Quick delivery, nice stuff
Ordered a gadget and itshowed up way faster than I tought. Thequality'ssolidand works just fine. Hapy with the price too!
About Tomtop
Data updated- Website
- www.tomtop.com
- Category
- Vehicles & Transportation
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 2 reviews
- Replies to negative
- 75% (282/374)
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About this business
China electronics wholesale center: professional manufacturer and wholesaler of vedio games & accessories, apple mp3/mp4 players, cell phones, wedding dresses, security products, electronic gadgets, PC accessories and more.
Written by the business, not verified by us.Is Tomtop legit?
Tomtop (www.tomtop.com) has a 3.0 out of 5 rating on OK.one, based on 950 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has replied to 75% of negative reviews; 2 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
Hands OFF, warranty fraud!
Dear customers, sadly I have to write about the Tomtop service experience and the given warranty promise they still hold up. I bought an air compressor from this site on 24th April 2024. The device did not match the described features, support did not respond after a few messages, the described auto stop feature is nonexistent. On the end of December the compressor malfunctioned with a strong smell, indicating an electric issue. This was followed by tons of messages, I had to Deliver pictures, videos and was asked to work on a 4500psi compressor and electrical parts, which is absolutely dangerous. The service then stated there was an mechanical issue and sent me some parts from the gear, which I was not able to exchynge, all I got as instruction was a shaky video on youtube. They refuse to resend the item, nor are offering any other compensation. My last three mails are not answered, for weeks now. My device is defective for 11 Months now, which is unacceptable. This is the reason for the low rating here, if you need support on Tomtop you are absolutely left alone, I highly recommend to buy on other platforms with an working support.
Always correct
Always correct. Purchasing products from EU warehouse gets them delivered in 5-6 days, which is great. I have had only good experience with TomTop.
I wouldn't purchase anything from this company again
I know it was outwith the guarantee all I wanted was advice on whether it could be fixed!!! I purchased a robotic window cleaner from this company and just over a year later it stopped working. I am away for 6 months of the year so the machine actually only worked for 6 months. I have 7 medium sized windows and cleaned then only once a month. I have tried contacting them 3 times and have never received a reply
Reply from Tomtop2025-04-28
Dear Customer, We sincerely apologize for the frustration caused by your robotic window cleaner . We truly regret to inform you that, as your purchase has been out of the 1-year warranty period in the last year , we’re unable to offer a repair or replacement per our company policy. We understand your disappointment, As a gesture of goodwill, we’d be happy to provide you with some discount coupon for any future purchases, should you consider giving our products another chance. Thank you for your understanding, and we apologize again for the inconvenience. Best regards, Tomtop customer service
I have buy bait boat order…
I have buy bait boat order No.BA25D15K4616 and I get the package in four days and Always was great Thanks TomTop.
immediate and proper delivery
immediate and proper delivery. product excaclty as advirtised. I used it immediatetly and is of good quality
Good online store.
I've got a godox photo flash from tomtop. It was at a huge discount. But due to my lack of attention during payment process I paid normal price. Support was very helpful and responsive, they refunded me the overpaid part. The flash itself arrived in ~14 days (which is reasonably fast) and I didn't pay any additional taxes for it, as advertised. The parcel was properly tracked. Tracking number was provided in an email and in the order history on the website. Overall, I find my experience with tomtop to be good. Both in regards to buying stuff and with problem resolution.
I got my purchase much faster than I…
I got my purchase much faster than I expected. By the time I got the tracking code, the same afternoon the parcel had been delivered which was kinda funny.
Excellent expirience
Excellent expirience - cheaper than the competition, fast delivery.
Spammed Again
Reply from Tomtop2024-12-31
Dear Customer, We are truly sorry to hear that you have been experiencing difficulties and feel troubled by the situation. We would like to remind you that we have previously replied here you multiple times about contacting our customer service via email to request the cancellation of your subscription. Unfortunately, we have not received any emails from you regarding this matter. We understand that issues need to be resolved. Constructive communication and mutual understanding can help us address your concerns more effectively. If you still wish to cancel your subscription, please send an email to our customer service team at [[email protected]], and we will process your request promptly.We appreciate your cooperation and understanding. Wishing you all the best and happy new year. Best regards, Tomtop Customer Service
professionals
Tomtop is a top-tier online seller
I find the experience with Tomtop excellent as the shipments are spot on, the products correspond to the specs and the communication is very effective.
