Cell Phone AccessoryConsumer ElectronicsCamera AccessoriesDJI & GoPro AccessoriesHome & Outdoor Gadgets SUNSKY APINew ArrivalsDropshippingWholesaleShopify ERPOEM SourcingAbout UsShenzhen SUNSKY Technology Limited is a leading wholesaler of electronic products specializing in Mobile Phone accessories, Computer peripherals, Game accessories, and Home & Outdoor gadgets, Which headquarter is located in Futian, Shenzhen, China. Website with multi-language committed to providing a fast, easy and safe buying experience to businesss and consumers worldwide.
Reviewers overwhelmingly had a great experience with this company, consistently highlighting the reliable and trustworthy nature of the business. Customers frequently praise the exceptional product quality, noting that items match descriptions perfectly and arrive quickly in secure packaging. Consumers also appreciate the responsive communication, helpful assistance, and overall seamless purchasing process for various specialized items.
Some reviewers were not happy with occasional shipping delays, mentioning that international parcels occasionally take much longer than originally expected. A few people also noted minor product imperfections, such as weak components or damaged deliveries, alongside a perceived decline in support quality over time.
Shipping costs are very high! On similar sites are very low or even free! I have an order for 46 euros and the costs are about 26 euros! And I have to pay taxes in Portugal. With otheres atores the taxes are included.
SUNSKY 回复2024-12-23
Hi Fernando-Tomas,
We apologize for your previous unpleasant shopping experience.
According to Portugal's import policy, all imported products are subject to taxes and fees, you may not be aware of these policy. And our sales didn't remind you before ship the goods. Sorry for the misunderstandings and inconvenience. In future, We will more professional and satisfied service to our clients.
For more duty policy of our website, please check: https://www.sunsky-online.com/base/doc!view.do?code=dutiesTaxes
If you have any additional information or concerns, please feel free to contact us by email.
Best blessing,
Sunsky team
Hi Harpreet Singh,
Good day!
We sincerely apologize for the inconvenience caused by your recent experience.
Each product is carefully inspected by our team before shipment. However, due to the long transportation time and distance, the product may have been damaged during transit.
Our sales manager will be in touch with you shortly to confirm the details of the situation and provide a satisfactory solution.
Thank you for your understanding and patience.
Best blessing,
Sunsky team
Demasiado tempo á espera 30 dias é muito tempo não se justifica
SUNSKY 回复2024-12-23
Dear Daniel,
Thanks for your feedback!
Before the order 2411195239 shipping, we contacted you several times via emails about the color issue of item EDA004082701A.
Finally, the order was shipped on Dec.9th, with tracking number YT2432421272374958, and we can track it here: https://t.17track.net/en#nums=YT2432421272374958. It was delivered on Dec.19th.
If you have any further questions or concerns, please don’t hesitate to contact us. Thank you in advance!
Best blessing,
The Sunsky Team
Hi Idris Rambo,
Thank you for choosing Sunsky.
May I know your order number? We will arrange a sales manager to contact you promptly to work towards a resolution that meets your satisfaction.
We appreciate your patience and understanding as we work to rectify this situation. Your feedback is invaluable to us, and we are committed to making this right.
If you have any additional information or concerns, please feel free to reach out to us at [email protected]. We will answer your questions as soon as possible and are always ready to assist you.
Best blessing,
SUNSKY team
The model I ordered was an Infinix GT 20 Pro and the glass didn't fit.
SUNSKY 回复2024-12-16
Dear Julian,
We sincerely apologize for any inconvenience caused.
To better assist you, we kindly request that you send us pictures or videos of the product so we can verify the issue.
Your feedback is greatly appreciated, as it helps us continuously improve our products and services. Should you have any further concerns, please don’t hesitate to let us know.
Best blessing,
SUNSKY team
Crushed product package
Removed product cover
Internal cable disconnected after several uses
inferior goods
SUNSKY 回复2024-12-13
Hi Yohei Ozeki,
We sincerely apologize for the inconvenience caused. Our sales manager has reached out to you via WhatsApp. To assist us in resolving this matter promptly, we kindly request that you send a video demonstrating the screen issue through WhatsApp.
Once the problem is confirmed, we will provide you with a satisfactory solution.
Our sales manager also sent email and leave message to you on Sunsky. Please kindly check so we can work together to address any concerns with your order effectively.
Thank you for your valuable feedback. We truly appreciate your understanding and look forward to maintaining your trust and satisfaction.
Best blessing,
SUNSKY Team
I have received the product on time but what was actually shown in the image and the one I received that is different....so disappoint about this
SUNSKY 回复2024-12-13
Hi Varun,
We sincerely apologize for any inconvenience caused.
Our sales manager will contact you shortly regarding the issue with order #2411305933 and ensure it is resolved promptly.
