TaxAct

Thank you for the kind words! We're so glad the guidance on those uncommon forms made the process feel manageable. That's exactly the experience we aim to deliver for every filer. 😊

Thank you for being a loyal TaxAct customer, Tara, and for taking the time to share this honest feedback. We hear you on the Schedule C guidance and appreciate the suggestion to make those instructions clearer, especially as tax laws evolve. Your point about the review prompt is also well taken, and we're sorry that felt intrusive after completing your filing. Feedback like this genuinely helps us improve the experience for everyone.

Jeremiah, we appreciate you being a long-time TaxAct customer and for sharing this feedback. We understand how frustrating it can feel to encounter an unexpected fee late in the filing process, especially after years of using the product. The option to pay your filing fee from your refund does carry an additional processing charge, and we hear you that the experience of navigating back to change that selection felt unnecessarily cumbersome. Feedback like yours is genuinely valuable as we work to make the process clearer and more straightforward for everyone.

That's awesome to hear, Dwayne! We're so glad the experience felt simple and straightforward, and that answering a few questions was all it took to get everything done. Thanks for sharing your thoughts and for giving TaxAct a shot!

We hear you, and we understand how frustrating it can be to see a charge you weren't expecting. TaxAct does offer a free federal filing option, though certain tax situations, forms, or state returns may require a paid plan. We know that distinction isn't always clear in the moment, and we appreciate you sharing this feedback.

Hi Susan! We're glad to hear things went well overall, even with that frustrating interruption. We appreciate the feedback on the sign-in redirect issue and will make sure it gets noted for improvement.

Crystal, 20+ years of trust means the world to us — thank you so much for your continued loyalty! 🎉 We're glad the review alerts came through for you again and that the experience has stayed reliable and easy all this time. Here's to many more tax seasons together!

Thank you for the kind words! We're so glad the experience felt smooth and helpful every step of the way. Happy filing! 😊

That's a huge savings, and we're so glad you found us! Thank you for sharing your experience. Getting your taxes done shouldn't cost a fortune, and we're happy to deliver great service at a price that makes sense. 😊

That's what we love to hear, Michelle! Filing your taxes should be simple, and we're so glad it felt that way for you. Thanks for taking the time to share your experience! 😊

Thank you, Rebecca! We're so glad to hear you found TaxAct easy to use. That's exactly what we aim for! 😊

That sounds genuinely frustrating, and we're sorry the experience felt so repetitive. Losing entered information when logging in and out is not the experience we want for our customers. If you run into any issues next year, please contact our Support team so we can walk through them with you in real time. We appreciate you taking the time to leave us this feedback.

Hi Holly, thanks for sticking with it and getting your taxes filed on time. We hear you that the experience felt harder than it should have, and that kind of frustration is something we take seriously. Your feedback about usability is genuinely helpful as we work to make the product clearer and easier to navigate. We appreciate you sharing your experience with us.

Welcome to the world of tax filing! 🎉 It's great to hear the AI chat and navigation made your first experience feel smooth and stress-free. Fingers crossed everything goes perfectly, and we hope to see you back next year!

That's a fair trade-off, Joel, and we're glad it worked out in your favor financially! We hear you on the overseas e-filing cost, and we appreciate you sharing both sides of your experience honestly.

Hi Lisa, we understand how frustrating it can be when the final cost feels different from what you expected going in. TaxAct does offer free filing options, though certain tax situations, forms, or added services can require a paid plan. We know that transition isn't always clear in the moment, and we appreciate you sharing this feedback. It genuinely helps us look at how we communicate pricing throughout the process.

Hi Michelle, thank you for sharing this feedback. The experience you're describing with your support interaction is not the standard we hold our team to, and we're sorry it left you feeling that way. We'd like to take a closer look at what happened. Please reach out to us at [email protected] so our team can review the details.

That's what we love to hear, Katie! Easy and quick is exactly the experience we aim to deliver every tax season. Thanks for taking the time to share your feedback! 🎉

Thank you, John! We're so glad to hear TaxAct felt easy to use and gave you the detail you needed to file with confidence. We appreciate you taking the time to share your experience! 😊

Elizabeth, thank you for sharing this experience. We can understand how a "Congratulations" message could feel like a signal that the process is finished, and we're sorry to hear that caused confusion around your filing deadline. The payment and filing steps are separate in TaxAct, and it sounds like the distinction between the two may not have been clear enough during your experience. That's genuinely important feedback, and we appreciate you sharing it. If you are still uncertain if your return has been filed, you may check the status by visiting taxact.com/post-filing/efile-refund-status.