious contact information on the steelseries website. I have wasted hours trying to resolve this issue to no avail. Frankly this situation is unacceptable give the purchase cost of these devices. Oh and customer support isn't available at weekends. I would strongly recommend that prospect purchasers look elsewhere for their headset needs.
Hello - Thank you for reaching out through this platform. We are sorry to hear about the challenges with your headset. We suggest reaching out to the SteelSeries Support Team by using the following link: https://support.steelseries.com/hc/en-us .We would like to gather details and provide you with the best assistance. We want to make sure that you are having a great experience with your SteelSeries device. Thanks again!
We appreciate your review. Knowing that you’re happy with your gear is great feedback. We’ll keep working to ensure every customer journey feels like a smooth run. #GLHF
I had to use warranty to replace defective product. I had a good experience. Fast and understandable instructions for solution to my problem.
Thanks so much for sharing your experience with your warranty replacement. We’re really glad to hear everything went smoothly and that we could get you back up and running. If you ever need help again, we’re always ready to jump back in!
Your kind words just made our day. Thank you for sharing your experience with us. We know you have plenty of options, so we’re honored you chose us and we’ll keep grinding to stay worthy of that choice.
Customer service responded quickly and got right down the issue. They figured out that my address was missing the state and helped me fix it so they could ship it quickly.
Thanks so much for sharing your experience with your warranty replacement. We’re really glad to hear everything went smoothly and that we could get you back up and running. If you ever need help again, we’re always ready to jump back in!
Thank you for sharing your experience. We’re really pleased to hear that everything worked out well for you. We’ll keep listening and learning, in efforts to be the best!
200 reviews matching