Good and trustable forwarding service
Good and trustable forwarding service, but pricey.
关于 Superbuy Shopping
数据更新- 网站
- www.superbuy.com
- 分类
- 购物与时尚
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 78 条评价
- 差评回复率
- 46%（53/115 条）
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商家自述
Superbuy is a trusted Chinese purchasing agent, which can help global customers buy from Taobao/Tmall/JD. Surprisingly, their service is totally free!
以上内容由商家自行提供，未经平台核实。Superbuy Shopping靠谱吗？
Superbuy Shopping（www.superbuy.com）在 OK.one 的综合评分为 3.6 分（满分 5 分），基于本站收录的 371 条用户评价，属于购物与时尚分类，口碑一般。评价两极分化：66% 给出 4 星及以上，同时 26% 打了 1 星；商家回复了 46% 的差评；评价主要围绕产品、客户服务。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company when purchasing and shipping items. Customers frequently praise the efficient shipping methods, detailed tracking updates, and the exceptionally helpful support team that assists them throughout the entire journey. Many people note that packages arrive securely and within a reasonable timeframe, making international shopping and shipping much easier and dependable. Some reviewers were not happy with unexpected delivery delays, missing tracking details, and poor communication from customer support when complications emerged during transactions. A few other people also felt that parcel weight calculations were sometimes inaccurate, leading to unexpectedly higher shipping fees and frustrating experiences.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
I've bought hundreds or maybe even…
I've bought hundreds or maybe even thousands of items through superbuy. Most of my experiences have been good and I will continue to use the service. The customer support staff responds quickly and I've received all the items I had shipped so far. That said it's not always perfect and shipping is very expensive. I will list some of my negative experiences below. My worst experience was when the QC staff removed the protective wrapping from a $350 resin doll I bought. After taking photos they did not bother to put it back on - everything was stored loosely, with the doll's limbs and other parts knocking against one another in transit, resulting in a lot of chips and scratches and ruined body makeup. I received a partial refund (almost 30% of what I paid) which I believe was adequate, but I'd still have preferred to get her in perfect condition. Thankfully the other dolls I bought have arrived in perfect condition, but it's not uncommon for the staff to be careless when putting fragile items back into their protective packaging (I had some less valuable items suffer minor damage for similar reasons) so I recommend checking with the agent or support to make 100% sure any fragile valuables you plan to ship are protected adequately. Buying from taobao is usually smooth and fast, but my experiences with xianyu/goofish have been mixed. The agents are very slow with these orders so it's easy to miss out on items, especially when communication with the seller is involved. A lot of the time the agents don't check on the status of the order/enquiry unless you give them a nudge, so the seller might be left hanging for weeks or the item will become unavailable if you're too patient. There's a $3 fee for each of these orders so I'd expect them to be handled better. Communication can be difficult too. I spent $60 on items with customised colours and the agent failed to understand/convey my request. I ended up with something that doesn't match my needs and is of no use to me so that's $60 down the drain. I could not get a refund for it and the seller cut off communication. I was also ghosted by another seller who sent a $50 item that was in a worse condition than was shown on the listing photos. It was handled by the same agent and they were unable to help me return it. Other than that my experiences have been alright and I appreciate being able to buy things directly from the Chinese market.
Good service, reasonable prices
So far I have submitted 3 parcels using Superbuy service and I have to say - it is great! The customer service is always there to help you, item inspection is thorough and the shipping price are fine. Only thing is the unusual payment system regarding international shipment - you pay the deposit and they refund the surplus later. But other than that I cant complain
Good Chinese Proxy
I have no idea why there are so many 1 star reviews because I quite enjoy using Superbuy and the prices are far cheaper than using shipping through Fedex. I have never had an issue with them and have shipped 5 items so far over the course of over half a year. My only complaints are that some of the repacking agents are far too rough and uncaring with certain fragile packages and you’re not allowed to purchase more than 6 months of storage, which is kind of annoying with the current threats of mass tariffs.
