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SteelSeries

200 条评价

4.1200 条评价
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关于 SteelSeries

数据更新
网站
www.steelseries.com
分类
电子与科技
所在地
United States · Chicago
状态
待认证
近 12 个月
200 条评价
差评回复率
94%(32/34 条)
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SteelSeries靠谱吗?

SteelSeries(www.steelseries.com)在 OK.one 的综合评分为 4.1 分(满分 5 分),基于本站收录的 200 条用户评价,属于电子与科技分类,口碑良好。79% 的评价为 4 星及以上,14% 为 1 星;商家回复了 94% 的差评。数据最后更新于 2026-08-10。

用户怎么说

C
Caden Robertson · 写过 1 条评价 · 已认证 · 体验于 2026-06-18 ·

到处都是很棒的耳机,会买……

很棒的耳机,会再次购买。

SteelSeries 回复2026-06-22

Thank you for sharing your experience. We’re really pleased to hear that everything worked out well for you. We’ll keep listening and learning, in efforts to be the best!

N
Nerd · 写过 1 条评价 · 已认证 · 体验于 2026-06-19 ·

很棒的客户服务

乐于助人且有礼貌,感谢大家的辛勤工作

SteelSeries 回复2026-06-22

Thank you so much for taking the time to leave this review. We’re glad we could deliver a solid experience for you. If you ever run into any issues or have ideas on how we can level up even more, we’re just a message away!

A
Aviram Noam · 写过 1 条评价 · 已认证 · 体验于 2026-06-19 ·

很棒的客户服务

很棒的客户服务,很棒的支持。

SteelSeries 回复2026-06-22

Appreciate the great feedback! Hearing that you’re satisfied is exactly the kind of win we aim for.

R
Rosa · 写过 1 条评价 · 已认证 · 体验于 2026-06-18 ·

太糟糕了

我认为我从未遇到过更糟糕的客户支持。我肯定不会购买其他 SteelSeries 产品。

SteelSeries 回复2026-06-22

We are very sorry to learn that you had this experience, not only with your SteelSeries product, but also with our support services.  We invite you to contact us once again for further assistance via our feedback email ([email protected]). We are happy to help!  Thank you.

b
bruno · 写过 1 条评价 · 已认证 · 体验于 2026-06-17 ·

很棒的经历

很棒的经历!快速而友好,很棒的支持!🫶🏻

SteelSeries 回复2026-06-22

Thanks for dropping by and leaving such a positive review. Its awesome to see the experience went smoothly! Now its time to do what we do best, gaming! #GLHF

S
Sadmir · 写过 77 条评价 · 已认证 · 体验于 2026-06-17 ·

大力支持

强大的支持,强大的保修。这就是为什么我只使用 SteelSeries 的键盘、鼠标和耳机。

SteelSeries 回复2026-06-22

Thanks a lot for your kind words. We’re excited that your experience with us was a good one. We’ll keep doing our best to provide reliable, high-quality service—no pay-to-win, just an honest effort.

M
M · 写过 4 条评价 · 体验于 2026-05-14 ·

我对 SteelSeries 有很好的经验

SteelSeries 回复2026-06-18

We appreciate your review. Knowing that you’re happy with your gear is great feedback. We’ll keep working to ensure every customer journey feels like a smooth run. #GLHF

F
Ferhat Tokgöz · 写过 1 条评价 · 已认证 · 体验于 2026-06-16 ·

如果您没有运往我们国家,请不要出售

打开运往我们国家的货物或只是不销售任何产品

SteelSeries 回复2026-06-18

Hello  - Thank you for taking the time to write your review. We regret to hear about your thoughts on the shipping process. We will pass your feedback along to the appropriate team. If you have additional concerns, please be sure to relay them to our feedback email ([email protected]). We are here for you and always happy to help!

c
customer · 写过 2 条评价 · 体验于 2026-06-05 ·

很棒的客户支持服务

很棒的客户支持服务。很棒的产品。物有所值。如果想购买耳机,我强烈建议从这里购买。任何问题客户支持都会很快提供帮助,并且响应速度也很快。很棒的事情是你一定会得到解决方案。

SteelSeries 回复2026-06-18

We appreciate your review. Knowing that you’re happy with your gear is great feedback. We’ll keep working to ensure every customer journey feels like a smooth run. #GLHF

N
Nico Delli Ponti · 写过 1 条评价 · 已认证 · 体验于 2026-06-15 ·

速度快且信息丰富

SteelSeries 回复2026-06-18

Feedback like this helps, and it keeps the squad motivated. Thanks for taking the time to write a review it helps in our quest to be the best!

E
Ed Evans · 写过 4 条评价 · 已认证 · 体验于 2026-06-16 ·

快速响应和帮助。

SteelSeries 回复2026-06-18

Thanks for dropping by and leaving such a positive review. Its awesome to see the delivery experience went smoothly! Now its time to do what we do best, gaming! #GLHF

R
R B · 写过 1 条评价 · 体验于 2026-05-04 ·

大师级耳机;支持过程很礼貌

300 美元以下的精美耳机。当我伸出援手时,我期望大家齐心协力。这个过程过于复杂和繁重。作为拥有多种 SteelSeries 产品的消费者,他们应该知道我已经转向了新的提供商。 我给他们发了收据,我给他们发了照片,他们希望我像导演视频一样销毁该物品。这些流程旨在阻止使用 RMA 流程获取合法退货。最后没有提供高级替代品。在收到新耳机之前,我将不得不销毁部分工作的耳机。我的工作;非首发。他们不会讨论。锡兵支援。 3/5 很慷慨。

SteelSeries 回复2026-06-18

Hello  - Thank you for taking the time to write your review. We regret to hear about your thoughts on the warranty process. We will pass your feedback along to the appropriate team. If you have additional concerns, please be sure to relay them to our feedback email ([email protected]) We are here for you and always happy to help.

