SUNSKY

Dear Karakitsos, We sincerely apologize for the inconvenience caused and for your unpleasant shopping experience. In some cases, products containing batteries are flagged during security inspections and cannot be shipped with the batteries included, which may result in their removal. We have already sent you an email explaining the situation, and our after-sales manager will contact you shortly to help resolve the issue. Thank you for your understanding. We value your trust and will do our best to ensure your satisfaction. Best blessing, SUNSKY team

Dear LASKA Frits Nieuwenhuijs, We deeply regret that our service did not meet your expectations. Please accept our sincerest apologies. The SGT-101B product was removed from our shelves in March this year. During our communication, you expressed interest in the SGT-101W model. To address your concerns, we are pleased to offer you a discount as compensation. If you have any further questions or need assistance, please do not hesitate to reach out. We are committed to providing you with a satisfactory after-sales solution. Best blessing, SUNSKY team

Hello Thank you for sharing your problem with the phone case with us. We value your feedback! Regarding the GPS failure, we are checking with the factory to confirm whether there is a similar situation and find the cause and solution as soon as possible. Please wait for a moment and we will update you on the progress as soon as possible. If it is convenient, you can also provide more information, such as the specific phone model, system version, and description of the problem you encountered when using GPS, which will help us better locate the problem and solve it quickly. We are deeply sorry for the inconvenience caused to you and thank you for your understanding and support. If you have any other questions or need further help, please feel free to contact us! Best blessing, SUNSKY team

Dear Einar, We are sorry to hear about your experience and apologize for the inconvenience caused. For all screens are tested before shipment，we checked the video you sent us, and we can't confirm what the problem is,so we suggest you return the screen to us for detection. After receiving the screen, we will refund you. Thank you for your understanding, and we appreciate your feedback as it helps us improve our service. Best blessing, SUNSKY team

Hi Ng， Thank you for choosing Sunsky. May I know your order number? We will arrange a sales manager to contact you promptly to work towards a resolution that meets your satisfaction. We appreciate your patience and understanding as we work to rectify this situation. Your feedback is invaluable to us, and we are committed to making this right. If you have any additional information or concerns, please feel free to reach out to us at [email protected]. We will answer your questions as soon as possible and are always ready to assist you. Best blessing, SUNSKY team

Dear Akanksha Soni， Sorry for the inconvenience. Our sales manager has already contacted you. Please provide the product picture or video about the problem that the frequency band of the mobile phone network you purchased is not suitable for the local network operator. If it is determined that the product has quality problems and affects the use, we will definitely provide you with a solution until you are satisfied. Best blessing, SUNSKY team

Dear Sojibul Islam, We sincerely apologize for the challenges you encountered with customs and the unexpected fees on your order. Customs policies and charges vary significantly by country and are determined by local authorities, which is unfortunately beyond our control. However, we completely understand how frustrating these unexpected costs can be and are truly sorry for any inconvenience caused. To support you further, we’d like to work together to find a solution. Please reach out to your sales manager, and we will do everything possible to address your concerns and make things right. Best blessing, SUNSKY team

Dear Theodosus, Thank you for your feedback. We are sorry to hear about this issue! Could you please let us know how much fees you paid when you received the parcel? Our sales manager will reach out to you shortly. If possible, please kindly send us a photo of the receipt, which will help us verify the charges with the shipping company. Please feel free to contact us if you have any further questions or concerns. Thank you for your understanding and patience. Best blessing, SUNSKY Team

Hi Zaid Fataar， Thank you for choosing Sunsky. May I know your order number? We will arrange a sales manager to contact you promptly to work towards a resolution that meets your satisfaction. We appreciate your patience and understanding as we work to rectify this situation. Your feedback is invaluable to us, and we are committed to making this right. If you have any additional information or concerns, please feel free to reach out to us at [email protected]. We will answer your questions as soon as possible and are always ready to assist you. Best blessing, SUNSKY team

Hi Rajrajbhai Bhai， Thank you for choosing Sunsky. May I know your order number? We will arrange a sales manager to contact you promptly to work towards a resolution that meets your satisfaction. We appreciate your patience and understanding as we work to rectify this situation. Your feedback is invaluable to us, and we are committed to making this right. If you have any additional information or concerns, please feel free to reach out to us at [email protected]. We will answer your questions as soon as possible and are always ready to assist you. Best blessing, SUNSKY team

