Cell Phone AccessoryConsumer ElectronicsCamera AccessoriesDJI & GoPro AccessoriesHome & Outdoor Gadgets SUNSKY APINew ArrivalsDropshippingWholesaleShopify ERPOEM SourcingAbout UsShenzhen SUNSKY Technology Limited is a leading wholesaler of electronic products specializing in Mobile Phone accessories, Computer peripherals, Game accessories, and Home & Outdoor gadgets, Which headquarter is located in Futian, Shenzhen, China. Website with multi-language committed to providing a fast, easy and safe buying experience to businesss and consumers worldwide.
Reviewers overwhelmingly had a great experience with this company, consistently highlighting the reliable and trustworthy nature of the business. Customers frequently praise the exceptional product quality, noting that items match descriptions perfectly and arrive quickly in secure packaging. Consumers also appreciate the responsive communication, helpful assistance, and overall seamless purchasing process for various specialized items.
Some reviewers were not happy with occasional shipping delays, mentioning that international parcels occasionally take much longer than originally expected. A few people also noted minor product imperfections, such as weak components or damaged deliveries, alongside a perceived decline in support quality over time.
Wrong size. The jacket I ordered was xxxl but it was still small
SUNSKY 回复2025-01-22
Hello Ayushy,
Thank you for your feedback. However, it seems there may have been a misunderstanding. According to our records, the size you selected for your order is XL, not XXXL. We kindly encourage you to double-check your order details for confirmation.
Our after-sales service team has already reached out to you via email to address the issue you mentioned. Please rest assured that we are dedicated to providing a satisfactory resolution for you.
We sincerely appreciate your understanding and continued support. Should you have any further questions or concerns, please don’t hesitate to contact us.
Best blessing,
SUNSKY team
Not reacting for messages and not displaying delivery date
SUNSKY 回复2025-01-20
Dear Akhil,
We sincerely apologize for the delay in responding to your message. Our sales manager has just returned from a weekend vacation and was unable to reply sooner.
To continue earning your trust and satisfaction, our sales manager has reached out to personally thank you for your continued interest in purchasing from us.
Best blessing,
SUNSKY team
i received only machine, but not other components of machine which mentioned in photos
SUNSKY 回复2025-01-18
Dear Haris,
We sincerely apologize for the missing accessories you encountered when you received your product. To help us resolve this issue as quickly as possible, please provide the names and quantities of the missing accessories.
We promise to process your request within 24 hours of receiving your feedback. If our inventory allows, we will promptly resend the missing items, or we can offer an alternative compensation solution based on your preferences.
Thank you once again for your understanding and support. We are committed to providing you with a satisfactory shopping experience.
Best blessing,
SUNSKY team
Be ready for the way the lcd displays your menu even pictures.
The was no transparency
SUNSKY 回复2025-01-17
Dear Nombe,
Thank you for purchasing from SUNSKY.
We sincerely apologize for the defective product you received.
All LCD screens are thoroughly tested in good conditions before shipment. Additionally, each screen comes with an instruction card that explains the proper operating procedures to ensure correct and safe usage. Incorrect handling may lead to damage, which we regret.
We have accepted your return request for repair. Our sales manager will contact you shortly to provide further details regarding the return process.
Once again, we apologize for the inconvenience this has caused and appreciate your understanding.
Best blessing,
SUNSKY team
NO INFORMOTION THAT I HAVE TO PAY EXTRA CUSTOMS AND DHL PROCEDURE OF CUSTOMS TOTAL 258 EUROS
SUNSKY 回复2025-01-15
Dear Giannis,
We sincerely apologize for the inconvenience caused by your previous shopping experience.
According to Greece's import policies, all imported products are subject to taxes and fees. It seems that you may not have been aware of these policies, and unfortunately, our sales team did not remind you of this before shipping the goods. We are truly sorry for the misunderstanding and the resulting inconvenience. Moving forward, we will ensure to provide more professional and comprehensive service to our clients.
For more information about duty policies, please refer to the following page on our website:https://www.sunsky-online.com/base/doc!view.do?code=dutiesTaxes
Duty and Tax Information
If you have any further questions or concerns, please feel free to contact us by email.
Thank you for your understanding.
Best blessing,
Sunsky team
Dear Hussain,
Thank you for choosing Sunsky, and please accept our apologies for any inconvenience caused.
According to our records, your parcel was marked as "Received at delivery office" on January 5th and is currently awaiting pickup. We apologize for any confusion caused by delayed message synchronization. Kindly contact your local post office, Kuwait Post, at +965 2521 7663 for further assistance with the pickup.
We truly appreciate your feedback and the time you took to share your experience. Our goal is to make your shopping experience as smooth and enjoyable as possible.
