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SteelSeries

200 条评价

4.1200 条评价
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关于 SteelSeries

数据更新
网站
www.steelseries.com
分类
电子与科技
所在地
United States · Chicago
状态
待认证
近 12 个月
200 条评价
差评回复率
94%(32/34 条)
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SteelSeries靠谱吗?

SteelSeries(www.steelseries.com)在 OK.one 的综合评分为 4.1 分(满分 5 分),基于本站收录的 200 条用户评价,属于电子与科技分类,口碑良好。79% 的评价为 4 星及以上,14% 为 1 星;商家回复了 94% 的差评。数据最后更新于 2026-08-10。

用户怎么说

K
Kane · 写过 2 条评价 · 已认证 · 体验于 2026-06-10 ·

快速帮助

快速帮助。替换品发货很快

SteelSeries 回复2026-06-15

Thank you for sharing your experience. We’re really pleased to hear that everything worked out well for you. We’ll keep listening and learning, in efforts to be the best!

N
No names · 写过 1 条评价 · 已认证 · 体验于 2026-06-12 ·

良好的退货和退款政策

Sam 非常简洁,步骤清晰,可以帮助我。我为我的 Arctis nova pro wireless 购买了耳垫替换件。耳垫无法卡入。在表示我那邪恶的耳垫耳垫卡入良好后,Sam 慷慨地帮我退款。

SteelSeries 回复2026-06-15

We appreciate your review. Knowing that you’re happy with your gear is great feedback. We’ll keep working to ensure every customer journey feels like a smooth run. #GLHF

C
Cristian · 写过 1 条评价 · 已认证 · 体验于 2026-06-10 ·

一个非常好的支持团队

一个非常好的支持团队,能够提供帮助并且非常有耐心

SteelSeries 回复2026-06-12

Genuinely appreciate you letting us know. Sometimes it's not as easy as a hard reset. Glad it worked out!

d
dorian.martinez · 写过 2 条评价 · 已认证 · 体验于 2026-06-10 ·

我从来没有得到我的票的答复,但是......

我从来没有得到我的票的答案,但它说已解决,我不知道是否应该制作新票,票号是 1765474,请查看它,因为没有人回复。

SteelSeries 回复2026-06-12

Thanks for letting us know! It looks like you marked the case as solved. If you are still having issues, simply reply and we'll get on the it!

虽然我们确实解决了一些问题

虽然我们确实解决了一些问题。我无法解决我遇到的问题。代理商采取了保修更换方法,尽管我的设备太旧了,但不符合条件。对于一家耳机公司,我想你会了解设备和音频软件的所有细节。如果能继续升级我的案例就好了,因为我确信这不是硬件问题

SteelSeries 回复2026-06-12

We are happy to learn that you were satisfied with the support service that our team provided, but sorry to see we could not resolve the issue through troubleshooting.  We apologize for any inconvenience and hope that you will consider SteelSeries products again in the future.  Thank you for posting your review.

j
jjminer · 写过 1 条评价 · 已认证 · 体验于 2026-06-09 ·

快速响应和友好的服务

SteelSeries 回复2026-06-12

We're glad it was a speed mission! Thank you SO much for the feedback

T
Thomas Anders · 写过 1 条评价 · 已认证 · 体验于 2026-06-08 ·

顶级客户服务

SteelSeries 回复2026-06-10

Appreciate the great feedback! Hearing that you’re satisfied is exactly the kind of win we aim for. If there’s anything more we can do to improve, just let us know!

Z
Zacharydolphy · 写过 1 条评价 · 已认证 · 体验于 2026-06-09 ·

为我提供服务的人非常…

为我提供服务的人对所发生的事情非常直率

SteelSeries 回复2026-06-12

We don't like to take you on side quests! Thanks for the feedback!

A
Andrew · 写过 7 条评价 · 已认证 · 体验于 2026-06-08 ·

我遇到的硬件问题不是……

我遇到的硬件问题并不完全是他们的错。 他们能够解决想法中的问题,我们也能够解决它。

SteelSeries 回复2026-06-10

Thanks for dropping by and leaving such a positive review. Its awesome to see the delivery experience went smoothly! Now its time to do what we do best, gaming! #GLHF

V
Viralcontentreviewer · 写过 2 条评价 · 体验于 2026-06-08 ·

立即远离钢铁系列

我最近订购了 SteelSeries,并敦促所有游戏玩家远离在线购买 我的包裹即将送达,我和我的女儿很高兴在到达时收到一些新的游戏设备,包裹丢失了,没有包裹,记住这是我女儿的生日,然后我联系客户服务人员按照他们应该的方式解决这个问题,我收到山姆的一封电子邮件,说这超出了他们的控制范围,当他们有订单要履行但没有完成交易时,他们的手被绑住了,所以这完全是光天化日之下的抢劫,我敦促所有人远离这家公司,我仍在等待进一步的答复和而且交货证明是在我一生中从未见过的随机地点,而不是在我的地址

