China electronics wholesale center: professional manufacturer and wholesaler of vedio games & accessories, apple mp3/mp4 players, cell phones, wedding dresses, security products, electronic gadgets, PC accessories and more.
Im like make a lot of wholesale orders, after that i got a lot of defected products like RC fishing boats, cars and laser levels. Spend more than 10k USD They are completely defective made video pictures and say whats wrong. And they avoiding to fix that or give refund, they just offering funny refund amount like 20% of price. And like trying to waste the time. Thats totally awfull. I will never again buy from TOMTOP. AVOID THOSE SCAMMERS WHO ONLY SEE CUSTOMER MONEY BUT NO WARRANTY AND NO SUPPORT
Tomtop 回复2023-11-15
Dear customer ,
We are sorry to hear that you were not satisfied with your shopping experience in our store. We value every customer's feedback and we will do our best to address your concerns and provide a satisfactory solution.
We understand your dissatisfaction with our after-sales service and we will contact you as soon as possible to resolve your issue. We will carefully review our after-sales service process to ensure that our customers receive the best service possible.
If you could provide us with your order number and contact our customer service, we will process your request as soon as possible. Thank you again for your feedback. We will strive to improve our service and provide you with a better shopping experience.
Best regards,
Tomtop.com
Ordered tablet from TOMTOP.
Received cheap fake. Andorid OS is hacked to report unreal hardware info.
Advertised parameters:
CPU: MTK6797 10*Cortex-A53
Memory: 8GB+256GB
Camera: Front 8M; Rear 16M
System: Android 13
Screen: 10.1 inch 1960*1080 Resolution
GPU: GPU ARM Mali-T860 MP2 700MHz
Real specs of the tablet:
OS: Android 8.1
Processor: MT6755, Helio P10, 8 cores
RAM: 3GB
Storage - didn´t test yet
Display: 1280x800
Battery: 2800 mAh
Rear camera: 5mpx
Front camera: 2mpx
UPDATE:
After two days this tablet completely died. Not possible to turn on. Not possibble to charge. Can be used just as chopping board for vegetables.
TOMTOP is selling garbage!!!
Tomtop 回复2023-11-10
Dear Customer,
We are truly sorry to hear about your recent experience with our product. At TOMTOP, we take pride in ensuring our customer's satisfaction. We certainly don’t want you to have the impression that we sell counterfeit products.
We would like to assure you that all our products are genuine and we strictly adhere to quality control measures. The issue you have mentioned is quite unusual and we would like to investigate this further.
Could you please contact our after-sales customer service team? They will be more than happy to assist you in resolving this issue. We promise to provide you with a satisfactory response.
Once again, we apologize for any inconvenience caused and thank you for bringing this to our attention.
Best Regards,
TOMTOP
TomTop is easy to order from, and they let you know where in the world your parcel is as well as sending you the tracking number. They have items that are priced well, and when they have a sale there is usually a good reduction in price. Delivery is good I've generally received my items before or on the recommended delivery date, if it can't make it on time they usually let you know, with my experience of purchasing from TomTop I've had no problems and I'd recommend this seller for purchasing items.
This site is sending promotions (codes with % discount) that do not work. When contacting support they enable the code which was sent to you via e-mail. Horrible, such a waste of time.
Then they promise via e-mail a $5 coupon for three reviews on different platforms. With no additional conditions, nothing specified in the e-mail so they promise this coupon as a reward.
But when sending them the review evidence they say the $5 is with a minimum purchase value of $60 or they can provide 2 coupons of $3 with no limit (but of course they will not work on any purchase).
Fraudulent techniques to get more sales.
Horrible experience, to be avoided...
Tomtop 回复2023-11-10
Dear Customer,
We are truly sorry to hear about your recent experience with our promotions and coupon system. We sincerely apologize for any confusion or inconvenience this may have caused.
Our intention behind asking for reviews is to receive genuine feedback from our customers about our products and services, so we can continuously improve. We never intend to mislead our customers.
Regarding the coupons, some do have minimum purchase requirements and time limits, and typically they are not applicable to limited-time promotional products but rather regular-priced items. We understand that this may not have been clearly communicated to you, and for that, we apologize.
We value your support and hope that you will continue to give us the opportunity to serve you. We assure you that our products are competitively priced and we are committed to offering high-quality items.
Once again, we apologize for any misunderstanding and appreciate your patience and understanding.
Best Regards,
TOMTOP
Very fast delivery - but...
I have bought an air quality detector - but the data is to high.
