Cell Phone AccessoryConsumer ElectronicsCamera AccessoriesDJI & GoPro AccessoriesHome & Outdoor Gadgets SUNSKY APINew ArrivalsDropshippingWholesaleShopify ERPOEM SourcingAbout UsShenzhen SUNSKY Technology Limited is a leading wholesaler of electronic products specializing in Mobile Phone accessories, Computer peripherals, Game accessories, and Home & Outdoor gadgets, Which headquarter is located in Futian, Shenzhen, China. Website with multi-language committed to providing a fast, easy and safe buying experience to businesss and consumers worldwide.
Reviewers overwhelmingly had a great experience with this company, consistently highlighting the reliable and trustworthy nature of the business. Customers frequently praise the exceptional product quality, noting that items match descriptions perfectly and arrive quickly in secure packaging. Consumers also appreciate the responsive communication, helpful assistance, and overall seamless purchasing process for various specialized items.
Some reviewers were not happy with occasional shipping delays, mentioning that international parcels occasionally take much longer than originally expected. A few people also noted minor product imperfections, such as weak components or damaged deliveries, alongside a perceived decline in support quality over time.
Sound in my IIIF150 phone brooke down after 5 months, refuses to repair and honour guarantee.Sent it for repair at my cost only to get it back unfixed, claims there is no fault. I offer to send it back again and pay for repair at my cost, but then stopped to answer messages. Only thing that is good is shipping times. Dont buy anything that can require a warranty from them.
SUNSKY 回复2025-04-07
Dear Conny,
We sincerely apologize for the inconvenience and the delayed response due to the Chinese public holiday.
When you reported call audio issues, we immediately arranged a return and repair. Our IIIF150 technicians thoroughly inspected the earpiece, receiver, and speaker, conducted multiple call tests, and confirmed normal sound playback. As a precaution, we replaced the earpiece and retested all functions before returning you the phone.
We've now escalated your new feedback to our technicians to explore any overlooked possibilities. We'll update you promptly with their findings.
Thank you for your patience, and we're committed to resolving this for you.
Best blessing,
SUNSKY team
Hello mk musical,
thank you for your message .
We noticed that you left a three-star review, but the review content is relatively small, so we cannot tell whether you have encountered any problems. If you have any questions or need help, please feel free to contact us.
Best blessing,
SUNSKY team
I still haven't received my order even though it says "Delivered". I emailed the support team a while ago with no response about a refund or replacement.
SUNSKY 回复2025-04-01
Dear Edward,
Your package (LZ193721306CN https://t.17track.net/zh-cn#nums=LZ193721306CN) ) was delivered on March 24, 2025, at 12:07 PM to the front desk, reception area, or mail room at Houston, TX 77004 after 13 days in transit.
Please check with the front desk. If you still can’t locate it, let us know, and we’ll initiate an investigation.
We’ll ensure a proper resolution. Looking forward to your update.
Best blessing,
SUNSKY team
Delivery time and respond is good but the main thing is when the thing I ordered came, I had to pay as it was written COD but I have already paid full amount with all the costs included. When contacted, the person in WhatsApp said it may be the tax in our country but it is not. It was a mistake by either Sunsky or Aramex because the same item a known person ordered from other source but he doesn't have to pay any COD.
This is not expected.
SUNSKY 回复2025-04-02
Dear PRABIR KUMAR BISWAS,
We are sorry for the bad shopping experience. You chose Aramex logistics. You paid for the product and shipping costs. Since the customs policies of each country are different, Sunsky team is not responsible for the handling of customs duties. After you pay the order fee, we will not charge any additional fees. The cost you pay is the cost of customs duties.
If you have any questions, You can reach me directly via WhatsApp at +86 18126085078 or email me at [email protected]. Your feedback is invaluable to us, and we are committed to continuously improving our service.
Best blessing,
SUNSKY team
Hello Shakeel Ahmed,
Thank you for your order from SUNSKY.
We're sorry to hear about this situation, our sales manager will contact you soon and give you a satisfactory solution.
We will strengthen communication to ensure timely update of shipping information and provide you with a smoother shopping experience. Thank you for your continued support.
Best blessing,
SUNSKY team
I ordered the correct case and the case looks like it should fit just pulling it out of the package but the case is too big for my phone it just slides around loosely in the case but it's the right case as ordered
SUNSKY 回复2025-04-01
Dear Toby J Raines,
We deeply regret your unpleasant shopping experience. The product you ordered is For Motorola Moto G Power 5G 2024 mobile phone case. What is your model? Let us check if there is any deviation in the size.
You can reach me directly via WhatsApp at +86 18126085078 or email me at [email protected]. Your feedback is invaluable to us, and we are committed to continuously improving our service.