Fast delivery in 4 days out of german…
Fast delivery in 4 days out of german warehouse. Package arrived right before Christmas. The toys were porpperly packed. Good job!
My experience with Tomtop is only with…
My experience with Tomtop is only with European warehouses. The shipping is very fast and never had a problem with my orders.
Good experience
I bought a Creality 3D printer
I bought a Creality 3D printer. And came very fast to spain about 6 working days. In perfect condition. Thanx!!
Received a faulty product & unable to get refund
Received a faulty product. Asked very clearly numerous times for a return address and full refund. Tomtop repeat, 'Our return warehouse is currently undergoing relocation in Hong Kong. So we could not offer new address this moment' and only partial refund amounts. Have now made a claim through Paypal.
Reply from Tomtop2024-11-22
Dear Customer, Thank you for your recent order and we apologize for any inconvenience caused. We are sorry to hear that you have experienced quality issues with your product. Please do not hesitate to contact our customer service team for assistance. After thoroughly reviewing your order information, we have initiated a full refund for your purchase. The refund should be processed within the next few business days, and you will receive a confirmation email once it is completed. We are committed to providing excellent customer service and will work to answer any questions you may have as soon as possible. Please feel free to reach out to us at any time. Thank you for your understanding and we look forward to serving you better in the future. Best regards, Tomtop Customer Service
Demands me to pay for return of Item not orderd.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely unprofessional! Not only do I have to go to the post office and return the item that tomtop.com sent by mistake, but they also want me to pay the postage for the return. The responses you get from "Yeri" & "Faye" are completely absurd; they don't read what you're writing and just follow pre-written templates that are completely unrelated to what happened. A prime example of incredibly poor customer support. I will never order here again and urge others to think twice before placing an order with them. /Lars
Reply from Tomtop2024-11-22
Dear Lars, We sincerely apologize for the frustration and inconvenience you have experienced. We understand your concerns and are committed to resolving this issue. Upon reviewing your order, it appears that two items were purchased, and both were shipped according to the order details. Our system processes orders based on the items selected at the time of purchase. If you wish to return one of the items, we will need you to cover the return shipping costs. Once we receive the returned item, we will issue a full refund for that item. However, if you prefer, we can offer a partial refund to resolve the issue more quickly. Our customer service team is here to assist you and ensure your satisfaction. Please feel free to contact them directly for further assistance. Thank you for your understanding and cooperation. Best regards, Tomtop Customer Support Team
Very bad 👎 I have got wrong size sent…
Very bad 👎 I have got wrong size sent as 42 , not 40 as orded. I had nightmare to get my money back ,and they have rejected to reimburse my payment du to unclear pictures and videos I placed several times on claims , this is total BS .They took the payment and did not deliver what ordered. Never buy anything from them again, I lost 80 Euro
Reply from Tomtop2024-11-22
Dear Customer, We apologize for the inconvenience you have experienced. However, we are unable to locate your order. It seems that you mentioned the wrong size being sent, specifically shoes size 42 instead of 40. Please note that we do not sell shoes. Could you please verify if your order was placed on tomtop.com? We have not found any purchase records related to your account.If you continue to experience issues, please contact our after-sales support for further assistance. Thank you for your understanding. Best Regards, Tomtop Customer Service
Answer to client's messages!Be HONEST!
Answer to client's messages!Be HONEST!!!!!!! I have demanded canceling of the order NO.AN24K09O1232-A7GXH9 before dispatching!,but TOMTOP did not answered to may emails!They dispatched this order,despite that I asked to cancel it!SHAME!I think that they have stealed my money.I will make a criminal complaint if my money were stolen!Warning TOMTOP!!!!!
Reply from Tomtop2024-11-12
Dear Customer, We are very sorry for the inconvenience. Our warehouse operates on a 24-hour shift system for shipping, while our customer service team works during business hours. Since you contacted us over the weekend, there was a delay in our response. By the time we read your message, the order had already been shipped, and our attempts to intercept it were unsuccessful. Our customer service has offered you solution immediately once we work , please do not worry and keep in touch with the email . Once again, we apologize for the inconvenience caused and appreciate your patience and understanding. We value your satisfaction as a customer and will do our best to resolve this matter promptly. Best regards, Tomtop Customer Service
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