Reviewers overwhelmingly had a great experience with this company when purchasing and shipping items. Customers frequently praise the efficient shipping methods, detailed tracking updates, and the exceptionally helpful support team that assists them throughout the entire journey. Many people note that packages arrive securely and within a reasonable timeframe, making international shopping and shipping much easier and dependable.
Some reviewers were not happy with unexpected delivery delays, missing tracking details, and poor communication from customer support when complications emerged during transactions. A few other people also felt that parcel weight calculations were sometimes inaccurate, leading to unexpectedly higher shipping fees and frustrating experiences.
Just had our treadmill delivered to me damaged with the grease all over walking belt and super heavy i called and company wants me to box it up put it in my car and take it to a UPS station because I ordered it???? WTH???? I didn’t order a used defective item!! So now I’m stuck because i don’t have a means to get the item in my small car!! This is an awe full place stay clear!!!!
Superbuy Shopping 回复2019-12-16
Dear Melissa Huk,
Thank you for your feedback.
We'd like to find out what happened with your order and whether we can fix it. Could you kindly provide your email address for registration, order number and name of the recipient company of the online payment?
Best regards,
Superbuy team.
As a student, I chose the cheapest shipping for my items, but superbuy told me my address is too long? I have been online shopping for many times, it is the first time I experience this.
Superbuy Shopping 回复2020-02-25
Dear Joyce:
We're sorry to hear of your unpleasant experience.
At present we have optimized the issue you mentioned. The "Address“ bar support 200 letters.
If you have any questions, please don't hesitate to contact us via [email protected].
Once again, please accept our sincere apologies. We look forward to serving you again!
Best Regards,
Superbuy Team
I ordered a treadmill from Superbuy on the 15th of August and was notified that it would be delivered between the 21st and 23rd of August. When tracking the pkg, the tracking shows that this package will be delivered today before 8PM. I have stayed home all day waiting for this package to be delivered and finally called UPS to check on the package, and was told it was not even picked up from the warehouse one state away until today and will probably be delivered on Monday, August 26th. Nothing takes 11 days to get delivered in this Country. I could have ordered it from Europe and gotten it faster. I am very, very unhappy with the service from this company! I sure hope the product performs better.
Superbuy Shopping 回复2019-12-16
Dear Laura A Beckley,
Thank you for your feedback.
We'd like to find out what happened with your order and whether we can fix it. Could you kindly provide your email address for registration, order number and name of the recipient company of the online payment?
Best regards
Superbuy team
I spent $1000 usd with Superbuy, I did get my products but they were a different size then what I ordered and defective too. I have had no luck in trying to get my money back, if they get your money and you have a problem your out of luck. Paypal tried getting my $ back to but they said they would not release any funds to them so I got crappy product with no recourse. Ive been communicating with Superbuy directly and the best they are offering me is like a $40 refund and a shipping coupon for a future order, they are out of their minds if they think ill ever spend another penny with them. STAY AWAY AT ALL COST !!!!
Superbuy Shopping 回复2020-03-02
Dear Shayne,
We're sorry to hear of your unpleasant experience.
We'd like to find out what happened with your order and whether we can fix it. Could you kindly provide your email address for registration?
Best regards,
Superbuy team
I ordered a De Walt drill back December 24th.and never received it paid through pay pal
Superbuy Shopping 回复2019-12-16
Dear Elaine Ensor,
Thank you for your feedback.
We'd like to find out what happened with your order and whether we can fix it. Could you kindly provide your email address for registration, order number and name of the recipient company of the online payment?
Best regards
Superbuy team
I ordered an 8 piece makita tool set on Jan 23, 2019, It is now the 25th of feb and i still have received my order, I have sent two seperate email messages too no avail. I would not recommend this company due their non reponse toomy attempts to contact them
Superbuy Shopping 回复2019-12-16
Dear MARSHALL smith,
Thank you for your feedback.
We'd like to find out what happened with your order and whether we can fix it. Could you kindly provide your email address for registration, order number and name of the recipient company of the online payment?
Best regards
Superbuy team
they are stealing credit cards! unauthorized purchases!
teebee and superbuy work together ,once u order from teebee(unhs)
they are stealing and after months they make unotharized purchases! even with paypal!
verified by my bank and reverse the transaction from teebee!!!! and i only purchased from superbuy
when i asked for it i got one response for 10cny refund for the "incovience" !! (2$ )
scam alert!! stay awake never purchase from teebee(unhs) especially on their site and then on superbuy !
Superbuy Shopping 回复2019-12-16
Dear Mario,
Thank you for your feedback.
We'd like to find out what happened with your order and whether we can fix it. Could you kindly provide your email address for registration, order number and name of the recipient company of the online payment?
Best regards
Superbuy team
Scam! I saw a HOT buy for a riding mower and thought it was to good to pass up... If you have the thought, it probably is true. Stay away from this Chinese company, there response was they had nothing to do with the ad. Basically blew me off and said they were not responsible for others using their name and logo?
Superbuy Shopping 回复2019-12-16
Dear Dave,
Thank you for your feedback.
We'd like to find out what happened with your order and whether we can fix it. Could you kindly provide your email address for registration, order number and name of the recipient company of the online payment?
Best regards
Superbuy team
My first request to buy a specific item from a manufacturer's website was met with the reply that I'd need to go via their shopping specialist service ('Expert Sourcing Consultation') as the item wasn't on Taobao or whatever, for which I'd need to pay a fee.
No problem, so I raised a buying enquiry with their shopping specialist, who replied citing their fees for the service if I purchase. So I agreed again and asked for the buying info - does the manufacturer have stock.
Then they came back asking if I wanted to buy the item, but no answer to my original question about availability.
And the news that they'd had a week's holiday. So whilst at first I checked for a reply every day, after a while I didn't bother.
It's taken two weeks to get to this point, which isn't any further forward.
You have to keep logging in to check progress as they don't email any of this to you.
As they still need to buy, receive and ship the item, which takes weeks unless you pay for expedited courier shipping, I gave up.
This is probably a good service if you have the time for it. Otherwise it's like watching paint dry.
Eventually they said they couldn't get it, although the manufacturer is selling it online in China.
Customer Service is really good, They are quick at posting your parcels too the only down side is that shipping is super expensive £48 for 3kg package to the uk :/ which is like $60 .
Kakobuy
SUGARGOO
Mulebuy
CSSBuy
CNFans
JoyaGoo
Lovegobuy
Acbuy