Blueground (www.theblueground.com) has a 3.0 out of 5 rating on OK.one, based on 67 user reviews collected here. It is listed under Travel & Vacation and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 45% give 1 star; The business has replied to 45% of negative reviews. Last updated 2026-08-10.
The Blueground team was awesome with communication and in handling maintenance and other issues. They were reliable, kind, and polite when responding to our concerns, which made our stay memorable.
Hello Jeyanthi, Thank you for taking the time to leave us your review. We truly appreciate your comments and are glad to know that you enjoyed your time with us. We can’t wait to host you again! Best Wishes, The Blueground Team
Blueground cannot be trusted. I had a long-term stay with Blueground in Barcelona. The company decided to close its operations in Spain earlier this year and terminated our rental agreement without any discussion, forcing me to make new arrangements with the flat’s owner that entailed a great deal of unexpected costs. Having already broken our contract, Blueground did not return my deposit, despite a legal agreement to do so within 30 days. They have now asked me to sign another agreement, stating that they plan to return the deposit in instalments, with the final payment scheduled for 2028. Unsigned emails from the "Blueground Team" say there are no other options and refuse to explain legally how they can simply keep my deposit otherwise. This is illegal, extortionate, and unacceptable. According to the r/Blueground reddit, it appears this is also happening in other markets, including Paris, Istanbul, and Dubai. As they have already proven untrustworthy, I intend to pursue legal action immediately rather than sign another contract.
The description said that it was part of a building that was a few steps away from the nine elms underground station. Turns out you have to enter through the building take an elevator to the fourth floor walk for 5 minutes in an outside courtyard and then enter into another building where your apartment would be. Also, they tried to claim that an appliance was faulty even though I have not used that appliance during my time in the apartment - response team takes ages to respond and when they do, they dont even give you a straight answer. I would avoid.
The apartment is great. I only have a problem with the dirty grout in the bathroom and kitchen. Also the rug needs a cleaning or a replacement.
Thank you for your review Ellen!
Nothing to say except they do a great job.
Hello Christophe, We appreciate your kind words. All of us here at Blueground, thank you! We're looking forward to accommodating you again in the future! Best Wishes, The Blueground Team
Everything you need is provided and the apartment is exceptionally clean.
Hello Lee, We appreciate your kind words. All of us here at Blueground thank you! We work hard to offer exceptional customer service and love hearing that our high hospitality standards were apparent during your stay. We look forward to having you as a valued guest again in the future! Best Wishes, The Blueground Team
We had a long-term stay with Blueground in Lisbon. The company decided to shut down its operations in Portugal and terminated our rental agreement early because of its own business decision. We had to find a new apartment on short notice and deal with all the costs and stress that came with an unexpected move. After we moved out, Blueground did not return our deposit. Instead, we waited for months without receiving our money. They have now informed us that they plan to return the deposit in instalments, with the final payment scheduled for 2028. It is extremely disappointing that customers are expected to bear the financial consequences of Blueground's business decisions. If you book with Blueground, be aware that if something goes wrong, getting your own money back may take years. Based on our experience, I cannot recommend this company.
My issue is still unresolved; my security deposit is still unpaid three months after my contract ended. MAD-3261 Blueground continues to send me marketing emails almost every day, encouraging me to book new apartments, while they still have NOT returned my security deposit. I find it astonishing that a company can keep aggressively promoting its services while failing to honor one of its most basic contractual obligations: returning customers’ money. How can anyone trust a company that prioritizes acquiring new customers while existing customers are still waiting for funds that legally belong to them? This is not just about my case. There are numerous reports from both tenants and landlords describing delayed or unpaid funds. Instead of investing in marketing campaigns, Blueground should focus on resolving the financial obligations it already owes. I would never recommend Blueground to anyone.