EX PM 2.5 can not get under 24
I have done as suggested: Shut down the detector and restart and placed it in a open window for more than 24 hour. But no reaction it is the same
I live in a very clean environment here in Denmark.
Not the quality as I had hope for...
Order number: BA23J21H0137-JZNF64
Parcel number: 241372516
Order date: 2023-10-21
Tomtop 回复2023-11-10
Dear Customer,
We are truly sorry to hear about the issue you are experiencing with the air quality detector you purchased from us. We understand your concern, especially since you live in a clean environment.
Our customer service team has already reached out to you with a proposed solution. If you have any concerns or if the issue persists, please do not hesitate to respond to our customer service team.
We appreciate your feedback and will further investigate the issue with the product. We are committed to resolving your problem and ensuring your satisfaction.
Once again, we apologize for any inconvenience caused and thank you for your support.
Best Regards,
TOMTOP
I am an electrical engineer. For me, the Fnirsi-1014D oscilloscope is a satisfactory measuring device. I've only had it for a short time, so I can't describe all my experiences working with it. I am from Slovakia and I bought from a German warehouse.
I am satisfied with the services of the Tomtop store. I have already bought a 3D printer in the store in the past. I have already recommended Tomtop to my friends.
I orde floor washing Machine 136 euro not working battery problem or what I don't know 😭 bad packing too
Tomtop 回复2023-11-10
Dear Customer,
We are truly sorry to hear about the issue you are experiencing with the floor washing machine you purchased from us. We understand your disappointment and apologize for any inconvenience this may have caused.
We have already contacted our supplier and arranged for a replacement battery to be sent to you. It has been shipped and you should receive it soon. Please feel free to contact our customer service team, who will provide you with the tracking number.
Once again, we apologize for the inconvenience and assure you that we are committed to improving the quality of our products.
Best Regards,
TOMTOP
The product arrived quickly, well packaged and without customs charges.
The oscilloscope works as it should, the only flaw is the lack of the original power supply, recommended by FNIRSI.
DO NOT BUY FROM THIS STORE IT IS SCAMMER
order BA23F03K5025-RCY5M7 (SKU: PAA5030) Aqara Smart Smoke Detector Zigbee Fire Alarm Monitor
I'll explain, I bought the item I identified above and 1 month later it arrived... naturally I couldn't test it immediately... when I managed to find the time to test it, it simply didn't work... I thought the battery that came with the item was dead .. I bought another one and tried, but without success... as you can imagine, all this takes some time, I had to wait for the item to arrive, and then I waited again until a new battery arrived... after all this I decided to try to get in touch with tomtop. It was almost impossible, because they don't provide this possibility on the website or in the app.
I got it by email after evaluating them here...
Emails exchanged always take a day, I've been doing this for 10 days and they refuse to give a full refund or exchange the defective item for one that works.
The item cost 27 euros and they offered from 7 euros of refund to 16 euros of refund, in other words, they always bid for the minimum to see if I accept, they are completely dishonest.
I bought an item that arrived defective, and the company does not fulfill its obligations
Tomtop is not trustworthy.
If you buy an item and it is defective, you will not be able to solve the problem and you will lose your money.
Tomtop 回复2023-11-10
Dear Customer,
We are truly sorry to hear about the issues you've experienced with your order BA23F03K5025-RCY5M7. We understand your frustration and disappointment, especially after the time and effort you've put into trying to resolve the issue.
At TOMTOP, we strive to provide our customers with high-quality products and excellent customer service. We sincerely apologize if your experience did not meet these standards.
We would like to assure you that we are not a scam and we value your business.
After checking , the order has been refunded as agreed .
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding.
Best Regards,
TOMTOP
Allways good on price, great and viered selection. Fast on post, and good coms. Definatly worth a vist. I have used this site for a good couple of years with no problems.
I have a problem with the order BA23F03K5025-RCY5M7 (SKU: PAA5030) Aqara Smart Smoke Detector Zigbee Fire Alarm Monitor
The device does not work!
I tried to contact the company by email and no response…
I need this problem solved…
Tomtop 回复2023-10-24
Dear Daniel Cagarrinho,
Thank you for your recent order and we apologize for any inconvenience caused.
We are sorry to hear that you have experienced quality issues with your product. Please do not hesitate to contact our customer service team for assistance.
We have reviewed your order information and replied to your email. Please confirm your response in a timely manner so we can resolve your issue and ensure your satisfaction.
We are committed to providing excellent customer service and will work to answer any questions you may have as soon as possible. Please feel free to reach out to us at any time.
