TaxAct

Thank you, Charles! We're so glad the process felt easy for you. That's a fair point about pricing clarity, and we appreciate you sharing that feedback as it helps us improve the experience for everyone.

Thank you, Sherri! We're so glad TaxAct was able to help you navigate that tricky question with clarity and confidence. That's exactly what we're here for! 😊

Thank you, Kasey! We're so glad the calls with our Pros hit the mark and gave you the help you needed. We'll be sure to pass along the kind words to the team!

Thank you for being a loyal TaxAct user for 4 years! We're so glad the experience has been user-friendly and helpful for you. We really appreciate the feedback on page visibility for easier editing, and we'll make sure to pass that along to our team as a great suggestion for improving navigation. 😊

Thank you for your continued loyalty, Benjamin! It's wonderful to hear that the portal improvements and AI features have been making your experience smoother year after year. We appreciate your honest feedback on the fee structure and will take that into account as we work to make things even clearer going forward.

Thanks for the kind words, Martin! We're glad to hear your experience was a good one and appreciate you taking the time to share your feedback. 😊

Thanks for the kind words, John! We're glad the software felt easy to follow and made your tax filing experience a smooth one. We hope to earn that fifth star next time around! 😊

Merri, we're really sorry to hear about this experience. Believing your return was filed and then finding out it wasn't is genuinely stressful, and we understand why you're frustrated. The payment and filing steps are separate in TaxAct, and it sounds like the distinction between the two may not have been clear enough during your experience. That's genuinely important feedback, and we appreciate you sharing it.

That's awesome to hear, Eddie! 🎉 Three years strong and counting — we love that TaxAct has been your go-to for making tax season simpler and more affordable. Having a tax adviser review your return before submitting is such a smart move, and we're glad it gave you the confidence you needed. Here's to many more stress-free filing seasons ahead!

Thank you, John! We're so glad TaxAct has been a great fit for you, from the ease of use to the affordability. It means a lot to hear that you'd recommend us and plan to stick around. We look forward to being your go-to tax solution for years to come! 😊

Thank you, Karen! We're so glad the step-by-step guidance kept things clear and stress-free for you. That's exactly the experience we aim to deliver, and it means a lot to hear it hit the mark! 😊

Terry, we're sorry to hear about the confusion with the W-2 error message and the charge you experienced. Not knowing which field needed attention would definitely be frustrating, and we understand why an unexpected charge would add to that. If you experience any issues next year, please contact our Support team so we can walk through them with you in real time. We appreciate you taking the time to leave us this feedback.

Thank you, Maria Teresa! We love hearing that filing felt easy and manageable on your own. That's exactly what we aim for! 🎉

That's fantastic to hear, Mateo! Navigating a complex financial profile can feel overwhelming, so we're really glad TaxAct was able to make that process smoother for you. Thanks for sharing your experience!

Thank you, Sheila! We're so glad the process felt easy to follow from start to finish. That's exactly what we aim for! 😊

We're sorry to hear your returns have been rejected, and we understand how stressful that can be. IRS rejections can happen for a variety of reasons, and in some cases state identity verification requirements can add another layer of complexity. Our team would be glad to help look into what might be happening with your filings. Please reach out to us at [email protected] so we can take a closer look.

Thank you, Ken! We're so glad to hear you had a great experience with both the software and our customer service team. 😊 We appreciate you taking the time to share your feedback!

Hi Tyler, we understand how frustrating it can be to get further into the filing process before seeing the full cost, especially when you're hoping it might be free. For expat filers, certain forms and situations do require a higher-tier plan, and we recognize that can feel like a surprise if it wasn't clear upfront. We appreciate you sharing this feedback, as it helps us think about how to better communicate pricing and plan requirements earlier in the experience.

Thank you for sharing this, Cassandra! We're really glad TaxAct has been a helpful tool for navigating the complexities of filing from outside the US, and it's great to hear the prior year import and comparison features are making a difference for you. Your feedback about topic clarity for international filers and the US mobile phone input fields is genuinely valuable, and we'll make sure it gets to the right team. Making the experience more seamless for users abroad is something we want to keep improving on.

That's what we love to hear, Mark! Easy, quick, and fast is exactly what filing your taxes should be. Thanks for the great feedback and for choosing TaxAct! 🎉