修复必要的事情需要时间……
需要时间来修理日常生活必需的东西（WiFi、毛巾架等）
关于 Blueground
数据更新- 网站
- www.theblueground.com
- 分类
- 旅游度假
- 所在地
- United States · New York
- 状态
- 待认证
- 近 12 个月
- 67 条评价
- 差评回复率
- 45%（15/33 条）
是 Blueground 的所有者？ 免费认领此主页，验证后即可回复客户评价。
Blueground靠谱吗？
Blueground（www.theblueground.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 67 条用户评价，属于旅游度假分类，口碑一般。评价两极分化：49% 给出 4 星及以上，同时 45% 打了 1 星；商家回复了 45% 的差评。数据最后更新于 2026-08-10。
用户怎么说
这是一次很棒的经历
从预订到入住本身，这都是一次很棒的体验。公寓漂亮、舒适、现代，地理位置优越，设施齐全。此外，如果出现任何问题，团队的沟通和支持是及时和友好的。
Blueground 回复2026-07-22
Hello Vanda, Thank you for taking the time to leave us your review. We truly appreciate your comments and are glad to know that you enjoyed your time with us. We can’t wait to host you again! Best Wishes, The Blueground Team
iblueground 失望
我对 Blueground Spain 的经历感到非常失望。 Blueground 结束运营后，我的押金首先被承诺 30 天。在截止日期过后，我被告知要等待更长时间。在邮件发送后，他们通知我，他们将在 2026 年 8 月 10 日之前提供具体更新，包括付款时间表和后续步骤。欠我的总金额约为 7,500 欧元。我衷心希望blueground信守承诺，支付合法欠款，不再拖延。在这个问题得到解决之前，我不能向任何人推荐blueground。 blueground.如果您正在读我的话，请付款..
Blueground 回复2026-07-29
Hello Zeynep, Thank you for your review. We understand your concerns regarding the outstanding payments during this transition. This has not been an easy process, and our teams are working to manage the situation as smoothly as possible. While we are not able to discuss account-specific details publicly, we will reach out to you directly with an update as soon as possible. Thank you for your patience. Best regards, The Blueground Team
方便的
方便、轻松的入住过程、反应灵敏的团队、优秀的房产！
Blueground 回复2026-07-21
Hello Craig, Thank you for taking the time to leave us your review. We truly appreciate your comments and are glad to know that you enjoyed your time with us. We can’t wait to host you again! Best Wishes, The Blueground Team
干净的
干净、舒适、友好的居住场所。
Blueground 回复2026-07-20
Hello Arkadii, We appreciate your kind words. All of us here at Blueground, thank you! We're looking forward to accommodating you again in the future! Best Wishes, The Blueground Team
很棒的经历
地理位置优越，在贝尔维尤度过了一周，感觉就像当地人一样。会推荐给大家。
Blueground 回复2026-07-20
Hello Todd, We appreciate your kind words. All of us here at Blueground thank you! We work hard to offer exceptional customer service and love hearing that our high hospitality standards were apparent during your stay. We look forward to having you as a valued guest again in the future! Best Wishes, The Blueground Team
令人惊叹的体验
Blueground 回复2026-07-20
Thank you for your review Ioannis!
我们住得很愉快
我们在蓝地设施住得很愉快。它位于一个非常方便的位置，服务也很好。
Blueground 回复2026-07-17
Hello Shepherd, We appreciate your kind words. All of us here at Blueground, thank you! We're looking forward to accommodating you again in the future! Best Wishes, The Blueground Team
Blueground 体验不佳
Blueground 提前两个月终止了我的租约，因为他们在我预付了这几个月的费用后离开了西班牙市场，并一再向我保证，他们将在搬出后 30 天内退还预付的月份费用以及押金。已经过去 30 天了，他们拒绝提供退款或任何其他信息，只说他们将在 8 月 10 日提供更多信息。他们欠我大约 5,000 欧元，他们在自己的门户网站上承认了这一点，但拒绝提供任何有关是否或何时退款的信息。如果您正在考虑从美国或任何其他国家的 Blueground 租赁 - 请重新考虑！
Blueground 回复2026-07-20
Hello Emily, We understand the concern around outstanding payments during this transition. As we are not able to discuss account-specific details publicly, we will reach out directly with an update. Please note that we are winding down our operations in Spain, including Madrid, and this was not a decision we took lightly. We understand the impact this transition has had and are working to support affected residents through this process. Best regards, The Blueground Team
很棒的经历
很棒的体验，一切都处理得很专业。
Blueground 回复2026-07-17
Thank you for your review Giacomo
精装修公寓
公寓设施齐全，配备一切所需，让您享受无缝、舒适和温馨的住宿体验
Blueground 回复2026-07-17
Hello Miguel, We appreciate your kind words. All of us here at Blueground, thank you! We're looking forward to accommodating you again in the future! Best Wishes, The Blueground Team
没有比这更好的体验了。
公寓非常干净，与图片所示一模一样。 每当出现“问题”（冰箱坏了和几个烟雾探测器电池）时，Blueground 都会确保问题得到及时、正确的处理。 毫无疑问，我肯定会再次和他们住在一起。
Blueground 回复2026-07-17
Hello Allan, Thank you for taking the time to leave us your review. We truly appreciate your comments and are glad to know that you enjoyed your time with us. We can’t wait to host you again! Best Wishes, The Blueground Team
过程轻松又愉快
Blueground 回复2026-07-16
Thank you for your review Mathew!