Thank you for bringing this to our attention. We have asked our Quality Control Team to carefully review and confirm that the actual product aligns with the images displayed on our website. Your feedback is invaluable in helping us improve.
We greatly appreciate your trust and are committed to ensuring your satisfaction. Thank you for choosing SUNSKY, and we look forward to serving you again in the future.
Best blessing,
SUNSKY Team
Hello, SIVAKUMARD,
Thank you for your support and positive affirmation of our product. We truly value your feedback and noticed that your rating is 3 stars.
If there are any areas where our service fell short, we would greatly appreciate it if you could share your thoughts with us. Your insights will help us improve and provide you with an even better experience in the future.
If you are satisfied with our service and products, we kindly ask you to consider updating your rating to 5 stars. As a token of our appreciation, we would be happy to offer you a $5 coupon for your next purchase.
Thank you once again for choosing SUNSKY. We look forward to serving you again soon.
Best blessing,
SUNSKY team
Can't immediately cancel mistaken order without going through ordeal
Edit 2024-12-13: I changed my rating from 1 star to 3 stars because I was contacted by the support people, who read my review, processed the refund, and promised to improve the cancelation process. I appreciate the seriousness and willingness to do better.
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I wrongfully purchased something and realized it shortly after. Alas, (1) there was no easy way for me to cancel the order (as opposed to sites like Amazon, which allows to do this with one click); instead, I had to chat with someone form the support team and get them to do it for me. Also, (2) I'm still waiting for the reimbursement to happen: the charge wasn't immediately cancelled, as it supposedly takes a few days to process. I hope I'll get that reimbursement...
Overall, this was disappointing. An unneeded waste of time. Something that should be easy and take one second becomes an inconvenient ordeal.
SUNSKY 回复2024-12-13
Dear Dan T.,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you’ve experienced and truly appreciate your input as it helps us improve.
We would like to provide some clarity regarding your concerns:
Refund Process: Your refund was processed yesterday, and our team has shared the transaction code with you via email and WhatsApp. Please check your inbox for the details. If you have trouble locating the message, let us know, and we will promptly resend it.
Order Cancellation: We understand the challenges you faced with the current order cancellation process. Please rest assured that our team is actively working to streamline and enhance this process for a better experience in the future.
Order Delivery: We’re pleased to confirm that your other order was successfully delivered today.
We deeply regret that your experience did not meet your expectations. Your satisfaction is our top priority, and we are committed to improving our systems to ensure every interaction with us is smooth and efficient.
Thank you for your patience and understanding. Should you require further assistance, please don’t hesitate to reach out to us.
Best blessing,
SUNSKY team
So i bought this cover this cover's auto sleep and wake function doesn't work properly.I explain the problem to the sales manager she was not trying to understand my problem and just telling this function not work like this and blah blah. I've also recorded 5 videos of my problem but the sales manager is so dumb she still doesn't understands the problem.just dont buy this cover look for different case. I've wasted my fifteen days and also my money.and she's trying to compensate me with phone case.what is this I'm not satisfied with the product as well as with that dumb sales manager
SUNSKY 回复2024-12-09
Dear Vaibhav,
We sincerely apologize for the product discrepancy and any inconvenience it may have caused.
From your feedback, we understand that you are not fully satisfied with the product's functionality. I am truly sorry for this experience. Please rest assured that I have reported the issue to the relevant department for further investigation.
Your satisfaction is our top priority, and we are committed to addressing this matter to your complete satisfaction. I have sent the proposed solution to your email, so please check it at your convenience.
If you have any further concerns or questions, feel free to reach out to us.
Best blessing,
Sunsky team
Just ordered a case from sunsky i wanted for iphone 15 changed with model still order placed for 16 per max
I have been trying since hours but not getting any help
SUNSKY 回复2024-12-06
Dear Ashish,
We sincerely apologize for the inconvenience caused.
Regarding your order 2412062530, it is unpaid yet, and it is watch, not iPhone case.
In your account, I can not find any other orders. And I also don't get any email or Whatsapp message about your question before.
Kindly you check the correct order number to us, then we will check and give you answer quickly.
Thank you very much for your understanding and cooperation.
Best blessing,
Sunsky team
Case does not fit phone. It arrived quickly, but following instructions, Still won't fit, I ordered for a Pixel 9 Pro XL. Case is too short by about 3 mm.
SUNSKY 回复2024-12-06
Dear Chauncey,
Good day!
Thank you for your recent order from our website. We're glad to hear you’re satisfied with the fast shipping.
I’m sorry to hear that the cover does not fit your phone. This case is specifically designed for the Google Pixel 9 Pro. Could it be that your phone model is different? If so, could you kindly confirm this with me?
I have also sent you a message directly to follow up. Let’s discuss this further so we can resolve the issue and ensure you have a great online shopping experience with us.
Wishing you a wonderful day!
