TaxAct

Thank you for your loyalty, Selene, and for taking the time to share such thoughtful feedback! We're glad the migration tool continues to make things easier for you, and we truly hear your frustration around the upsell experience and how the efile options were presented. You make a completely valid point, and that kind of transparency around package comparisons should be front and center, not buried. Your feedback goes straight to the heart of what we want to do better, and we appreciate you giving us the chance to earn that trust back rather than walking away.

That's what we love to hear, April! Easy and done — that's exactly the experience we aim to deliver every tax season. Thanks for sharing and for choosing TaxAct! 🎉

Thank you for the kind words! We're so glad TaxAct is working great for you. Happy filing! 😊

Hi Evan, we understand how that could feel frustrating, especially when pricing doesn't seem to match expectations. TaxAct's free filing offer does cover one federal return, and state return pricing can vary depending on the product and number of states involved. We appreciate you sharing this feedback, as it helps us understand where our messaging may need to be clearer for customers.

Thank you for sharing this, Fonshe'! It's wonderful to hear that our support team has consistently come through for you whenever you've needed help. Quick, reliable assistance is something we truly care about, and we're so glad that's been your experience every time. 😊

Hi Jan, thanks for sharing this. It sounds like the e-file option may not have been presented clearly during your filing process, and we understand how that could be frustrating. The payment and filing steps are separate in TaxAct, and it sounds like the distinction between the two may not have been clear enough during your experience. That's genuinely important feedback, and we appreciate you sharing it.

We hear you, and honestly, tax season can feel like a lot even when everything technically goes right. The layers of verification and required steps can make what should be a simple process feel overwhelming. We appreciate you sticking with it and sharing your experience. Feedback like this helps us think about ways to make the process feel less frustrating for everyone.

We're sorry to hear the experience felt confusing and unclear, K J — that's the opposite of what we want, especially for those working hard to make ends meet. Your feedback about the language and the free filing experience is something we take seriously, and we appreciate you sharing it so honestly. If you ever have questions or need support, please don't hesitate to reach out at https://www.taxact.com/support/request — we want to make sure you feel confident every step of the way.

Thank you, Miranda! We're so glad the reminders, walkthrough, and payment options all hit the mark for you. That's exactly the experience we aim to deliver! 🎉

Thanks for the kind words, Gabriela! We're glad the experience felt easy and quick for you. We'd love to earn that fifth star next time! 😊

Thank you, Robert! We're so glad to hear the experience felt easy every step of the way — that's exactly what we aim for. Happy filing! 🎉

Thank you for the honest feedback, Alan! We're glad you were still able to get through your return, and we hear you on the K-1 navigation and the form deletion issue — those are real pain points, especially when you're tackling something for the first time. Your suggestions are exactly the kind of input that helps us improve, and we'll make sure this gets in front of the right team. If you ever run into a similar snag, our support team is happy to help at https://www.taxact.com/support/request.

Thank you for the kind words, LeToy! We're glad the experience felt smooth and straightforward from start to finish. That's exactly what we aim for! 😊

Thanks for sharing this, Laquita. We hear you — the way topics are grouped together can feel like it skips over details that would make things clearer. That kind of feedback is genuinely useful as we work to improve the experience. We appreciate you taking the time to let us know.

So glad to hear the process felt easy, Tiffani! We'd love to know what we can do to make it a full 5-star experience for you next time. 😊

Thank you, Ms. Banks! We're so glad the filing process has been a smooth and straightforward experience for you. It's great to hear the guides are hitting the mark and that you're in and out in just a few hours! 🎉

Thank you, Kim! We're so glad to hear the experience felt easy to navigate, even with the more complex situations. That's exactly what we aim for! 🎉

That's what we love to hear, Jeff! So glad the hints and review process made filing feel smooth and straightforward. Thanks for sharing the kind words! 🙌

We hear you, Frank. Taxes aren't exactly anyone's favorite activity. We appreciate you choosing TaxAct and hope we were at least able to make the process a little smoother for you.

That's what we love to hear, Kathryn! Getting your taxes done in one day is a serious win 🎉 So glad the AI support and Free File made the experience smooth and stress-free for you.