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Tomtop

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950 条评价

3.0950 条评价
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关于 Tomtop

数据更新
网站
www.tomtop.com
分类
车辆与交通
所在地
中国
状态
待认证
近 12 个月
2 条评价
差评回复率
75%(282/374 条)
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商家自述

China electronics wholesale center: professional manufacturer and wholesaler of vedio games & accessories, apple mp3/mp4 players, cell phones, wedding dresses, security products, electronic gadgets, PC accessories and more.

以上内容由商家自行提供,未经平台核实。

Tomtop靠谱吗?

Tomtop(www.tomtop.com)在 OK.one 的综合评分为 3.0 分(满分 5 分),基于本站收录的 950 条用户评价,属于车辆与交通分类,口碑一般。20% 的评价为 1 星,差评比例偏高;商家回复了 75% 的差评;近 12 个月新增 2 条。数据最后更新于 2026-10-24。

用户怎么说

Verify the seller.

The control pad that i bought only works with cable. Wireless doesn't work. It seems the pad dont have a battery. Without cable dont have power. They said they could solve it in 72 hours but I've been waiting for 300 hours and nothing. Tomtom refund the money to my bank,account 👍🏻. The seller didn't care

Tomtop 回复2024-01-15

Dear Miguel Leal, Thank you for your recent order and we apologize for any inconvenience caused. We have reviewed your order information. This gamepad supports playing games on Bluetooth enabled Android tablets, smartphones, TV boxes, smart TVs, VR, tablets, MAC OSX PCs, and Win7/Win8/Win10/Win XP PCs without any drivers. It also supports a 2.4G wireless connection with PS3 for playing games. We regret to inform you that some systems may not support the connection. This information is stated on our product page. Please feel free to reach out to us at any time if you have any doubt. Thank you for your understanding and we look forward to serving you better in the future. Best Regards, Tomtop Customer Service

FAKE FAKE FAKE AND SCAM

ordered 2 tablets and it is exactly like the previous gentleman wrote. The specs are false, and the system is rooted to show false information. The tablet, 8 gb ram, 256gb , the processor, evrything is fake. the real specs are much lower - cant get the storage size, 3 gb ram, 10 year old mtk processor..... update 10.1.2024. the customer service didnt reply, only the hot desk guys, live chat did. The said they can not allocate my email, even if i sent them 2 mails.Only after sendin 5 printscreens with emails and this review, they said - customer support will contact you..they didnt. Tomtop didnt pull the tablets from the store - tomtop lied again, they are being advertised the same way. Tomtop knows, what tablets are these, and they know about fake,scamming and false advertisement..Do not believe them,as they even lie to your faces with these replies.They are utter liars... I can provide the alleged tablet specs, and i can provide a video disassembling it, and also showing, that nothing is real,in that tablet spec...It barely runs angry birds!!!! AS I SAW OTHER PEOPLE PROVIDING THEIR ORDER NUMBERS, HERE ARE MINE TOO: BA23L08S0332-K1UU4V BA23K19S2756-3R6RAY TOMTOP - YOU ARE A SCAMMER COMPANY, WHO EXACTLY KNOWS WHAT YOU ARE SELLING AND YOURE LYING TO PEOPLE. HOW COULD YOU IDENTIFY WHICH TABLET WAS I TALKING ABOUT? ITS SIMPLE, ALL OF YOUR TABLETS ARE FAKE, AND YOU ARE STILL SELLING THEM UNDER THE SAME SPECS. YOU PULLED NOTHING FROM YOUR SITE. ALSO, THIS IS NOTHING TO DO WITH WRONG INFORMATION FROM YOUR SUPPLIER, BECAUSE YOU SPECIFY, WHAT YOU WANT MADE FROM YOUR SUPPLIERS. ALSO, THESE DEVICES ARE ROOTED - BIOS IS HACKED, SO AN UNFAMILIAR PERSON SEES VERY NICE DETAILS, WHERE THE TOTAL OPPOSITE IS TRUE. THE TABLET IS SO UNDERPOWERED, IT BARELY RUNS 8 YEAR OLD GAMES. THE TABLET SPECS YOU ARE SELLING: 10 CORE PROCESOR, 8GB RAM 256 GB DISC ANDRIOD 13 FHD SCREEN 16MP AND 5 MP CAMERAS THE TABLETS I RECIEVED: 10 YEAR OLD MTK 6797 PROCESSOR 8 CORE 3GB RAM UNSPECIFIED DISC SIZE - I COULDNT GET TO THE INFO, HACKED INFO ANDROID 8 5MPX CAMERA, 2 MPX CAMERA HD SCREEN ONLY I WANT 100 PERCENT OF MY MONEY BACK I DONT WANT TO HEAR ANYTHING ABOUT A PARTIAL REFUND. YOU LIED TO ME - YOU ARE CONSTANTLY LYING, YOU DIDNT PULL THOSE TABLETS AD ARE STILL SELLING THEM. YOU DO KNOW ABOUT THE ISSUE, BUT YOU ARE LYING TO PEOPLES FACES, EVEN AFTER EVERYTHING CAN BE SEEN AND FOUND ONLINE. Update 11.1.2024 customer service contacted me today with a very unprofessionally written email in bad English,offering me 30% refund and i can keep the tablets. I refused. Again,Im stating to recieve 100%. Those tablest are absolutely useless. Update 12.1.2024 Tomtop offered 40%, but again, in such a bad English, I barely understood.Where they said yesterday to keep the tablets and 30%, today they said 40 % and return the tablets. F you, Tomtop. I am not settling for less than 100%. Update 15.1.2024 I have agreed to these terms: 50% refund for the fake tablets I can keep both - they will be shortly going to charity - some kids will be happy to at least play some videos on them, youtube works. Im waiting for any confirmation or the money to appear on my account. Has not happened yet.

