Blueground

It takes time to fix things necessary…

It takes time to fix things necessary for daily living (WiFi, towel rack etc)

It was a great experience

It was a great experience, from the booking to the stay itself. The apartments are nice, cozy, and modern, with a great location and all the amenities needed. Also, the communication and support from the team in case any questions arose was prompt and friendly.

iblueground disappointment

i am extremely disappointed with my experience with blueground spain. after blueground ended its operations, my deposit was first promised wi 30 days.after that deadline passed, i was told to wait longer.and after mails, they informed me that they would provide a concrete update by aug 10 2026,including the payment timeline and next steps.the total amount due to me around 7.500 euro. ı sencerely hope blueground honors its commitment and pays what is legally owed without any further delays. until this isssue is resolved, i can not recommend blueground to anyone. blueground .is you are reading me, please kindly make the payment..

Convenient

Convenient, easy move-in process, responsive team, excellent property!

Clean

Clean, comfortable, and friendly place to live.

Great Experience

Great location, felt like locals of Bellevue for a week. Would recommend to everyone.

Amazing experience

We had a very good stay

We had a very good stay at the blueground facilities. It is located at a very convenient location and over service is good.

Poor Experience with Blueground

Blueground terminated my lease 2 months early due to them leaving the Spanish market after I pre-paid for those months, and repeatedly assured me that they would refund the pre-paid months along with the security deposit within 30 days of move out. It has past 30 days and they refuse to give the refund or any other information, only saying that they will give more information on August 10. They owe me around 5,000 euros, which they recognize in their own portal but are refusing to give any information about if or when they will refund. If you are thinking of renting from Blueground in the US or any other country - please reconsider!!!

Great experience

Great experience, everything was handled professionally.

Great Furnished apartment

Great Furnished apartment - had everything needed for a seamless, comfortable and homy stay

Could not have had a better experience.

The apartment was extremely clean and exactly as it showed in the pictures. Whenever there was an “issue” (broken refrigerator and a couple of smoke detector batteries) Blueground made sure it was handled promptly and correctly. I would definitely stay with them again without question.

The process was easy and enjoyable

Getting my deposit back

During my stay, there was a mix up and a Blueground employee entered my apartment thinking my stay had ended but it was in fact the south building and not mine(north building). Another issue that is ongoing is getting my deposit back. My stay ended May 31 and I haven’t seen my deposit return as of yet. I keep emailing support for answers and customer support provided a document stated they have processed it, but logging into the Blueground website, it shows it hasn’t. It seems like Blueground doesn’t want to process the refund and is trying to keep the money for themselves. I shouldn’t have to be fighting to get my deposit back. The rating would have been 4 stars but dealing with this makes me not want to stay with them again. Edit 7/26/2026: I emailed support and they were able to process my refund quickly. For anyone else that is having issues getting their deposit back, I suggest you leave a review and contact the email that they respond with.

I had a very disappointing experience…

I had a very disappointing experience with Blueground in Portugal. I moved out of my apartment on 30th May after completing all move-out requirements. Before leaving, I was explicitly informed that I would receive 100% of my security deposit back. Despite this, I still have not received my refund. After repeatedly contacting customer support, I was eventually told that Blueground is winding down its operations in Iberia and is currently unable to process outstanding payments or provide any confirmed payment date. Instead of a refund, I was informed that affected customers would receive another update by 10 August 2026. This means that customers who are owed money are left waiting indefinitely, even though there is no dispute regarding the condition of the apartment or the amount to be refunded.

Unpaid rent

As an owner of a Parisian apartment rented to Blueground, I have faced systematic and repeated payment delays on my rent since August 2025. To make matters worse, upon ending their lease in July 2026, the company deliberately refused to pay their final outstanding rent and prorated charges (5000€). Despite formal demands, they have failed to regularize their situation. I highly recommend that other landlords avoid doing business with this company.

Blueground Responded Publicly, Then Ignored Me Again

eground replied publicly to my review on July 6, asking me to contact them by email. I did exactly that and provided all the requested details. Since then, they have disappeared again—no response, no update, and no refund. It has now been well over a week. What’s even more frustrating is that they seem to have time to respond to positive reviews, while customers with serious unresolved issues are ignored. Because of Blueground’s actions, I was forced out of my accommodation with my infant and had to spend over €3,000 on relocation costs, hotel stays, and new booking fees. I explained this to them, yet they still chose not to respond. If you’re considering renting with Blueground, be aware that if something goes wrong, getting a response or resolution can be extremely difficult. My experience has been incredibly disappointing, and I cannot recommend their service

Communicative staff members

Communicative staff members. In every issue, starting from searching homes, and checking in, and after. Supportive

Don't trust Blueground

Don't trust them, they will take your money and won't return your deposit. At first, it looked good. We rented a place in Istanbul, in a good area. Even though the price was high for us, we trusted the company, as Turkey is full of scams and housing-related fraud. We thought renting through a well-known company like Blueground would be safe for us, but we were mistaken. After our contract expired, the company never returned our $2,000 deposit.👎🏻👎🏻👎🏻👎🏻👎🏻

Blueground is not returning deposits or advance rent in Spain

I work at a large international media company and rented with Blueground for over two years across Spain. I chose them for the locations and the minimalist, functional interiors, and on that they delivered. There were problems along the way, such as taking days to fix an emergency, slow response times, but nothing I wouldn't expect from any agency. Then they shut down their Spanish operation, and the way they have handled it is unacceptable. Under Article 36.4 of Spain's Ley de Arrendamientos Urbanos (Ley 29/1994), the deposit must be returned once the keys are handed back, and any balance still unpaid one month later accrues statutory interest in the tenant's favour. The courts consistently read this as a one-month deadline, and interest runs automatically, without the tenant even having to demand it. Separately, rent paid in advance for a tenancy Blueground itself terminated is simply money held without cause, repayable under general civil law (Arts. 1101 and 1108 of the Código Civil), with interest from the moment it falls due. I am now well past that month. Blueground's only answer is that they have "no further update until the 10th of August" by which point we would be past two months. They owe me over €7,000. I am not the only one, and it is hard to read this as anything other than stalling a large number of tenants into writing off what they are owed. When I told them I would take legal action, the reply was that I "have the right to pursue any course of action [I] consider appropriate." For a company that sells itself as a leading global rental platform, that is a serious failure. I have never written a review like this before, but I was left no choice. Wherever you are in the US, UK, or elsewhere in the EU, my strong advice is to stay well away from Blueground.