They canceled my lease and haven’t refunded my security deposit and unused prepaid rent. They owe me more than 9000 usd. Don’t use them
⭐ UPDATE (August 3, 2026): Over the past month, I have reposted this review over ten times to counter serial bad-faith flagging and platform systemic black holes. Even after Senior Specialist explicitly confirmed under Case #03140984 that my profile and review were fully compliant, this post was taken offline again under the pretext of a "technical glitch." Despite Trustpilot previously auditing and verifying my lease documents for Unit ID119 under Case #02975726 and Case #03030183, Blueground continues to exploit automated 72-hour requests to force temporary removals. However, I will never tire of keeping this factual record alive. For every single day this review remains online, hundreds of prospective renters learn the truth. ⭐Why does this review face relentless flagging instead of a direct response? Perhaps because it highlights objective facts: a minimum statutory capital of 20,000 CHF in Switzerland, cross-border cash-pooling to Dubai outlined in official gazette articles, and two utility disconnections in two months. Here is the fully compliant narrative of my verified experience: This is not merely a complaint about a Wi-Fi blackout. It is a genuine chronicle of a verified customer’s deepening financial anxiety, and a clear warning to the entire Swiss rental community. As a verified Swiss customer residing at Unit ID119, my distress began on April 29, 2026, when our Wi-Fi was disconnected due to unpaid bills. Upon conducting an inquiry in person at a physical store of the primary Swiss telecom operator, I discovered with regret that Blueground’s telecom invoices had been in severe arrears since January 2024, with the account still surprisingly registered under a former Swiss General Manager who left the company in November 2024. On June 26, the exact same billing-related disconnection occurred again. Worse, when customer support instructed me to connect to the Wi-Fi of Unit ID97 (three floors below), I discovered that the neighbor in ID97 was facing the exact same utility blackout due to Blueground’s unpaid corporate bills. These recurring operational anomalies prompted me to proactively look into official public registries out of a fundamental concern for the safety of my substantial security deposit: Corporate Structure: According to official Swiss corporate databases, Blueground’s registered address in Zurich is a shared co-working space, and its statutory capital is maintained at the absolute legal minimum of 20,000 CHF. Financial Management: The official Swiss Commercial Gazette (SOGC) indicates that as of 2023, corporate signing authority was transferred to Dubai, with the terms explicitly noting a cross-border "cash-pooling" framework. Listing Anomalies: While executive professional profiles boast of managing over 250 properties and generating 10 million in revenue, when I posted my first review on July 6, major local Swiss property portals displayed approximately 140 available Blueground properties in Switzerland. However, as of July 13, that public listing count noticeably plummeted to just 96 properties. Witnessing a premium brand operate with minimum local capital while its active local listings shrink drastically naturally instills a profound sense of financial vulnerability and insecurity in any international elite tenant. Following my initial public feedback on July 6, Blueground swiftly returned my security deposit and paid a 200 CHF network compensation on July 8. However, this sudden, accelerated refund did not bring me peace of mind; instead, it only deepened my safety concerns. Seeking standard legal and compliance safeguards, I informed Blueground that I would report the matter to regulatory authorities to check whether they had established a legally mandated joint tenant escrow account under Swiss Tenancy Law. Yet, the response I received from the CX manager within 12 hours was simply: "Please feel free to proceed as you see fit." As an international resident, navigating such a detached and indifferent corporate stance while watching local operational metrics continuously decline fills me with immense fear and anxiety. I share this narrative with the utmost respect, not to speculate on the future of this enterprise, but to gently remind all future expatriates and Swiss renters: please exercise meticulous diligence and prioritize your financial safety.
Landlords, RUN AWAY !! Blueground is a NIGHTMARE for landlords. I own a flat in Paris (ref PAR-67) and 6 months ago Blueground told me they will not renew their lease contract as they changed their strategy. No problem. We agreed that the keys will be given back to me on the 3rd of August. And then, the nightmare began: In June, they stopped paying the rent and bills. I received an automatic email telling me that they stop paying the owners 2 months before the end if the contracts, (common practice for them) and we landlords can keep their furniture as a compensation. That is a NO. I replied to them and they told me that it was not a proposition but it was a decision, so I have nothing to say. Today I was supposed to meet them at the flat to have my keys back. The past 2 weeks, I chased them to organise this, but no one was able to give me an appointment. I called them 4 times today, no one picked up the phone. So today, I keep paying my taxes, bills and banking loan for a flat I can’t even have back because Blueground are thieves. Blueground, GIVE ME MY FLAT BACK !!!!!!!