Best blessing,
SUNSKY team
The item broke after using it twice. It's made of plastic and the hinge broke. It's not sturdy at all.
SUNSKY 回复2025-01-11
Hello Kate,
Thank you for reaching out regarding the Timer Lock Box you purchased.
The product is made from PC+ABS material, which is designed to be relatively durable. Additionally, we conduct thorough quality inspections before shipping. We sincerely apologize for any inconvenience this issue may have caused you.
Our after-sales service team has already contacted you via email to address the problem you described. Please rest assured that we are committed to providing you with a satisfactory solution.
We greatly appreciate your understanding and your continued business with us.
Best blessing,
The Sunsky Team
Dear Vlatko Pollak,
We sincerely apologize for the inconvenience caused.
Your order has two tracking codes: the international tracking code UJ854683993YP and the local tracking code 158271900393682428510090. According to the tracking information, the package has been returned to the post office due to a delivery failure. We kindly ask you to visit the designated pick-up point to collect your package.
Our sales manager has been informed of this matter and will contact you via email to assist in resolving the issue promptly.
We apologize once again for the inconvenience and greatly appreciate your understanding. If there is anything else we can help you with, please do not hesitate to let us know.
Best blessing,
SUNSKY team
The company is best at producing the product aspects.The only thing they are lagging is via payment.The payment method can be improved well by several methods like not only by bank transfer.By several bank debit cards,Gpay,Phonepay,etc.
SUNSKY 回复2025-01-06
Dear Suhn Yang,
We sincerely apologize for any inconvenience you may have experienced.
At Sunsky-Online, we strive to provide a variety of payment options to ensure a smooth and convenient shopping experience. You can choose from the following methods:
Global Payment Options: PayPal, Alipay, WeChat Pay, Credit/Debit Cards, and Bank Transfer.
Local Payment Methods: iDeal, Sofort, Giropay, DotPay, QIWI, Cartes Bancaires, Multibanco, and Boleto.
Please note that payment options may vary based on your location. You will see the complete list of available methods when you proceed to the payment page.
Thank you for your valuable feedback. We are dedicated to maintaining your trust and ensuring your satisfaction with our services.
Best blessing,
SUNSKY team
Order not received by customer and sign by ather person
SUNSKY 回复2025-01-03
Hello Marinette,
We sincerely apologize for the unpleasant shopping experience. According to the logistics information, the package has been signed for, and a signature image has been provided. Additionally, I have shared the contact number for the corresponding logistics company. You may reach out to them directly to request delivery proof.
If you have any further questions or concerns, please feel free to contact me.
Best blessing,
SUNSKY team
I ordered an ND filter from this website they never delivered it. It has been a month since it showed to me that it had been shipped but I have not yet received it. I tried contacting them on all the contact info they provided but they never responded. Also, they make you pay the amount upfront and offer no cash on deliver. So according to my experience, I can say this website is clearly a scam.
Following are the order details:
Order Status: Shipped (Dec 1, 2024 05:01:52)
Shipping Method: YanWen Express
Payment Method: Credit Card(mc)
Transaction ID: (not adding this)
Tracking Number: UJ834723336YP
SUNSKY 回复2025-01-03
Dear Parmeet Gill,
We apologize for your previous unpleasant shopping experience.
For your order #2411292130, it was shipped out on Dec.1st, 2024 and the tracking number was UJ834723336YP.
We just noticed that there have been no updates since 2024-12-17.
We've now got the logistics company to open a checklist to investigate.
Can you wait for another 1-2 days and we will let you know as soon as possible if we have any news.
If you have any additional information or concerns, please feel free to contact us by email.
Best blessing,
Sunsky team
Customs Duty charges asked by local delivery agent. Indian rupee 606. Im unhappy for buying from ur site now.
SUNSKY 回复2025-01-02
Dear MIDHUN GOPI,
We sincerely apologize for the unpleasant shopping experience you encountered.
As per India’s import policy, all imported products are subject to taxes and fees. We understand that you may not have been aware of these regulations, and unfortunately, our sales team did not remind you about this before shipping the goods. We are truly sorry for the misunderstanding and the inconvenience caused.
In the future, we are committed to providing more professional and satisfactory service to our clients.
For detailed information about the duty policies on our website, please visit: [Duty Policies](https://www.sunsky-online.com/base/doc!view.do?code=dutiesTaxes).
If you have any additional questions or concerns, please feel free to reach out to us via email.
Thank you for your understanding and continued support.
Best blessing,
The Sunsky Team
Hi dear,
We sincerely apologize for any inconvenience you may have experienced during your shopping process.