Thank you for your understanding and we look forward to serving you better in the future.
Best regards,
Tomtop.com
Zum ersten Mal bei diesem Händler gekauft. Am Wochenende bestellt, Dienstag Mittag war das Paket da. Lieferung mit DHL aus Lager Deutschland. Das Gerät wiegt gefühlt fast nichts. Für den normalen Anwender alles dran was man braucht. Auto Taste drücken und fertig, Spektrum kann mit angezeigt werden. Steckernetzteil gehört nicht zum Lieferumfang, da habe ich eins vom Huawei Smartphone genommen 5V DC, 2A. Ich würde am Gerät die weißen Dreh-/Einstellknöpfe bei der Herstellung durch dunkel graue ersetzen, da diese sonst bald schmutzig werden und dann nicht mehr schön aussehen. Ich habe das Gerät gekauft wegen 2 Kanäle mit Generator und Speicherfunktion. Mein Oszilloskop konnte kein Signal vom DCF 77 Empfänger vernünftig darstellen. Das funktioniert hier gut, hatte ich vorher bei einem Bekannten am FNIRSI-1013D getestet.
Purchased from this dealer for the first time. Ordered at the weekend and the package arrived on Tuesday afternoon. Delivery with DHL from warehouse Germany. The device feels like it weighs almost nothing. For the normal user it has everything you need. Press the Auto button and you're done, the spectrum can be displayed. Plug-in power supply is not included, so I took one from the Huawei smartphone 5V DC, 2A. I would replace the white rotary/adjustment knobs on the device with dark gray ones during production, otherwise they would soon get dirty and no longer look nice. I bought the device because of 2 channels with generator and memory function. My oscilloscope could not display a signal from the DCF 77 receiver properly. This works well here, I had previously tested it with a friend on the FNIRSI-1013D.
First class company to deal with. Remarkable delivery times to UK from China . Excellent communications and geat customer service. I was hesitant at first as Tomtop's prices are so low inclusive of free delivery. However after my purchase l was very impressed and l now order regularly and l highly recommend Tomtop.
Am 24.09.2023 habe ich Tomtop mit geteilt das der Transceiver einen Defekt hat
Am 24.09.2023 habe ich Tomtop mit geteilt das der Transceiver uSDX defekt ist.
Es sind jetzt 23 Tage vergangen und es kommt von TOMTOP keine klärende Antwort wie die Rückabwicklung des defekten Gerätes vonstatten gehen soll.
1.Antwort vom 07.10.2023
(Sorry for inconvenience caused ，AA23I12E1537-4G53A3
Our technical departments have not given me a reply, please wait patiently and contact with us again after two days, I will reply to you as soon as possible.
Best regards
Alice9)
2.Antwort vom 13.10.2023
We are sorry to hear that you have received a product with quality issues.
We take this matter very seriously and would like to apologize for any inconvenience caused.
In order to better understand the issue, we kindly request that you provide us with a video or picture of the quality problem.
If possible, please upload the video to YouTube and send us the link. This will allow us to quickly assess the situation and provide you with a solution.
We will also be contacting our technical team to investigate the issue and ensure that it does not happen again in the future.
Thank you for bringing this to our attention and we look forward to resolving the issue for you.
Best regards,
Alice
Die Anweisungen von TomTop
Beschreibung des Fehlers Bilder und Video
zu senden habe ich gemacht.Anscheinend wird
das gar nicht zu Kenntnis genommen.
Ich kann mir den Eindruck nicht erwehren das dies eine hinhalte Taktik ist.
Tomtop 回复2023-10-20
Sehr geehrter Kunde,
Vielen Dank für Ihre letzte Bestellung und wir entschuldigen uns für etwaige Unannehmlichkeiten.
Es tut uns leid zu hören, dass Sie eine schlechte Kundenerfahrung mit uns gemacht haben.
Ihr Feedback ist uns wichtig und wir verstehen, dass wir unsere Effizienz im Kundenservice kontinuierlich verbessern müssen. Bitte erlauben Sie mir, mich im Namen meines Teams aufrichtig zu entschuldigen.
Wir haben Ihre Bestellinformationen überprüft und das Problem wie vereinbart gelöst.
Wir sind bestrebt, einen exzellenten Kundenservice zu bieten und werden unser Bestes tun, um Ihre Probleme zu Ihrer Zufriedenheit zu lösen. Wir danken Ihnen für Ihre Geduld und Ihr Verständnis.
Ich freue mich auf Ihre schnelle Antwort.
Beste grüße,
Tomtop.com
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