Refused Refund Despite Cancelled Order…
Refused Refund Despite Cancelled Order – Unacceptable! I placed two orders through Superbuy, but decided to cancel them before shipping. The items are still sitting unused in their warehouse. Despite this, Superbuy has refused to issue a refund, offering no valid explanation. I’ve contacted customer support multiple times via live chat and email, and all I’ve received is vague replies and no real solution. This is not just poor service – it’s completely unacceptable. I paid for products I never received and don’t want. They’re now keeping both the items and my money. This feels like a scam. If you’re thinking of using Superbuy, be warned: if anything goes wrong or you change your mind, you might be stuck with no product and no refund. I’ll now have to file a chargeback through my credit card provider. Superbuy has completely lost my trust.
Excellent service
Excellent service, low fees and pretty good app, however there are random restrictions on items which restrict all tax free lines and they offer no solution, i will be forced to move these items to another agent, i dont understand the restrictions and they dont really answer the reasons (before they had no restriction same items)
Superbuy really sucks.
Superbuy really sucks. -Lots of random restrictions on items that are mostly made up. -Lots of hidden fees -Poor checkout and payment experience, most of the time no method works and besides that they also charge a hefty commission for every transaction - They have an arbitrary exchange rate so you will end up paying much more than the real exchange rate - Poor quality control - Very expensive shipping Overall, I lost thousands of dollars, many hours and brain cells. And I ended up paying more that I would have if I had just bought from Aliexpress or DHGate. Stay away....
Couldn't put a figure in a smaller box
For all of the services they offer something as simple as taking a figure out of a box and putting it in a smaller box seemed to baffle the staff. Turned into a several weeks long nightmare of paying for extra services and still not getting what I asked for. Ended up having to pay a fortune for the worst shipping option out there due to them refusing to give me other options
Multiple hidden fees, confusing system, and a very frustrating experience
I ordered a jacket through Superbuy, and honestly — this will be the last time I ever use their service. Here’s what happened: 1. First payment: I paid for the item plus what I thought were shipping fees. Turns out, that was only for internal handling and storage. 2. Second payment: Later, I was asked to pay a much higher fee for the actual shipping from China. That cost wasn’t made clear at the start. 3. Third payment: After all that, they hit me with an additional charge due to “volumetric weight”. Another 124 Yuan, or my parcel would be blocked. The entire process was extremely confusing, with fees added step by step. What started as a reasonably priced order turned into a much more expensive purchase due to unclear and layered charges. It feels like you’re being trapped into paying more at every stage, once it’s too late to back out. Yes, the customer service replies quickly — but that doesn’t make up for the lack of transparency and poor overall experience. I strongly do not recommend Superbuy unless you’re okay with paying far more than expected, and dealing with a messy and misleading system.
Not for personal purchases
I'd give it a 2.5 if I could but after deliberating between 2 and 3 I concluded two stars was more fitting. The site itself is good, is isn't the clearest but I've definitely seen worse. I don't think the service is particularly deceiving either as in it won't lie to you and it will not outright hide any information. However some important infos do tend to be mixed with long mostly useless disclaimers (please read disclaimers they are important and I have done so don't misunderstand). There is also A LOT of steps while purchasing and it is not always which step you are on. Sometimes they will offer you special services that are pre planned and more secure for less money, or so they claim, but they turn out to be longer to process, maybe safer and 50% of the time the same price as regular shipping if not more expensive. I've had to pay for customs twice for some reason (they may not apply depending on your country personally I'm in Europe) and they are not cheap. I've had to pay 15 for customs on the website and 20€ directly to the courrier (not counting shipping price and the price of the item). On its own, my item was 29€ so that's already 38€ extra just in customs plus 15€ or so in shipping so almost twice the price just to get the product to me. I came to a shipping agent thinking it would be cheaper purchasing directly from the provider in china (which it is, if I purchase it the normal way the item is like 70€) but turns out I was being stupid. It is not the website's fault for the price being that high (or at least o don't think so) but they shouldn't advertise to personal shoppers wanting to buy one or two items as the extra costs are just not worth it and they don't do a great job of walking through that at all. I don't normally write reviews but it seems I'm not the only that has pointed it out yet people still fall to it so I'm hoping my review will make it clear enough if you are considered using this shopping agent. They are not a scam they're simply not for you because MAYBE it gets more worth it if you buy in bulk or something but I've yet to see a reliable source say it. TLDR: Even if they come from China, shipping products should not cost 53€ for a 29€ package of 1.5kg. 53€ is for shipping a whole damn fridge from Portugal to Romania
Pretty ordinary
Pretty ordinary, lots of extra steps, price wasn't that much better than buying from a regular company
They literally stole 980cny from me
I purchased carbon fiber body kit for me car costing 3,500 usd all together. I got it shipped to the warehouse but shipping was far to expensive so i applied for a return. One of the products went back to the seller damaged, so I was charged 980 cny to compensate for the damages. Totally unfair and I'm very disappointed. Starting chargeback we will see how I go.
