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车辆与交通

Tomtop

商家已认领

950 条评价

3.0950 条评价
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关于 Tomtop

数据更新
网站
www.tomtop.com
分类
车辆与交通
所在地
中国
状态
待认证
近 12 个月
2 条评价
差评回复率
75%(282/374 条)
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商家自述

China electronics wholesale center: professional manufacturer and wholesaler of vedio games & accessories, apple mp3/mp4 players, cell phones, wedding dresses, security products, electronic gadgets, PC accessories and more.

以上内容由商家自行提供,未经平台核实。

Tomtop靠谱吗?

Tomtop(www.tomtop.com)在 OK.one 的综合评分为 3.0 分(满分 5 分),基于本站收录的 950 条用户评价,属于车辆与交通分类,口碑一般。20% 的评价为 1 星,差评比例偏高;商家回复了 75% 的差评;近 12 个月新增 2 条。数据最后更新于 2026-10-24。

用户怎么说

do not respect warranty terms / customer support useless

UPDATE 30OCT2023: after TomTop comment i sent another e-mail to their support and already more than 10 days passed no reply received. I bought a mobile phone Hotwav Cyber 7 with one year warranty. After around nine months it stopped working. Wrote complaint to customer support but their feedback was very slow and the only thing they advised is that i have been using phone for quite long time and it is like normal to break also suggested to repair it myself at local repair shop. I have requested several times to provide me with solution but they now are not replying at all.

Tomtop 回复2023-10-17

Dear customer , We understand that you have experienced some inconvenience and we sincerely apologize for that. In order to assist you better, we kindly request you to provide us with your order number or email address. This will enable us to check the details of your order and provide you with a solution as soon as possible. We recommend that you contact our customer service team at [email protected] for assistance. Once we have confirmed the problem, we will work towards providing you with a satisfactory solution. We appreciate your patience and cooperation in this matter and look forward to hearing from you soon. Best regards, Tomtop.com

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