China electronics wholesale center: professional manufacturer and wholesaler of vedio games & accessories, apple mp3/mp4 players, cell phones, wedding dresses, security products, electronic gadgets, PC accessories and more.
Just bought a product and the product is not as described. Until now (20 days) later I am receiving apologize emails but no new product and of course no reimbursement.
They are just imposters, simple as that. Stay away !
Tomtop 回复2023-12-26
Dear valued customer,
We are sorry to hear that you are not satisfied with the quality of our product. We understand how frustrating this can be and we would like to apologize for any inconvenience caused.
Please provide us with more details about the issue so that we can investigate and resolve it as soon as possible. We are committed to providing our customers with high-quality products and services, and we take all complaints seriously.
We would like to offer you a reasonable solution to make things right. Please let us know which option you prefer and we will take care of it promptly.
Once again, we apologize for any inconvenience caused and we appreciate your patience and understanding. We value your business and hope to have the opportunity to serve you better in the future.
Best regards,
Tomtop.com
No provision for 0 stars unfortunately. Tried to buy from this company. My card got declined, tried to use it later, declined again. Phoned card company, card had a fraud alert due to toptom trying to set up a regular payment from my card. Don't be tempted by low prices. It will only cause you grief.
Tomtop 回复2023-12-26
Dear Customer,
I hope this message finds you well. I am writing in response to your recent communication regarding the difficulties you've experienced with your payment.
Firstly, I would like to extend my sincerest apologies for any inconvenience this may have caused you. At Tomtop, we strive to provide our customers with a seamless shopping experience, and it is clear that in this instance, we have fallen short.
I want to assure you that we do not engage in any fraudulent activities. All our payment methods are secure and protected. The issue with your payment could be due to various reasons, and it is not uncommon for banks to flag certain transactions as suspicious, even when they are legitimate.
To help us resolve this issue as quickly as possible, I would recommend you to contact your bank to verify the issue. Alternatively, you can also reach out to our customer service team who would be more than happy to assist you.
Once again, I apologize for the inconvenience and thank you for your patience and understanding in this matter. We value your business and are committed to ensuring your satisfaction.
Looking forward to your reply.
Best Regards,
Tomtop Customer Service Team
It's a shame to even give one star. I ordered a NAVEE N40 electric scooter from the Tomtop store, the product I received did not meet the characteristics in the description, there was no information on the website on how to return the product, so I wrote to support. I have already sent them four messages, but have not received an answer on how to return the product, in response they only send messages with regret and discount coupons.
Tomtop 回复2023-12-19
Dear Customer,
We sincerely apologize for the inconvenience you have experienced with your recent order. We understand your concerns regarding the NAVEE N40 electric scooter you received and the difficulties you've faced in trying to return the product.
We have located your order in our system and have already reached out to you via email. Please respond to our customer service team at your earliest convenience so we can assist you further.
The partial refund and discount coupons were offered in consideration of the busy season and the complexity of returns, with the intention of resolving your issue as quickly as possible. We understand if this solution does not meet your expectations and we are more than willing to discuss other options.
Thank you for your patience and understanding. We deeply regret any frustration this situation has caused.
Best Regards,
Tomtop Customer Service Representative
The relation ship with the app has been great, the company send me the information about my purchase in time and all the time they told me how and where was my purchase.
I have never heard about Tomtop. They said that goods I bought will be with me within 8-10 days and they were. I was informed on every delivery step by email and also was able to check it on website immediately even after it crossed my country border I could track it on local courier sites). The quality of goods is as it was written in offer. When I had to get in touch with Tomtop staff, they always replied quickly. There is one area in which I can't tell you anything is sending back what I had bought. I just never did it because I didn't have to.
Order process is very simple as payment and tracking is.
i have ordered 2 times on this site. The ordering process ran fine, no issues with payment or whatever. The delivery process is fine as well, you got informed on live, it is ok
I have purchased two items: headphones (small ones, those you used to get with your smartphone...but not anymore) and a vacuum sealer.
I've waited much longer than it was stated and expected.
Can you guess which product came broken???
Well, it's quite hard to break lame, basic headphones. So you've probably guessed it right.
Vacuum sealer came with a broken essential part. It's safe to say that on a product like that every part is essential.
I've tried to act immediately, but their "live chat" , described as "24hours(Mon.-Fri.)online help" ...YEAH,NOT FUNCTIONING.
Honestly, after that, I didn't bother to contact them via email because I wasn't in the mood for (even if they wanted to send me a replacement; I didn't want refunds 'cause I needed THAT particular item/product!) waiting for I-don't-know-how-long to get a replacement...if I would've gotten one. Questionable...
If the company is not able to send you your first order in one piece, i.e functional, I don't think there's room for improvement. Have in mind that wasn't some huge, complicated item with numerous little parts.
Buy on your own risk. Or buy just rubber things. I hope they won't be able to break that up. Oh well, I can just hope...
I'd give them 2,5 stars (trying to be fair, one item came "unscathed"...though, that was the one that's hard to break/damage). So 2 stars it is.
Tomtop 回复2023-12-13
Dear Customer,
We are truly sorry to hear about your experience and understand your frustration. We strive to provide our customers with high-quality products and services, and we regret that your recent experience did not meet these expectations.
We understand that you needed that particular item and did not wish for a refund. We apologize for the inconvenience caused by the delay and the condition of the product you received.
Your feedback is crucial for us to improve our services and ensure this does not happen again. We assure you that we take your concerns very seriously and will do our best to rectify this situation.
We would appreciate another chance to make this right. If you are willing, please contact us so we can work towards a resolution.
Once again, we apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this issue.
Best Regards,
Tomtop Customer Service
They sell faked products. Please avoid to shop there!
Tomtop 回复2023-12-13
Dear Customer,
We are truly sorry to hear about your experience. We assure you that we take your concerns very seriously. We are committed to providing our customers with high-quality, authentic products, and we apologize if your recent experience did not meet these expectations.
This must be a misunderstanding, and we would like to rectify this situation as soon as possible. If you have received a product that does not match its description, could you please provide us with photos or videos for verification? We have already reached out to you, and we kindly ask you to respond so we can quickly verify and provide a solution.
Once again, we apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this issue.
Best Regards,
Tomtop Customer Service
I ordered a tablet 8GB Ram, 256GB memory. It is extremely poor quality and doesn't work. It looks as a half ready or raw product without operation (Android) system. Cannot charge it with any charger.
I want money refund!!!
Tomtop 回复2023-12-13
Dear Customer,
We are truly sorry to hear about the issues you've experienced with your 8GB Ram, 256GB memory tablet. We understand your frustration and disappointment, and we sincerely apologize for any inconvenience this has caused.
We are currently looking into this matter. To assist you better, could you please provide us with your order number? This will help us locate your order information more quickly and resolve the issue.
Once again, we apologize for the inconvenience and appreciate your patience as we work to rectify this situation.
Best Regards,
Tomtop Customer Service
items received as requested. One thing, my confirmation email on ordering could have been more explicit. It only contained a tomtop internal ref number, no product description.
Tomtop are fast on their processing of orders. The items leave their warehouse quite quickly. The q1uality of their products is equal to, and often surpasses their competitors.
DHgate
Wish
Netflix
Temu
DHL
https://stripe.com/payments/checkout
Western Union
Booking.com