Dear Jack, We are sorry to hear that you misunderstood! The item which you paid, unit price is USD4.94, it is only for display or a toy, the product title and descriptions are Non-Working Dummy Model, and what you got is the same as the product description. If you don't like it, you can return it to us and we make refund to you! Thank you for your understanding. Best blessing SUNSKY team

Hello Neeraj, We’re sorry to hear about your experience with your recent purchase. Please be assured that our mobile phones undergo strict quality inspections before leaving the factory. If you’re experiencing any quality issues, such as the touch problem you mentioned, please provide us with a video reference. Our professional technicians will be ready to assist you. Our sales manager has also reached out to you; we appreciate your cooperation in helping us resolve this matter. Thank you for your understanding. Best blessing, SUNSKY team

Dear Shirsendu Karmakar, I sincerely apologize for the inconvenience caused by the incorrect item being sent from our warehouse. We have reviewed your feedback and would like to offer a refund for the wrong item to your account, along with a coupon as compensation for your next order. We deeply regret the error and appreciate your understanding. Thank you for your continued support. Best blessing, SUNSKY team

Hi Memduh Oktay, Thank you for choosing Sunsky. We sincerely apologize for the delay in shipping your order during this busy season. We truly appreciate your patience and understanding as we work to address the current situation. Since your order was selected for pickup, there may be an extra shipping cost to cover. Once payment is confirmed, we’ll prioritize shipping your order as quickly as possible. Our sales manager will reach out to you today to assist with the details. We are committed to improving our processes for handling pickup orders and look forward to continuing to serve you in the future. Thank you again for your understanding and support. Best blessing, SUNSKY Team

Dear AB, Thank you for choosing Sunsky. We apologize for the delay in the shipment of your order. Your order was placed during our National Day holiday, and our sales manager reached out promptly regarding the shipping method and costs. Rest assured, your order has been prioritized for shipment. The issue you encountered may have been due to a system error, and we sincerely apologize for the inconvenience. Please add the same item to your cart and check again, as there should be a shipping method available for your country, not just a pickup option. If the problem persists, kindly send us a screenshot of the page, and we will resolve it for you as soon as possible. We appreciate your understanding and look forward to resolving this issue to your satisfaction. Best blessing, SUNSKY team

Dear Kalyan, We are sorry to hear about your experience and apologize for the inconvenience caused. We understand that one of the products arrived damaged, and we take such matters very seriously. To help resolve the issue, we kindly request a video of the damaged item to better understand the situation and provide the best solution for you. If you could provide this, it would greatly assist us in addressing the matter promptly. Thank you for your understanding, and we appreciate your feedback as it helps us improve our service. Best regards, SUNSKY Team

Dear Huriye, Good day! Thank you once again for your order, and I hope you're having a wonderful weekend in advance. Could you please clarify what you meant by "bad support"? Before shipping, we provided you with parcel and product pictures, as well as an invoice to assist with customs clearance. If you are not satisfied with our service, please feel free to reach out to me directly. I’m here to assist you and ensure your experience improves. Thank you, and have a great day. Best blessing, SUNSKY Team

Dear Denzel Lawrence Siatriz, We sincerely apologize for the inconvenience you experienced with your recent order. The battery you purchased is indeed the correct replacement model for your phone. Based on your feedback, it seems that our battery functions well, while your old battery was refurbished. If you're specifically looking for an original battery, we encourage you to consult with us before placing an order, or we recommend visiting an official repair store for further assistance. Thank you once again for sharing your feedback. We truly appreciate it and are committed to making your shopping experience as smooth and enjoyable as possible. Best blessing, SUNSKY Team

Hi David, Thank you for choosing Sunsky. May I know your order number? We will arrange a sales manager to contact you promptly to work towards a resolution that meets your satisfaction. We appreciate your patience and understanding as we work to rectify this situation. Your feedback is invaluable to us, and we are committed to making this right. If you have any additional information or concerns, please feel free to reach out to us at [email protected]. We will answer your questions as soon as possible and are always ready to assist you. Best blessing, SUNSKY team

Dear Amir, Thank you for choosing SUNSKY. We sincerely apologize for the issues you’ve experienced with the screen. All LCD screens are tested and shipped in good condition, accompanied by an indicator card that outlines the correct operating procedures. Proper handling is crucial, as screens can easily be damaged if not installed correctly. If the damage occurred during installation, it may fall outside of our warranty policy. However, we will reach out to offer you assistance with this matter. Best blessing, SUNSKY Team