Best blessing,
Sunsky team
We ordered it 28 Feb, got notification that it was shipped 18 March. Terrible dispatch time. Product was as described, that was the only positive.
SUNSKY 回复2025-03-28
Dear Evelyn
Thank you for your feedback. We are very sorry that the delivery time did not meet your expectations. Due to the recent increase in order volume, the product you ordered is temporarily out of stock and the processing time is delayed. We have tried to contact you to replace a similar model, but have not received your reply.
We are well aware of the importance of timely delivery. We have optimized the supply chain and subsequent orders will be more efficient. If you have any other questions, please feel free to contact us.
Best blessing,
SUNSKY team
Thanks, parcel well packed, tracking from china to uk was good, problem is from uk, I did not have any options of diverting or rescheduling. I was at work nobody home, the parcel was thrown over side garden gate the parcel landed into our downpipe pit. Not nice at all. I have not opened as it is drying off. I cannot fault sunsky.
SUNSKY 回复2025-03-28
Hi Shashikant,
Thank you for your order from SUNSKY.
We're sorry to hear about this situation. We will report the violent behavior of the destination transporter to the shipping company and follow up accordingly. We apologize for any inconvenience this has caused.
If you experience any issues with the product, please feel free to reach out — we're here to help you resolve it.
Best blessing,
SUNSKY team
I am very disappointed i received demage product .
SUNSKY 回复2025-03-26
Hi Rashid Siku,
We apologize for any inconvenience. Please share the product pictures with our sales manager via WhatsApp.
Our sales manager has already contacted you on WhatsApp—please check your messages so we can resolve this issue promptly.
Thank you for your continued support.
Best blessing,
SUNSKY team
Watch strap that I ordered to use with my charge 4 Fitbit was not compatible with the device. It also did not have, if it did work, any way of taking it on and off without removing the Fitbit from it completely. The band was not two halves to attach to a Fitbit but one long chain like its own individual bracelet. The design of the strap looked like it had never been intended to be used with a Fitbit as the connecting sites were the same shape (outward poking) as the Fitbit itself, rather than the correct shape (inward nook) and an incorrect size. If it hadn’t already taken nearly a whole month for the product to arrive I would get a refund, but that’s what I get for $21 to include shipping to Australia.
SUNSKY 回复2025-03-26
Dear Abigail F Seed
Thank you for your order on our website and for sharing your feedback.
Regarding your mention that Charge 4 Fitbit is not compatible with your device, we checked order 2502261078 and the band you purchased is for Fitbit Charge 5. Please check the order.
Thank you for your understanding, and we appreciate your feedback as it helps us improve our service.
Best blessing,
SUNSKY team
No order confirmation email. got tolded item not available after 11days when calling their office.
SUNSKY 回复2025-03-24
Dear Jian,
We sincerely apologize for the inconvenience caused.
After placing this order, we confirmed the product details and shipping address with you via WhatsApp. After confirming that the product was out of stock, we urgently shared it with you and recommended a similar alternative. Upon your request for a full refund, we processed the refund for you last Friday.
Please kindly check your payment account to confirm receipt of the refunded amount.
We sincerely apologize for the inconvenience caused by the out-of-stock issue. We will strengthen our communication and ensure timely updates on product availability to provide you with a smoother shopping experience.
If any refund issues please talk via WhatsApp. Our sales manager will focus on the order and provide better service. Thank you for your understanding and support.
Best blessing,
SUNSKY team
The items do not match the description.
The phone cases I ordered do not match the description given and do not fit the phone they were ordered for.
SUNSKY 回复2025-03-24
Dear Plamen
Thank you for your order on our website and for sharing your feedback. We sincerely apologize for the unpleasant shopping experience.
Regarding order #2503061057, we have learned about the issue of the phone case not match your phone that you mentioned. Thank you very much for bringing this to our attention. We will contact you via WhatsApp and proposed a solution. We hope you will reply at your earliest convenience so we can resolve this matter promptly.
Thank you once again for your understanding. We remain committed to maintaining your trust and providing you with the best possible service.
Best regards,
SUNSKY Team
Ordered a screen from Snsky, but it arrived broken. Sent photos and contacted them, but no response for over 3 weeks. Terrible customer service—avoid this company!
SUNSKY 回复2025-03-24
Dear khalil,
We are sorry to hear that the item arrived broken, we have arranged a replacement for you, the tracking # will be YT2508321272111124.
We understand your frustration and apologize for any inconvenience this situation has caused.
