TaxAct

That's what we love to hear, Calvin! Easy and done — tax season doesn't have to be stressful, and we're glad we could deliver that for you. 😊 Thanks for taking the time to share your experience!

Thanks for sharing your experience, Justin. We understand how the pricing structure can feel frustrating, especially when your situation involved a mix of income types across states. Feature and tier access is based on the overall return requirements, which can sometimes feel misaligned with how a customer views their specific situation. We appreciate the honest feedback as it helps us continue improving how we communicate our pricing and product tiers.

That kind of reaction makes our day, Soamnauth! 😄 We're so glad the experience felt smooth and easy from start to finish. Thank you for taking the time to share this, and we hope to see you again next tax season!

That's amazing to hear, Holly! Taxes can feel overwhelming, especially if it's not your thing, so we're really glad TaxAct made it feel simple and quick. Half an hour and done — that's exactly what we aim for! 🎉

That sounds like a really stressful situation, Jerry, and we completely understand why you'd be frustrated if you were left uncertain about whether your return was actually submitted. The payment and filing steps are separate in TaxAct, and it sounds like the distinction between the two may not have been clear enough during your experience. That's genuinely important feedback, and we appreciate you sharing it.

Thanks for the detailed feedback, Victoria! We're so glad the chat bot made most of your filing experience smooth and enjoyable. We're sorry to hear it fell short when navigating the foreign-earned income and Form 2555 process — that's clearly an area we can improve, and your experience helps us understand where the gaps are. If you run into similar issues next filing season, our support team is happy to help at https://www.taxact.com/support/request.

Thanks for the feedback, Gina! We're glad the experience was still worth 4 stars overall. We hear you on the Schedule C prompts, and we'll take that note to heart as we work to make things clearer for everyone.

Thank you, Rhett! We're so glad the process felt intuitive and easy to navigate. That's exactly the experience we aim to deliver every time. 😊

Glad to hear it was a smooth experience! Thanks for taking the time to share your feedback. 😊

Thank you, Michael! We're so glad the step-by-step guidance and error review made the process feel manageable and stress-free. That's exactly the experience we aim to deliver for every user, whether it's their first time or their fifteenth. 😊

That's great to hear, Allen! We're glad the process felt smooth and easy to follow. Thanks for choosing TaxAct this year! 😊

Thank you for the kind words about our expert help, gordenlam! We're glad we could be there when you needed a second set of eyes on your return. We also appreciate you flagging the missing 8582 form — that's genuinely useful feedback, and we'll make sure it gets to the right team. If you need any further assistance, feel free to reach out at https://www.taxact.com/support/request.

Thank you, Nicole! We're so glad the SmartFile assistant made the process smooth and your questions were answered quickly. It's great to know that filing free as an expat with a foreign address made a real difference for you, and we'll keep working to offer that accessibility. 🌍

Glad to hear it went well! Thanks for taking the time to share your experience and for choosing TaxAct. 😊

That's what we love to hear, Doug! So glad the process felt smooth and easy for you. Thanks for taking the time to share and for choosing TaxAct! 🎉

Thank you, Judi! It's great to hear that once you remembered to include your teacher's retirement, everything clicked into place and the program guided you through the right forms. We appreciate your loyalty and look forward to helping you again next tax season! 😊

Ryan, thank you for taking the time to share this in detail. The experience you've described, particularly around the New Hampshire business return and the lack of clear communication about what was and wasn't included in Full Service, is genuinely frustrating, and we understand why you feel let down after investing that much time and money. The support issues you encountered, including dropped calls, disappearing chats, and being redirected repeatedly, are not the experience we want anyone to have. Our team will review the specifics of your situation and reach out to you soon.

We hear you, Ryan. Pricing and add-on costs like Xpert Assist can feel like a lot, especially when you're just trying to get your taxes done. We appreciate you sharing this feedback, as it genuinely helps us understand how customers experience our product.

That's wonderful to hear, Letitia! We're so glad the step by step guidance made the process feel easy and stress free. Thanks for sharing your experience! 😊

Thank you so much, Lynette! A decade of trust means the world to us, and we're so glad TaxAct has been your go-to all these years. Here's to many more tax seasons together! 🎉