D
D Filmer · 写过 2 条评价 · 已认证 · 体验于 2026-06-15 ·

我喜欢钢系列产品

我喜欢钢系列产品。 我有键盘、鼠标和无线耳机。最近我的耳机坏了。虽然有几个步骤,但进展顺利且高效。我想大约一周后我就收到了替换品。 总体来说非常开心。

SteelSeries 回复2026-06-16

We appreciate your review. Knowing that you’re happy with your gear is great feedback. We’ll keep working to ensure every customer journey feels like a smooth run. #GLHF

J
Jonathan Gauthier · 写过 1 条评价 · 体验于 2026-03-30 ·

我在 SteelSeries 的经历非常糟糕

我在 SteelSeries 的经历是我在科技公司经历过的最糟糕的客户服务经历。 我收到了一款有缺陷的耳机,其麦克风开箱后无法使用。我花了整整一周的时间与技术支持人员一起解决问题,最后他们同意耳机有缺陷并批准更换。 我立即归还了耳机,并使用跟踪信息确认 SteelSeries 收到了它。然而,一个多月过去了,没有任何替换品被发货。在那段时间里,我多次联系客户支持,但从未给出时间表。我收到的唯一回复是,一旦更换品发货,他们会提供跟踪号码。 等了六周后,我要求退款。我没有处理退款,而是再次被告知将很快发送替换品。经过两周的等待却一无所获,我最终不得不联系我的银行发起退款并收回我的钱。 我知道可能会发生延误,但两个月没有收到换货或退款是不可接受的。最令人沮丧的是缺乏清晰的沟通并且无法在整个过程中提供任何有意义的更新。 根据我的经验,我不推荐SteelSeries。产品可能有缺陷——每个制造商都会发生这种情况——但公司事后如何处理这个问题才是重要的。不幸的是,我得到的售后支持远远低于我的预期。

SteelSeries 回复2026-06-18

Hello - We are very sorry to learn that you had this experience, not only with your SteelSeries product, but also with our support services.  We invite you to contact us once again for further assistance via our feedback email ([email protected]).  Please keep in mind that our teams are available by webform, email, and through social media for your convenience.  We are happy to help!  Thank you.

S
Silviu · 写过 3 条评价 · 已认证 · 体验于 2026-06-13 ·

一切都变得简单又快捷!

一切,从支持到交付!

SteelSeries 回复2026-06-15

Huge thanks for the review. Glad to see things went smoothly for you. If you ever need more support, tips, or have suggestions for improvements, we’re here and ready to tag in!

A
Alex · 写过 1 条评价 · 已认证 · 体验于 2026-06-13 ·

这是一次很棒的经历。

SteelSeries 回复2026-06-15

Thank you so much for taking the time to leave this review. We’re glad we could deliver a solid experience for you. If you ever run into any issues or have ideas on how we can level up even more, we’re just a message away!

l
labubudideldick · 写过 4 条评价 · 已认证 · 体验于 2026-06-13 ·

de forstode ikke endgang min feil jeg…

福斯托德·伊克·恩冈·明·菲尔·杰·哈夫德

SteelSeries 回复2026-06-15

We're sorry we were unable to help provide troubleshooting on your device. We'll continue to keep our support page updated with the latest feature improvements and bug fixes. Thanks!

Q
Quix · 写过 1 条评价 · 已认证 · 体验于 2026-06-08 ·

反应相当快而且很好。

SteelSeries 回复2026-06-15

Your kind words just made our day. Thank you for sharing your experience with us. We know you have plenty of options, so we’re honored you chose us and we’ll keep grinding to stay worthy of that choice.

N
N Shuta · 写过 1 条评价 · 已认证 · 体验于 2026-06-12 ·

很不错

很不错 !!

SteelSeries 回复2026-06-15

Thanks a lot for your kind words. We’re excited that your experience with us was a good one. We’ll keep doing our best to provide reliable, high-quality service—no pay-to-win, just an honest effort.

M
Michael · 写过 2 条评价 · 已认证 · 体验于 2026-06-06 ·

买家当心

我想澄清一下。我的分数是关于钢系列客户服务而不是我购买的产品。客户服务没有任何问题。问题是我有一个旧型号的耳机并且丢失了加密狗。有人告诉我没有办法更换这个加密狗。我应该在购买之前就读到该加密狗是专有的。如果我的耳机可以使用非专有设备连接到设备,我仍然可以使用我的耳机。这将是我最后一次购买钢铁系列的任何东西。

SteelSeries 回复2026-06-15

Thank you for taking the time to write your review. We appreciate all feedback. As software and technology changes over time it can be challenging to get the firmware of older dongle's up to date. We're happy to hear the Customer Support went well, but I'll personally make sure this feedback moves up the ladder. Thank you!