Tomtop 回复2024-01-10

Dear Customer, We would like to extend our sincerest apologies for the discrepancies between the product specifications listed and the actual product you received. We understand your disappointment and frustration, and we want to assure you that we take this matter very seriously. Upon receiving our customer's feedback, we immediately launched an investigation with our supplier. It appears that there was a misunderstanding in the product description provided by them. We want to clarify that it was never our intention to sell products that do not match their descriptions. In light of this, we have taken immediate action by removing the product from our listings to prevent any further confusion or disappointment. We value your business and would like to make this right. We are willing to offer you a partial compensation for the inconvenience caused. However, we are unable to locate your order in our system. Could you please provide us with your order number or any other relevant information that could help us in resolving this issue? Please contact our customer service team at your earliest convenience so we can expedite this process and provide a suitable resolution. Once again, we deeply regret the inconvenience caused and appreciate your understanding in this matter. We look forward to resolving this issue to your satisfaction. Best Regards, Tomtop Customer Service

Don't buy at Tomtop

Tomtop 回复2024-01-10

Dear Customer, We would like to extend our sincerest apologies for any negative experiences you may have had with our service. At Tomtop, we strive to provide our customers with the highest quality products and the best possible shopping experience. It is clear from your feedback that we have fallen short of these expectations in your case, and for that, we are truly sorry. In order to assist you further and address your concerns directly, we kindly ask that you get in touch with our customer service team. Please provide us with your order number or any other relevant information that could help us in resolving this issue. Once again, we deeply regret any inconvenience you have experienced and appreciate your understanding as we work to resolve this matter. We look forward to hearing from you and making this right. Best Regards, Tomtop Customer Service

This company is scammer

This company is scammer Purchased Carote pans and pots set on 1st of December 2023 and received it 4th of January 2024. And the products got damaged and they were in the dirty box directly no original box or anything. They sent me fake Carote pans and pots. Also those got damaged and I couldn’t find any Carote logo on those pans and pots at all. One more thing to tell, it has to be in full silicone turner in the box but wooden turner was in the box instead of it. I told them to make returning and refund. But they don’t accept it. I’ve started talking to my lawyer and will do some action to TOMTOP. Don’t buy anything from them! Their products are totally fake and this company is definitely a scammer. I just wonder why the police suspend their business. They are doing illegal things and There are a bunch of their victims around obviously…

Tomtop 回复2024-01-09

Dear Customer, We are deeply sorry to hear about your experience. We want to assure you that we are a legitimate company and we do not sell counterfeit products. We take allegations of this nature very seriously. Regarding the issue with the Carote pans and pots set, we believe the damage and discrepancies you mentioned may have occurred during transit. We apologize for any inconvenience this may have caused. Our customer service team has been trying to resolve your issue and has provided a solution. We hope that your issue can be resolved as soon as possible. Once again, we apologize for the inconvenience. We are committed to improving our service quality and we appreciate your understanding and patience in this matter. Thank you. Best Regards, Tomtop Customer Service

Customer service is a bit slow

Delivery was OK, not quick but time to delivery was OK from german storage altough Aliexpress does the same from china warehouse for orders over 10$. I bought two RC cars (WLtoys) one was faulty after the third moderate use. Tomtop provided no reparation service. However they covered the price of the part to change with a partial refund. Customer service was a bit slow. NB : Changed the review from 3 stars to 4 stars as customer service did address the problem i had with one the product

Tomtop 回复2024-01-09

Dear Customer, Thank you for your feedback. We are sorry to hear about your experience with our after-sales service. We apologize if we have not been able to locate your email or order. Please contact us at our customer service email with your order details and we will do our best to resolve your issue. We value your business and we are committed to improving our service. Thank you for your understanding and patience. Best Regards, Tomtop Customer Service

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