SteelSeries 回复2026-06-10

Hello - Thank you for taking the time to write your review. We are sorry to hear about your journey with the order process. We will pass your feedback along to the appropriate team. We recommend that you continue working with our Order Support Support Team as they will provide you with the best assistance. If you have additional concerns, please be sure to relay them to our feedback email ([email protected]) We are here for you and always happy to help.

u
ultimavegeta · 写过 1 条评价 · 已认证 · 体验于 2026-06-05 ·

长期舒适度和音频质量是……

长期的舒适度和音频质量是我最欣赏的。

SteelSeries 回复2026-06-10

We appreciate your review. Knowing that you’re happy with your gear is great feedback. We’ll keep working to ensure every customer journey feels like a smooth run. #GLHF

A
Ayan · 写过 1 条评价 · 已认证 · 体验于 2026-06-06 ·

为 YouTube 用户开放付费 Partherip

为 youtubers 开放付费partsherip,当你打开它时就联系了我。

SteelSeries 回复2026-06-10

Huge thanks for the review. Glad to see things went smoothly for you. If you ever need more support, tips,we’re here and ready to tag in!

B
Bsorrajja · 写过 1 条评价 · 已认证 · 体验于 2026-06-06 ·

快速响应,尽最大努力提供帮助

不幸的是,他们无法解决我的问题,因为它与我的电子邮件有关,但他们很快回复并提供了适合我的替代解决方案

SteelSeries 回复2026-06-10

Thank you for sharing your experience. We’ll keep listening and learning, in efforts to be the best!

J
Jarvis · 写过 1 条评价 · 已认证 · 体验于 2026-06-05 ·

他们的回复很快,而且……

他们的回复很快,并回答了所有问题。

SteelSeries 回复2026-06-10

We appreciate your review. Knowing that you’re happy with your gear is great feedback. We’ll keep working to ensure every customer journey feels like a smooth run. #GLHF

k
kevin joyce · 写过 6 条评价 · 体验于 2026-06-06 ·

我有一台 arctis nova pro wireless...

我有一个 arctis nova pro 无线耳机,它在基站上有“固件更新可用”消息。 “引擎”软件未在我的所有三台电脑上检测到我的基站。没有明显的方法来重置设备,并且 SteelSeries 网站上也没有明显的联系信息。我浪费了几个小时试图解决这个问题但无济于事。坦率地说,考虑到这些设备的购买成本,这种情况是不可接受的。哦,周末不提供客户支持。我强烈建议潜在购买者到其他地方寻找他们的耳机需求。

SteelSeries 回复2026-06-10

Hello - Thank you for reaching out through this platform. We are sorry to hear about the challenges with your headset. We suggest reaching out to the SteelSeries Support Team by using the following link: https://support.steelseries.com/hc/en-us .We would like to gather details and provide you with the best assistance. We want to make sure that you are having a great experience with your SteelSeries device. Thanks again!

V
Vorák Martin · 写过 2 条评价 · 已认证 · 体验于 2026-06-05 ·

产品和客户服务都很棒!

SteelSeries 回复2026-06-10

We appreciate your review. Knowing that you’re happy with your gear is great feedback. We’ll keep working to ensure every customer journey feels like a smooth run. #GLHF

p
pumputisdominykas · 写过 1 条评价 · 已认证 · 体验于 2026-06-05 ·

流畅有效

我必须使用保修来更换有缺陷的产品。我有一个很好的经历。快速且易于理解的说明来解决我的问题。

SteelSeries 回复2026-06-10

Thanks so much for sharing your experience with your warranty replacement. We’re really glad to hear everything went smoothly and that we could get you back up and running. If you ever need help again, we’re always ready to jump back in!

c
cortez · 写过 1 条评价 · 已认证 · 体验于 2026-06-04 ·

问题很快得到解决

SteelSeries 回复2026-06-10

Your kind words just made our day. Thank you for sharing your experience with us. We know you have plenty of options, so we’re honored you chose us and we’ll keep grinding to stay worthy of that choice.

G
Gisellejimenez · 写过 1 条评价 · 已认证 · 体验于 2026-06-04 ·

客服响应很快,并且…

客服反应很快,很快就解决了问题。他们发现我的地址缺少州,并帮助我修复它,以便他们可以快速发货。

SteelSeries 回复2026-06-10

Thanks so much for sharing your experience with your warranty replacement. We’re really glad to hear everything went smoothly and that we could get you back up and running. If you ever need help again, we’re always ready to jump back in!

R
Rafał Gabryszewski · 写过 1 条评价 · 已认证 · 体验于 2026-06-04 ·

好 好 完美

SteelSeries 回复2026-06-10

Thank you for sharing your experience. We’re really pleased to hear that everything worked out well for you. We’ll keep listening and learning, in efforts to be the best!