Reviewers overwhelmingly had a great experience with this company when purchasing and shipping items. Customers frequently praise the efficient shipping methods, detailed tracking updates, and the exceptionally helpful support team that assists them throughout the entire journey. Many people note that packages arrive securely and within a reasonable timeframe, making international shopping and shipping much easier and dependable.
Some reviewers were not happy with unexpected delivery delays, missing tracking details, and poor communication from customer support when complications emerged during transactions. A few other people also felt that parcel weight calculations were sometimes inaccurate, leading to unexpectedly higher shipping fees and frustrating experiences.
Defaulted with an unreliable shipping service then blamed me for not "researching".
If it wasn't for this last experience, I would've given them five stars. What got me really mad was that I used their "Delivery Expert Service" where they pack and weight everything to provide cheaper shipping costs. In the past, I chose the most affordable DHL option and my package was here in about 2 weeks.
The last order I made, the agent somehow or for some reason shipped the package out right after without confirming what shipping service I should use or provide the option for me to pick a decent one. Because of that, they defaulted with SAL shipping which is the slowest and most unreliable. In fact, their email even said "Recommended delivered by the 'SAL' shipping charge" yet when I spoke to a different agent/rep, I was told that I shouldn't have picked it because it's unreliable and never recommended.
Upon speaking to their upper tier customer service, I was basically told it was my fault that I didn't "research" or keep up to date with them regarding SAL shipping being unreliable. I don't think that's fair that it should be MY job. If it's unreliable, it should've been either taken off, or customers should've been warned clearly on the shipping page AND it shouldn't have been "recommended" overall. Despite all that, I attempted to be patient but there was nothing more they could do.
I have ordered a bunch of samples and summer clothes including shorts and tank tops that have been stuck in China or somewhere I don't know for more than 2 months already. By the time the items ever arrive (if they even do), it's going to be fall/winter and most of the items would be useless until next summer.
I understand shipping speed isn't their fault but in my case, they defaulted and just shipped out with the slowest and unreliable service without even consulting me or telling me ahead of time. Then prior that, they sent me an email saying SAL was recommended. This SAL shipping option apparently doesn't have any insurance included which I've ALWAYS opted for in the past with other couriers in case something goes wrong. The fact that a customer spends $250+ and have people on Reddit say that you should take the loss if something goes wrong is just unbelievable to me.
Super expensive shipping, no surface shipping, and all the other options much more than buying direct. There's no option to pay directly in yuan (I have a better exchange rate so I would like not to be ripped off by this company's rate.
Service is also just barely ok. They told me I was going to be contacted once the second payment was requested (I made a preorder), but that didn't happen. Fortunately I noticed it myself and contact them instead.
Unfortunately I have a few packages already tied with them buy I certainly won't use them anymore after that. I'll check options.
To the company, very short term mentality with such hiked up prices. You're just encouraging people to use alternatives instead of repeat customers.
Not the best to be honest.
Spent £90 updating my herbaceous border and although plant prices were comparable to Haskins there was an abundance of the weed Shepherds Purse.
Come on this isn’t acceptable if you want to charge premium price at least present your plants without quite large/ established weeds!
Probably go somewhere else next time. Did try to hint to cashier. Not interested on that one. Happy gardening xx
I made a purchase end of october, they basically couldn't do anything and didn't bother sending me any messages about not getting my item and gave me store credit instead of my refund.
Anything you see on the site, basically its a gamble.
The company suggested cheapest shipping rate is 3X that of another.
I needed to pay to get the shipping quote.
When I decided that I didn't want to pay the exorbitant shipping charges but instead return the item, the website wouldn't let me.
You're better off using another agent like EZship. So much cheaper & hassle free if you're willing to spend some time using Google translate
Was originally going to give them 5 stars… until I saw some of my preorders expired after paying half of the amount… This is the worst… A big part of it is my fault for not checking it but was expecting them to put the important “3 days notice” in action neeeded… when they used to give me these notices on my previous preorders from the same website instead og finding out a few days later on page 5 that I’ve missed my deadline… :( extremely shocked and sad
A nightmare!!!! Super Difficult to communicate with them (they respond something and after a few days some one else respond something different).... super expensive shipping costs, super long waiting. Super complications site. You can't just leave all (as many of us would like) and get your money back. I'm sure many people had just left there what they bought since it's very difficulty and expected to get it delivered. They have something as "warehouse sales"? I'm sure they do that with all the packages customers abandon. They don't choose the cheapest option to deliver to you, they just so it their way, they don't really care about do it the best way for customers. And after all, they want you to tip the "expert" agents.
Don't buy there, I should have read all this reviews before Buying with them, but I thought it was to be like: buy and deliver, like any other site.
Still dealing with them.....i how all this end soon.
I used Superbuy 3 times for buying China-exclusive figures. 2 of them were nice and enjoyable services. But the lastest one, they "opened" and "throwed away" the original box of the figure; and when the figure arrived, it's base is broken and figure it self being damaged. I even wonder if anyone had opened, played, and broke my figure before it was shipped. It's so hard for me to trust them again.
Take care, full scam, i ordered a computer, $1200 +$16 additional fees + $200 shippings fees
After i paid 3 time, they say paypal shipping adress is different and stop responding.
They never send the item and took money, stop reesponding
I got a haul and the shoes weren t checked,they were 46. but in the tag were 44.5 and 45.They didn t give me a refund for 2 sizez and gave me 20 yuan coupon,and btw coupons are scams too.Just don t buy,try superbuy
Awful! Dont Use it! Is super expensive and they have fees for everything! 3 t shirts light i pay 70$ shipping which is crazy! The shipping cost more than the t shirts! Imagine if you buy shoes and bags you will have to pay hundred of dollars! Buy direct from taobao dont use this crap!
What a disgraceful company, please don't use their service, you can't rely on these guys.
Their shipping fees are the most expensive shipping fees of all the other agents.
I highly don't recommend them, you will waste your money.
I decided to use Superbuy after it was recommended to buy some plushies from Taobao - I made two separate orders and everything was fine. Then just before one was to be shipped out I was informed I needed to make another payment because it was a pre-order item. Since I wasn't aware of this (The seller didn't list it as preorder or state that it was anywhere) and I didn't have the extra I asked to cancel my order. The first time I asked they simply replied that I can't have a refund and closed the message so I couldn't respond. Second attempt they told me they would message the seller then get back to me, to which they then said nothing until I asked again and told me that I could not be refunded. This went on for over a week so I decided to go through PayPal since I wasn't getting anywhere and as soon as the case was opened Superbuy started spam emailing me saying they'd cancel all of my other orders (which were paid for) and freeze my account if I didn't cancel the PayPal dispute. They then cancelled my other order totaling over $50 and when I tried to take the money from the app they froze it saying unless I cancel the PayPal case the money won't be given back - Absolutely disgusted with this company, even on an order unrelated it was cancelled and now they've scammed me out of $50. PayPal have refunded one part so far so fingers crossed they'll give me the rest, avoid this app at all costs and use Aliexpress or look for resellers
So far the worst shipping service. Paid $$$ for express air shipping, have been waiting for 5 WEEKS but never received my parcel.
Contacted customer service but they've been giving replies like "We will not reimburse for delays because of COVID-19." They also denied my parcel was lost.
Ok then, be prepared after paying for premium shipping fees and your items will be ended up in no where.
It is literally SCAM. 😡
It’s been over seven weeks, 52 days to be precise, and my package hasn’t even left the warehouse yet. Seven weeks! Absolutely absurd given how expensive their shipping is.
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