Best blessing,
SUNSKY team
Dear Shabab Alam,
We sincerely apologize for the inconvenience caused. The package was delivery fail because of your incomplete address info. So the carrier put the package on the local post office on 18th, January. But you haven't pick up it last for a month after getting informed, so the post office have to return back the package to us. We can arrange the redelivery after receiving the package sent from the post office.
Our sales manager has reached out to you via WhatsApp. Please make sure to check your WhatsApp messages so we can work together to address any concerns with your order effectively.
Thank you for your valuable feedback. We truly appreciate your understanding and look forward to maintaining your trust and satisfaction.
Best blessing,
SUNSKY Team
Hi Andres,
We sincerely apologize for the inconvenience you experienced during your shopping experience.
I found that your order was signed for on March 11.
Do you have any questions about the order or product? Please contact me directly and tell me why you are commenting that we are scammers?
Please feel free to contact us via email.
Best blessing,
SUNSKY team
Dear Sanet,
Thank you for reaching out to us. We sincerely apologize for the delay in receiving your package.
Please note that your order was shipped via postal service, which typically requires a longer delivery time for international shipments. We completely understand your concern, and we appreciate your patience.
For future orders, if you prefer faster delivery, we recommend selecting an express shipping option at checkout, which usually ensures delivery within one week.
If you have any further questions or need assistance, please feel free to contact us. We’re happy to help!
Best blessing,
SUNSKY team
extremely disappointed about the tablet i brought £135 from sunsky, another customer complaint the tablet did not charge atall , even through he brought another charger to try , still not charge , i have brought this tablet brand new from sunsky for my customer. this is completely pathetic service from sunsky , rubbish cheap product they sent to customer and begging for review, do not waste your money with them . scammer and disappointed service . The sales Manager juliet is pathetic, rude and unprofessional, I have messaged about the faulty product, She even not bother to reply or resolve the issue, completely pathetic service.
SUNSKY 回复2025-03-18
Dear Nurul,
We sincerely apologize for the defective product you received.
We have accepted your return request for repair, and our sales manager will contact you regarding the return process. We deeply regret any inconvenience this may have caused and appreciate your patience.
If you have any additional questions or concerns, please feel free to contact our sales manager. We will respond as soon as possible and are always ready to assist you.
Best blessing,
SUNSKY team
I have ordered products (Order: 2502243793) two weeks ago and I have never received my shippment. I have tried to contact the support but they have never answered. I have lost money in the process and never trust Sunsky again. I have acted as they said but won't do any efforts to help you to get refunded even if you provide them a proof saying that the parcel is lost.
SUNSKY 回复2025-03-18
Hi Mecontent，
Thank you for choosing Sunsky.
May I know your order number? We will arrange a sales manager to contact you promptly to work towards a resolution that meets your satisfaction.
We appreciate your patience and understanding as we work to rectify this situation. Your feedback is invaluable to us, and we are committed to making this right.
If you have any additional information or concerns, please feel free to reach out to us at [email protected]. We will answer your questions as soon as possible and are always ready to assist you.
Best blessing,
SUNSKY team
I had a terrible experience with Sunsky. I ordered a tablet Xiaomi redmi pad SE , but they sent me the wrong one. When I reached out to their customer service, they were slow to respond and unhelpful. Instead of fixing their mistake, they made the return process difficult and not accepting the return within the 14 days .
Their quality control is clearly lacking, and their service is unreliable. I wouldn’t recommend buying from them unless you’re prepared to deal with frustration and possible losses. Save yourself the trouble and shop elsewhere!
Order number: 2502206563
Order number : 2502206562
SUNSKY 回复2025-03-14
Hi Nurul Islam
Thank you for choosing Sunsky.
May I know your order number? We will arrange a sales manager to contact you promptly to work towards a resolution that meets your satisfaction.
We appreciate your patience and understanding as we work to rectify this situation. Your feedback is invaluable to us, and we are committed to making this right.
If you have any additional information or concerns, please feel free to reach out to us at [email protected]. We will answer your questions as soon as possible and are always ready to assist you.
Best blessing,
SUNSKY team
You are fraud I paid for charger it's been more than one month I didn't receive
SUNSKY 回复2025-03-13
Hi Mir Yasir,
We sincerely apologize for any inconvenience this may have caused.
We would like to confirm that your order was shipped on time via China Post. According to the latest tracking information, the parcel arrived in Kuwait on March 6th and is now in transit to the next office, 77-SAFAT.
Our sales manager has also reached out to you via WhatsApp. Please check your messages at your earliest convenience so we can assist you with any questions or concerns regarding your order.
Thank you for your valuable feedback. We truly appreciate your understanding and support, and we look forward to continuing to provide you with the highest quality products and service.
Best blessing,
SUNSKY team,
