Thanks so much for giving Thistle a try and for taking the time to leave us a review, Alicia! We're really glad to hear we've been able to make busy work weeks a little easier.
If you ever have any questions or need anything along the way, we're always happy to help at Thistle.co/contact. Thanks again for giving us a chance. We look forward to sharing many more fresh, healthy meals with both of you!
Hillary, we're so sorry to hear about your experience. We completely understand how disappointing and frustrating it is when the meals you were counting on don't arrive.
We took your concerns seriously, addressed this directly with our delivery partner for further investigation and made things right by issuing a full credit for the missed delivery. While we know that doesn't replace the meals you were expecting that week, we'll work to provide the reliable experience you expect from us moving forward. Thank you again for sharing your honest feedback.
Thank you for sharing your experience. We're so sorry for everything you've been through. We can completely understand how upsetting it would be to be charged for an order you weren't expecting, not receive your meals, and then have such a difficult time getting the help you needed. That's incredibly frustrating, and it's not the experience we want anyone to have.
We're also sorry that it felt like no one was there to help. While we do offer phone support, it's clear we fell short in making sure you got the assistance you needed.
If you haven't already connected with us, we'd really appreciate the opportunity to make this right. Please reach out to us at thistle.co/contact or give us a call at 833-837-5662. Our team can review your account, help restore access if needed, investigate the charge, and work with you toward a resolution.
Thank you again for bringing this to our attention. We truly appreciate your feedback, and we're sorry we let you down.
I'm sorry to hear that some of the meals weren't to your liking or taste, Bonita. We always appreciate and encourage customer feedback on our meals. You can rate and provide feedback for our meals on your Feedback page. Our culinary team assesses these ratings to help determine if they should continue to keep the meal in rotation on the menu. Thank you again for your honest feedback. It helps us improve!
Thanks for sharing your honest feedback, Alyse. We are sorry to hear of your recent experience and are more than happy to pass this along to our team regarding the repetitive meals for careful consideration. Currently, we rotate our menu weekly and seasonally to avoid burnout and keep things new. We truly appreciate the time taken to give us an honest review. If you have any other questions or any unaddressed concerns, please feel free to reach out to us at Thistle.co/contact.
Thistle is meant to be simple, convenient, and enjoyable, we apologize we didn't hold up to this standard, Danya. Please know that your feedback is being reviewed by the appropriate teams. We've already issued a refund and worked with our delivery team. If you have any unaddressed concerns, please reach out to Thistle.co/contact and one of our support specialists will take care of you. We truly appreciate you letting us know of your experience and hope we can turn this around. Thank you again for the time taken in providing your honest feedback.
We are so sorry to hear about your recent delivery experience, Michelle. We wanted to let you know we have reached out directly with a refund. Thanks again for the time taken in providing your honest feedback. Our menu does rotate each week and each season to keep things new and fresh. We apologize if the experience felt repetitive. Our vegan meals consist of protein-rich superfoods and complete protein sources (which have all nine essential amino acids our bodies can’t produce on their own) like tofu, pea protein, quinoa, buckwheat, chia, & hemp seed, as well as legumes, nuts, and plenty of leafy greens to make sure you’re getting everything you need and then some. We appreciate your honest feedback and hope you'll give us the chance to turn your experience around in the future, Michelle
Thank you for sharing your experience, Jeanine. Thistle is meant to be simple, convenient, and enjoyable. We truly apologize we didn't hold up to this standard. Please know that your feedback is valuable and is being reviewed carefully by our appropriate teams. We've already issued a refund and worked with our delivery team. We are sorry to hear the experience felt repetitive. We rotate our menu items each week and have new meals each season to avoid repetition. We’re more than happy to pass this feedback along to our culinary team for careful consideration. We truly appreciate the time taken in giving us an honest review and hope you'll give us the chance in the future to turn your experience around.
Thank you for bringing this to our attention. Thistle is meant to be simple, convenient, and enjoyable, we apologize that we didn't hold up to this standard. Please know that your feedback is being reviewed by the appropriate teams. If you have any unaddressed concerns, please reach out to Thistle.co/contact and one of our support specialists will take care of you. We truly appreciate you letting us know of your experience, and hope we can turn this around. Thank you again for the time taken in providing your honest feedback. It helps us improve!
Thistle is meant to be simple, convenient, and enjoyable, we apologize we didn't hold up to this standard, Samuel. Please know that your feedback is being reviewed by the appropriate teams. If you have any unaddressed concerns, please reach out to Thistle.co/contact and one of our in-house live support specialists will take care of you. We truly appreciate you letting us know of your experience and hope we can turn this around. Thank you again for the time taken in providing your honest feedback.
Thank you for bringing this to our attention, Kelly. We are so sorry to hear about your recent delivery experience. Thistle is meant to be simple and convenient and we are saddened to hear we did not meet the mark. Please reach out to us at thistle.co/contact so we can help make things right. We look forward to turning your experience around and appreciate your honest feedback shared here. It helps us improve!