AVOID. We rented an apartment via Blueground in Lisbon, but they suddenly exited the Portuguese market and have not refunded what they owe us (over 10,000 euros!!) in accordance with our agreement. They are now asking to pay us back in TWO YEARS time. Not to be trusted.
the apartment is very clean and comfortable. Easy to access and nearby from very good places
Hello Mauricio, We appreciate your kind words. All of us here at Blueground, thank you! We're looking forward to accommodating you again in the future! Best Wishes, The Blueground Team
I rented this apartment for six weeks for my daughter while she was doing her internship in Upper Manhattan, and it was truly a wonderful experience. Antonio, our building manager, was fantastic from start to finish. He was upfront about everything — including the fact that there was no elevator. I really appreciated that honesty because not everyone discloses things like that, and it makes such a difference when you’re planning a stay. The apartment itself was exactly as advertised: beautiful, clean, comfortable, and stocked with all the right amenities. The bathroom was unusually large, which was perfect for a young woman getting ready every day. We had one very small issue during the stay, and within an hour a maintenance person was at the door and had it fixed immediately. Antonio was always available by text, quick to respond, and genuinely helpful with anything we needed. I would absolutely recommend renting through this company. They were reliable, communicative, and made the whole experience easy. If I ever need a place in the area again, I’ll definitely be reaching out to them.
Hello Tammy, We appreciate your kind words. All of us here at Blueground thank you! We work hard to offer exceptional customer service and love hearing that our high hospitality standards were apparent during your stay. We look forward to having you as a valued guest again in the future! Best Wishes, The Blueground Team
Quickly, efficiently, and professionally.
Thank you for your review Kliencie!
Great communication great stays , although had some issues (normal for a stay of almost 3 months) but all resolved very professionally
Hello Ziad, Thank you for taking the time to leave us your review. We truly appreciate your comments and are glad to know that you enjoyed your time with us. We can’t wait to host you again! Best Wishes, The Blueground Team
The place was Amazing !! Te location the service
Hello Virginia, We appreciate your kind words. All of us here at Blueground, thank you! We're looking forward to accommodating you again in the future! Best Wishes, The Blueground Team
We rented a furnished Blueground apartment for approximately ten months, and our experience has been excellent from the beginning. The booking and check-in process was straightforward, well organized, and allowed us to settle into the apartment without any complications. Before moving in, we contacted the team with questions about blackout blinds. They were transparent about what was included in the apartment, explained the available options, and were very helpful while we considered the best solution. After arriving, we discovered that the mattress was heavily worn and sagging in several areas, making it very difficult to sleep. We contacted Blueground and provided photos and a video demonstrating the issue. Their customer experience team listened to our concerns, assessed the situation, and quickly approved and scheduled a replacement mattress. Mary Fuerte and the rest of the team have been friendly, responsive, and professional throughout the entire process. What impressed us most was not simply that they responded, but that they took the problem seriously and provided a real solution, especially important because we’ll be staying in the apartment for almost a year. No rental experience is guaranteed to be completely free of issues, but what matters is how those issues are handled. Blueground’s service has been excellent, and we feel well supported in our new home. Five stars
Hello Fer, Thank you for taking the time to leave us your review. We truly appreciate your comments and are glad to know that you enjoyed your time with us. We can’t wait to host you again! Best Wishes, The Blueground Team
Great as usual. The checkin process was simple and communication with the team was swift.
Hello Halima, We appreciate your kind words. All of us here at Blueground, thank you! We're looking forward to accommodating you again in the future! Best Wishes, The Blueground Team
Unfortunately my experience with Blueground has been exhausting and terrible. I moved into a filthy flat, their team fails to communicate, they did not repair or tend to any of the documented issues during my stay and they a month plus after moving out I am chasing them with not response for my security deposit. This place is a joke!
67 reviews matching