拿回我的押金
在我住宿期间，发生了混乱，一名 Blueground 员工进入我的公寓，以为我的住宿已经结束，但实际上那是南楼，而不是我的（北楼）。 另一个正在进行中的问题是拿回我的押金。我的住宿于 5 月 31 日结束，目前我还没有看到我的押金返还。我不断向支持人员发送电子邮件寻求答案，客户支持人员提供了一份文件，表明他们已经处理了该问题，但登录 Blueground 网站，显示还没有。 Blueground 似乎不想处理退款，并试图将这笔钱据为己有。 我不应该为了拿回押金而奋斗。评级本来是 4 星，但处理这个问题让我不想再和他们呆在一起了。 编辑 2026 年 7 月 26 日：我向支持人员发送了电子邮件，他们能够快速处理我的退款。对于其他在收回押金方面遇到问题的人，我建议您留下评论并联系他们回复的电子邮件。
Blueground 回复2026-07-16
Hello Brandon, Thank you for your review, and we apologize for the inconvenience caused by the delay in returning your deposit. We understand your frustration and appreciate your feedback. We are continuously working to improve our processes and prevent similar situations from happening in the future. That said, we believe the review does not fully reflect the overall experience you had with Blueground, especially considering that after your follow-up, the refund was processed and completed. Thank you again for sharing your feedback, as it helps us identify areas where we can improve. Best regards, The Blueground Team
我有一次非常令人失望的经历……
我在葡萄牙的 Blueground 经历了一次非常令人失望的经历。 在完成所有搬出要求后，我于 5 月 30 日搬出公寓。离开之前，我被明确告知我将收到 100% 的保证金。 尽管如此，我仍然没有收到退款。 在多次联系客户支持后，我最终被告知 Blueground 正在结束其在伊比利亚的业务，目前无法处理未付款项或提供任何确认的付款日期。我被告知受影响的客户将在 2026 年 8 月 10 日之前收到另一次更新，而不是退款。 这意味着即使公寓状况或退款金额没有争议，欠款的客户仍将无限期等待。
Blueground 回复2026-07-16
Hello Jakub, Thank you for your review, and we're sorry for the inconvenience you've experienced. We understand the concern around outstanding payments during this transition. While we're not able to go into account-specific details publicly, we will reach out directly with an update. As communicated, we are currently winding down our operations in Lisbon. This was not a decision we wanted to make, and we understand the disruption it has caused. We appreciate your patience while we work through this transition. Feel free to contact us directly if you have any further questions. Best regards, The Blueground Team
未付租金
作为租给 Blueground 的巴黎公寓的业主，自 2025 年 8 月以来，我面临着系统性的、反复的房租延迟付款问题。 更糟糕的是，在 2026 年 7 月终止租约后，该公司故意拒绝支付最终未付租金和按比例分配的费用（5000 欧元）。 尽管提出了正式要求，他们仍未能使自己的处境正常化。我强烈建议其他房东避免与这家公司开展业务。
Blueground 回复2026-07-29
Hello Joe, Thank you for your review. We understand your concerns regarding the situation during this transition and apologize for the frustration this has caused. While we are not able to discuss account-specific details publicly, we will reach out to you directly with an update as soon as possible. Thank you for your patience. Best regards, The Blueground Team
Blueground 公开回应，然后又无视我
eground 于 7 月 6 日公开回复了我的评论，要求我通过电子邮件与他们联系。我确实这样做了，并提供了所有要求的详细信息。从那以后，他们又消失了——没有回复，没有更新，也没有退款。现在已经过去一周多了。 更令人沮丧的是，他们似乎有时间回应积极的评论，而有严重未解决问题的客户却被忽视。 由于 Blueground 的行为，我被迫搬出带着婴儿的住所，并且不得不花费超过 3,000 欧元的搬迁费、酒店住宿费和新预订费。我向他们解释了这一点，但他们仍然选择不回应。 如果您正在考虑通过 Blueground 租房，请注意，如果出现问题，获得回复或解决方案可能会非常困难。我的经历非常令人失望，我不能推荐他们的服务
Blueground 回复2026-07-22
