SUSuperbuy Shopping★★★★★
Defaulted with an unreliable shipping service then blamed me for not "researching".
If it wasn't for this last experience, I would've given them five stars. What got me really mad was that I used their "Delivery Expert Service" where they pack and weight everything to provide cheaper shipping costs. In the past, I chose the most affordable DHL option and my package was here in about 2 weeks.
The last order I made, the agent somehow or for some reason shipped the package out right after without confirming what shipping service I should use or provide the option for me to pick a decent one. Because of that, they defaulted with SAL shipping which is the slowest and most unreliable. In fact, their email even said "Recommended delivered by the 'SAL' shipping charge" yet when I spoke to a different agent/rep, I was told that I shouldn't have picked it because it's unreliable and never recommended.
Upon speaking to their upper tier customer service, I was basically told it was my fault that I didn't "research" or keep up to date with them regarding SAL shipping being unreliable. I don't think that's fair that it should be MY job. If it's unreliable, it should've been either taken off, or customers should've been warned clearly on the shipping page AND it shouldn't have been "recommended" overall. Despite all that, I attempted to be patient but there was nothing more they could do.
I have ordered a bunch of samples and summer clothes including shorts and tank tops that have been stuck in China or somewhere I don't know for more than 2 months already. By the time the items ever arrive (if they even do), it's going to be fall/winter and most of the items would be useless until next summer.
I understand shipping speed isn't their fault but in my case, they defaulted and just shipped out with the slowest and unreliable service without even consulting me or telling me ahead of time. Then prior that, they sent me an email saying SAL was recommended. This SAL shipping option apparently doesn't have any insurance included which I've ALWAYS opted for in the past with other couriers in case something goes wrong. The fact that a customer spends $250+ and have people on Reddit say that you should take the loss if something goes wrong is just unbelievable to me.
2023-08-07
ALAlibaba.com★★★★★
They’re Decent, But Be Careful.
I’ve had good experiences sourcing from Alibaba but I need to warn people to be careful and what to expect. I come to find that a lot of the Chinese suppliers (even ones in business for years with plenty of experience backing their reliability) can be extremely unreliable and shady.
1. It’s difficult to communication with Chinese suppliers so you have to be patient with them and repeat the same questions numerous times. This is fine as language barrier is normal.
2. Some of them they think know better than you and offer advice. While the supplier could mean well, sometimes they’re just lazy and want to do things their way to make their job easier instead of getting what you want. In my case, I asked for a specific type of print and a particular finish. The supplier I spoke to was constantly making excuses saying they don’t recommend certain prints and finishes when I already know my product is extremely well-branded so I know what to look out for. The fact that these suppliers sell mediocre and low-quality products on Amazon then think they could give me branding/packaging advice is just ridiculous. On the other hand, I worked with another supplier for a similar product and not once did they lecture me on what’s “recommended”.
3. Some suppliers have ridiculous compensation conditions. I received 20 units out of 700 that had a misprinted box on them. The supplier simply told me to omit selling the wrong boxes and they will give me the correct boxes “the next time I order”. They made a mistake and was under the assumption I’ll order with them again so they could “correct” the problem instead of just providing a small partial refund. This doesn’t inspire confident on new clients/customers. How can you mess up and then offer the correct package on the customer’s “next” order? What makes you think they’ll order from you again?
4. Some suppliers send you amazing samples that are just perfect then end up screwing up the entire order you make costing you a lot of time, money and stress.
I know it’s probably hard to vet suppliers as a lot of what I mentioned above is only experienced when you start working with a specific supplier. Overall, I’d say be careful because as said again, some of these factories are lazy even if you spend top dollar for a higher quality product. I’ve witnessed it over and over again not just for myself, but for other people I know too.
Lastly, pay everything through Alibaba and don't contact suppliers outside of Alibaba even if they ask you to. If anything were to happen to your money or your order, I doubt Alibaba will take any evidence outside of the platform so I don't recommend communicating outside their platform.
2022-02-03
SFSF Express★★★★★
TO AVOID SF EXPRESS, DO NOT ORDER OVERSEAS!
I fell for an Instagram ad and bought from a clothing brand that seemed legitimate (like a USA brand). They claimed to have logistics and a warehouse in USA so I said “ok cool!” I bought the item (which was a $120 garment) and it’s been 4 weeks since SF Express has ANY sort of detail on where my package is. The merchant I bought from refuses to respond and their FAQs say they’re not responsible for deliveries. I agree, the merchant is never responsible but this merchant also lied and never said their items are coming from China. Had I known that, I would’ve never bought from them.
STAY AWAY! I believe SF Express is just a networked Asian carrier where scammer Chinese merchants send items out and the SF Express scammers claim that the items are delivered when it’s never the case. I’m through waiting for this jacket and I’m filing a dispute with PayPal.
Also, if you buy off Amazon, be careful of Chinese merchants and third-party sellers. 90% of sellers on Amazon are Chinese and will send you crap products and will scam you by using this shipping service!
2021-05-11