A very trusted spopping agent
They has a robust website as well as mobile app. Online customer service is very much available to help resolve issues. Highly recommended service.
DO NOT BUY FROM SUPERBUY.
DO NOT BUY FROM SUPERBUY. i ordered some items last month, and it still hasnt arrived . i paid 100 dollars to ship 2 shoes and 2 clothing items, not only that but today i found out my item has been returned to the sender and they gave no apparent reason , so i contacted customer support inside the app and on discord and they told me they cant reship it for free , and i will have to pay 50% of what i previously paid before to get it reshiped. this is an indirectly a scam.
Superbuy Shopping 回复2025-03-28
We sincerely apologize for the delays and inconvenience you’ve experienced with your order. We understand how frustrating this must be, especially after paying for shipping and encountering an unexpected return. Please contact our customer service or email to [email protected] with your parcel number, we will help you with the after-sale issue.
I rated a 3 star because they do take…
I rated a 3 star because they do take long to ship but they do provide a user friendly platform that is easy to use?
Crazy shipping
Ordered a bunch of stuff, calculated shipping before (it was about 800 yen), all of the products arived to the warehouse and somehow the shipping increased to 1800 yen, also the haul was about 8kg and when i added everything to ship, it was about 12kg (did not add any guards or any addons). I miss pandabuy…
Superbuy Shopping 回复2025-03-28
Hi there, We truly appreciate your feedback and sincerely apologize for the unexpected increase in shipping costs and weight discrepancies. We understand how frustrating this must be, especially when the final calculation differs from your initial estimate. For immediate assistance, please contact our customer service via: 📧 Email: [email protected] 💬 Live Chat: https://bit.ly/3XzUp7i We’ll do our best to make this right for you. Thank you for giving us the opportunity to improve your experience!
JFC this website
Not easy to understand if you don't read simplified Chinese. Yes, the website has an English option. But that doesn't make it easy to actually understand or make it make any more sense. And that doesn't mean their website will be okay with whatever payment method you throw at them, but they will be happy to take your direct banking information if you suddenly get a card error. The entire website is a f-cking headache and a pain to navigate. If Hell exists, this website will be part of the experience.
Superbuy Shopping 回复2025-03-28
We are very sorry to bring you a bad experience, thank you for your feedback! We have received your comments and will incorporate the language description into the subsequent website optimization project, and hope that our improvements can bring more users a good shopping experience.
Forget superbuy
Forget superbuy If your buy isn't available, no change to get your money back... First and the last time buy via superbuy.... Best regards Edgar
Superbuy Shopping 回复2025-03-28
Hi Edgar, We’re truly sorry to hear about your negative experience with Superbuy, especially regarding the refund issue. That’s absolutely not the level of service we aim to provide, and we appreciate you bringing this to our attention. Just to clarify our policy: ✅ If an item becomes unavailable, we fully refund to your original payment method. ✅ Our team can manually fast-track your refund if there were any processing delays. We’d still like to fix this for you. No excuses – just straight-up customer care. Reach us anytime at: 📧 [email protected] 💬 Online Customer Sevice: https://bit.ly/3XzUp7i We appreciate your feedback and wish you the best.
Superbuy is good for new users
Superbuy is great, I have used for a few orders over the years and they’ve been helpful as well as straightforward
Massive pain in the ass
Massive pain in the ass. This is the only Chinese shopping agent I've used. But I used a Japan shopping agent and it was so much better. I'd recommend looking out for alternatives. That's what I'll be doing.
Superbuy Shopping 回复2024-12-30
Thanks so much for sharing your thoughts with us! We're really sorry to hear you had a frustrating experience using our service. Your feedback means a lot to us, and we’re always looking for ways to get better. We truly appreciate your suggestions and hope you’ll give us another shot down the road. If there’s anything specific we can help with or improve on, just let us know—we’re here for you!
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