We have provided a detailed explanation regarding the issue via email. Could you kindly check it at your earliest convenience?
Should you have any additional questions, please feel free to reach out to your sales manager. They will be more than happy to assist you.
Thank you for your understanding and support.
Best blessing,
SUNSKY team
Very poor service. I ordered iphone 8 and paid successfully since Saturday only to see that my order was cancelled today and refund is no where to be found. The agent is telling me to call PayPal for my money... This is very bad service. You pay and then order is been cancelled for no reason.
SUNSKY 回复2024-12-30
Hi dear,
We sincerely apologize if your shopping experience has caused any inconvenience.
Your order on our website has been refunded and PayPal will process it for you as soon as possible.
If you have more questions, could you please contact your sales manager? They will provide help to you.
Thank you in advance for your help.
Best blessing,
SUNSKY team
The order arrived late and the wrong product was delivered. Olive does not accept her mistake and did not apologize. A refund will be made. What is the business of a manager who cannot do such a job there?
SUNSKY 回复2024-12-30
Hi dear,
We sincerely apologize if your shopping experience has caused any inconvenience.
Your order on our website has been refunded and PayPal will process it for you as soon as possible.
If you have more questions, could you please contact your sales manager? They will provide help to you.
Thank you in advance for your help.
Best blessing,
SUNSKY team
i ordered 2 back case for my galaxy z fold 6
one of them is perfectly fine but one is not fitting the phone
SUNSKY 回复2024-12-30
Hi dear,
We sincerely apologize if your shopping experience has caused any inconvenience.
Could you please send pictures and a video of the mobile phone case to your sales manager? This will help us check the problem and resolve it as quickly as possible.
Thank you in advance for your help.
Best blessing,
SUNSKY team
I feel cheated. As far as I understand, I paid for home delivery, but the package was sent to a pickup point half an hour away from my house, in a very busy place, with no free parking, and even paid parking required waiting in a long line, using a crowded parking lot, and finally another five minutes to get to the pickup point. Unbearable! I will never buy anything from you again!!!
SUNSKY 回复2024-12-30
Dear Ofer,
Thank you for your order on our website and for sharing your feedback. We sincerely apologize for the unpleasant shopping experience.
Regarding the delivery of your order, our team has investigated the issue. Due to the remote nature of your address, Yanwen Logistics was unable to deliver the package directly. In such cases, the package is typically delivered to a nearby post office or pickup point.
While most delivery methods support door-to-door service, there are rare instances where packages cannot be delivered directly due to address accessibility issues, failed delivery attempts. We truly regret the inconvenience caused by the need for self-pickup.
For your future orders, we recommend considering alternative logistics options to ensure a smoother delivery experience.
Thank you for your understanding and continued support.
Best blessing,
Sunsky team
The courier company asked me to share my personal documents via whatsapp such as identify proof which I didn't like.. i did not share any details, and the product got delivered.. someone could be playing around, not sure
SUNSKY 回复2024-12-30
Dear Nitin,
Thank you for sharing your feedback with us.
The delivery company requires recipient ID verification primarily to ensure that packages are delivered accurately and securely. This is a standard measure designed to prevent misdelivery and fraud.
We will reach out to the delivery company to confirm that their practices align with proper standards and to minimize any inconvenience caused to our valued customers. We sincerely apologize for any inconvenience this process may have caused and appreciate your understanding and support.
Should you have any additional concerns or questions, please don’t hesitate to contact us.
Best blessing,
SUNSKY team
Terrible experience. Lacked communication and I paid for express shipping which is all well and good when they don't actually post the item for over a month.
Reply: Ordered 12th November, product shipped 9th December.
SUNSKY 回复2024-12-26
Dear Jono,
We sincerely apologize for any inconvenience regarding the delivery of your order.
Your order was shipped on time via Aramex with tracking number 37240182851. According to the online tracking information, the package was delivered on December 18th, 2024.
We are shocked to hear that you still not get the parcel, and we contacted shipping company immediately for the signed in image proof.
Our sales manager will send message regarding this by email, please kindly check.
We will try best to help and will continue to assist you in resolving this issue.
Best blessing,
SUNSKY team
Dear Denys,
Thank you for your feedback, and we sincerely apologize for the issues you've encountered.
We understand the inconvenience caused by the slow shipping. This may be due to logistics or other uncontrollable factors. We will confirm with the logistics provider and work on improving delivery times. We take product quality concerns seriously. If there is an issue with the product, we are happy to offer a return or exchange. Please provide photos or more details, and our sales manager will contact you and resolve the issue as soon as possible.
Thank you again for your understanding and patience.
Best blessing,
Sunsky team