Best blessing,
SUNSKY team
Never received it. Sunsky refused to give me back my money. SCAMMERS!!!
SUNSKY 回复2024-12-05
Dear Dieuwertje,
The tracking numbers are SF6045398468818 and LR152365052NL.
Upon checking, the tracking information indicates that the item was successfully delivered on December 4, 2024.
Could you kindly confirm if you have received the package?
Best blessing,
SUNSKY team
Hi Khaya,
Thank you for choosing Sunsky.
May I know your order number? We will arrange a sales manager to contact you promptly to work towards a resolution that meets your satisfaction.
We appreciate your patience and understanding as we work to rectify this situation. Your feedback is invaluable to us, and we are committed to making this right.
If you have any additional information or concerns, please feel free to reach out to us at [email protected]. We will answer your questions as soon as possible and are always ready to assist you.
Best blessing,
SUNSKY team
Product was different then expected. Was looking for a protective 'rubber' sleeve for my laptop and not a hard plastic sleeve. Need it as protective sleeve during tranport in bag.
Did not know hard plastic sleeve exists.
Hard plastic will break as well when hit on a corner........ like the laptop will get hurt in such a hit. Whereas a rubber sleeve would give a bit of protection.
SUNSKY 回复2024-12-06
Dear Theo Verleun,
Thank you for choosing us. We sincerely apologize for any dissatisfaction with the product you received.
The Laptop Protective Case you purchased is made of TPU+PC2 materials. As noted in the product description, this case is constructed from hard shell material, which might have been overlooked during your purchase.
To express our apologies, we would like to offer you a $5 discount on your next order.
Thank you for your trust and support. If you have any further concerns or questions, please feel free to reach out to us.
Best blessing,
SUNSKY team
your devise did not work failed right out of the box..
asked for help to fix the problem got treated like I was at fault not your waste of money inverter that does not work
your support team is the worst I have every in counted
SUNSKY 回复2024-11-27
Dear Patchy,
We sincerely apologize for the unpleasant shopping experience you’ve had.
After receiving your product complaint, we promptly responded and suggested checking whether the voltage and current were within the product's requirements. However, we did not receive a response from you regarding this matter, and we understand your frustration as you sought to escalate the issue.
Please know that we take every after-sales issue seriously. If you are unsatisfied with the product, you are welcome to return it for a full refund.
We appreciate your understanding and are committed to resolving this issue to your satisfaction.
Best blessing,
SUNSKY team
Dear dinesh,
Thank you for choosing Sunsky and apologize for the inconvenience.
After the initial delivery attempt failed due to an incomplete address, we reached out to you and arranged for a second delivery based on the updated address provided. Unfortunately, the courier reported that the address was still invalid, which again led to delivery failure. Considering the failed deliveries and that a more specific address could not be provided, we have issued a full refund to you as our agreement.
We sincerely apologize for the inconvenience and appreciate your feedback. Please rest assured that we are reviewing our processes to prevent similar situations in the future. If there’s anything further we can assist you with, feel free to reach out.
Best blessing,
SUNSKY team
Mobile display has damaged
black circle on display
SUNSKY 回复2024-11-20
Dear Srinivas,
We’re sincerely apologize to you for the defective product you received.
We accepted you returned the goods for repairing. Our sale manager will contact with you about returning or compensation issues, and we sincerely apologize again for any inconvenience caused in this purchase.
If you have any additional information or concerns, please contact her. We will answer your questions as soon as possible and are always ready to assist you.
Best blessing
Sunsky team
Doogee DK 10 Mobile working not sufficiently display problem and micro speaker problem this is detected peace
SUNSKY 回复2024-11-21
Dear Eyad,
Thanks for the feedback!
Please recheck the issue! There must be a misunderstanding between us:
First, this review is about order 2411205238, but it's unpaid.
Secondly, the order 2411205238 was placed on Nov.20th, it's one piece Charging Port Board for OPPO Realme 8 Pro and it's not Doogee DK 10 Mobile.
Furthermore, the review is about Doogee DK 10 Mobile, but we didn't get your order of Doogee DK 10 Mobile from SUNSKY-Online
We have contacted you via email and WhatsApp these days, but no reply!
If you need any help, please don't hesitate to contact us!
Thank you!
Best blessing,
SUNSKY team
First order booked, let's see, how long it takes to get me in Punjab
First orders booked
SUNSKY 回复2024-11-20
Hi Harjinder Singh，
Thank you for choosing Sunsky.
May I know your order number? We will arrange a sales manager to contact you promptly to work towards a resolution that meets your satisfaction.
We appreciate your patience and understanding as we work to rectify this situation. Your feedback is invaluable to us, and we are committed to making this right.
If you have any additional information or concerns, please feel free to reach out to us at [email protected]. We will answer your questions as soon as possible and are always ready to assist you.
Best blessing,
SUNSKY team