Hello Anna, Thank you for your review, and we are sorry for the frustration caused. The decision to wind down operations in Istanbul was not a light one. As we have already informed our guests, we are currently working through this transition and will get back to them soon with an update. If you did not receive this email, you should check your spam. We understand the concern around outstanding payments during this transition. While we are not able to go into account-specific details publicly, we will reach out directly with an update. Best regards, The Blueground Team
善于沟通的员工
善于沟通的工作人员。 在每一期中，从寻找房屋开始，到入住，以及之后。支持
Blueground 回复2026-07-14
Hello Levent, Thank you for taking the time to leave us your review. We truly appreciate your comments and are glad to know that you enjoyed your time with us. We can’t wait to host you again! Best Wishes, The Blueground Team
不要相信蓝地
不要相信他们，他们会拿走你的钱并且不会退还你的押金。 起初，它看起来不错。我们在伊斯坦布尔租了一个地方，位置很好。尽管价格对我们来说很高，但我们信任该公司，因为土耳其充满了诈骗和与住房相关的欺诈。我们以为通过 Blueground 这样的知名公司租房对我们来说是安全的，但我们错了。我们的合约期满后，公司一直没有退还我们的$2,000押金。👎🏻👎🏻👎🏻👎🏻👎🏻
Blueground 回复2026-07-21
Hello Nadin, Thank you for your review, and we are sorry for the frustration and concern caused by this situation. We understand the concern around outstanding payments during this transition. The decision to wind down operations in Istanbul was not a light one, and we understand the impact this process has had on our customers. While we are not able to go into account-specific details publicly, we will reach out directly with an update regarding your case. Thank you for your understanding. Best regards, The Blueground Team
Blueground 不会退还西班牙的押金或预付租金
我在一家大型国际媒体公司工作，并在西班牙各地的 Blueground 租用了两年多的时间。我选择他们是因为他们的地理位置和简约、实用的内饰，以及他们所提供的服务。一路上也遇到了一些问题，比如需要几天的时间来解决紧急情况，响应时间缓慢，但没有什么是我对任何机构都没有期望的。 然后他们关闭了西班牙业务，他们的处理方式是不可接受的。 根据西班牙的 Ley de Arrendamientos Urbanos (Ley 29/1994) 第 36.4 条，一旦钥匙归还，押金就必须退还，一个月后仍未支付的余额将产生有利于租户的法定利息。法院一贯将此视为一个月的最后期限，利息自动计算，甚至无需租户提出要求。另外，为 Blueground 本身终止的租约提前支付的租金只是无故持有的资金，根据一般民法（Código Civil 第 1101 和 1108 条）应偿还，并从到期之日起产生利息。 我现在已经过了那个月了。 Blueground 唯一的答案是他们“直到 8 月 10 日才会有进一步的更新”，到那时我们已经过去两个月了。他们欠我超过 7,000 欧元。我不是唯一一个这样的人，除了阻止大量租户注销他们所欠的钱之外，很难将其解读为其他任何事情。 当我告诉他们我将采取法律行动时，得到的答复是我“有权采取[我]认为适当的任何行动方针。” 对于一家自称为全球领先租赁平台的公司来说，这是一次严重的失败。我以前从未写过这样的评论，但我别无选择。无论您身在美国、英国还是欧盟其他地方，我强烈建议您远离 Blueground。
Blueground 回复2026-07-21
Hello Hannes, Thank you for sharing your feedback. We are sorry for the frustration and concern this situation has caused. We understand the concern around outstanding payments during this transition. The decision to wind down operations in a market is never a light one, and we understand the impact this process can have on our customers. Our teams have been working through the transition, and we are optimistic that we will have further updates soon. While we are not able to go into account-specific details publicly, we will reach out directly with an update regarding your case. Thank you for your patience and understanding. Best regards, The Blueground Team