Netflix (www.netflix.com) has a 1.6 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 70% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-11.
Worst experience ever called customer service about getting a discount or price consideration since I would be upgrading my membership to premium and adding two additional users to my account have been with Netflix since 2016 so I thought I could speak to someone that could help me save some money being a good member and had never even spoken to anyone at their customer service since I opened my account so as a good customer thought maybe they can give me a discount…spoke to a rep by the name of “G” she was rude as could be she said there are no discount no matter how long you being so I asked if I could speak to manager she said nothing would change because asking for manager was not going to give me a discount so then she transferred me so she said buy another person got on the call and said she was the manager called “Q” and her response was this is a month to month app we do not give discounts nor offer better prices and that their is no membership her and that if I did not like it I could cancel anytime and go somewhere else to be happy with a prince to my liking and that I can give them a bad review because Netflix don’t care about customers and that they don’t have will to cancel at anytime
Always works great for our family. Never had problems. Easy to unsubscribe when needed (we somestimes change our viewing habits to Disney Plus or Apple Tv).
J
James A · 5 reviews · Experienced 2026-08-07 ·
★★★★★
DON'T SUBSCRIBE TO NETFLIX
I opened a new Netflix account and Netflix ads became so frequent and invasive that it really began to tick me off - they became more frequent than US network TV ads - so I asked 5 close friends if they were having the same annoyance Turns out the older the Netflix account, the fewer ads you apparently have to suffer. So don't subscribe!
At first, I wondered if it was a ploy to squeeze me for more money, some "ad free" upgrade - but that's not an option. I didn't recall my old account (3 years earlier) being so ad-riddled. No option to get rid of ads, like Amazon Prime offers? Really Netflix? Are you that out of touch with your audience and trends that you're becoming like the DVD rental service that spawned you? Disappointing.
Worse still, the annoying "flag" button while ads appear, does absolutely nothing at all. It's obviously just an appeasement /psychological device to make you think your opinions are valued but I've repeatedly checked the boxes "This ad is irrelevant to me" and "Ad appears too often" but it's made no difference to the algorithm - to the point where the brands with which I'm being bombarded, I'm now boycotting them because I'm so sick of being subjected to their saccharin, exaggerated clips that only peddle carcinogens to the masses. Call me a conspiracy nut but Netflix care more about their ad revenues than subscriber revenues and I've had enough, so I've cancelled my subscription.
B
Bianca · 12 reviews · Experienced 2026-08-08 ·
★★★★★
Issues with downloads, and customer support is absolutely useless
A couple of weeks ago, I downloaded some episodes, they showed up as downloaded in the app, but when playing them, a couple of min in, I’d receive a message saying “You’ve reached the end of what was downloaded, connect to the network to keep watching”.
Now, some episodes I had downloaded simply disappeared from the app, despite the fact that I didn’t uninstall it, clear cache, or touch anything else. The TV series is still there, so it isn’t a licensing issue either.
In both instances, contacting support was absolutely useless, the only answer being “Download the episodes again”. If I had downloaded them in the first place, it clearly means that there was some reason why I could not download them after??? Like limited data?!?!
It’s just absurd how a key (and basic!!!) feature like Downloads can be so unreliable and Customer Support so unhelpful, considered the premium prices we pay for this subscription.
c
customer · 7 reviews · Experienced 2026-08-08 ·
★★★★★
I used to think Netflix was brilliant
I used to think Netflix was brilliant, now it's just terrible, what's happened to making brilliant documentaries like making of a murderer. And don't f##k with cats to name a couple and TV series like Ozark and vikings Valhalla ect. I don't mind foreign shows if there good, but it seems like there just putting any absolute rubbish on please sort it out before millions of people stop paying for your service.
K
Kevin Knight · 2 reviews · Experienced 2026-08-08 ·
★★★★★
Voice over Crap
Why are we paying to watch voice over movies?? It’s crap and never used to be like this, not a good experience at all 🤬
V
Valentin Tan · 4 reviews · Experienced 2026-08-08 ·
★★★★★
Greedy assholes
Greedy assholes, I can not even watch in my vacation home anymore or when i am on the go somewhere. No i am not going to update my account, i will cancel my subscription
I consider this unacceptable. Netflix has been charging my credit card £18.99 per month for over 12 months without my consent. I have always chosen the £11.99 package and never opted for the Premium plan. However, my subscription was somehow restarted on the Premium package, despite this never being my choice.
The only other person with access to my account is my son, whose profile has parental controls in place. For that reason, I do not believe he could have restarted or upgraded my subscription.
I have also experienced difficulties trying to permanently delete my Netflix account. In addition, I have been unable to remove my son’s profile. I have taken screenshots documenting everything I have attempted.
Please be assured that I will be checking my account every day until 23/08/2026, the date Netflix has stated that my account will be permanently deleted, to ensure that no further charges are made.
For the record, I understand the difference between cancelling a membership and permanently deleting a Netflix account. I have requested the permanent deletion of my Netflix account.
Thank you.
J
Jeremiah · 4 reviews · Experienced 2026-08-01 ·
★★★★★
It does have a good variety of movies…
It does have a good variety of movies and TV shows but a lot of them aren't that good anymore. The price keeps increasing and you can't even share the login anymore. This is getting out of hand.
C
Chris Pulley · 1 review · Experienced 2026-08-06 ·
★★★★★
Constant buffering and ads every 10…
Constant buffering and ads every 10 minutes. Ridiculous!!!
K
Kevin C · 2 reviews · Experienced 2026-08-06 ·
★★★★★
Horrible horrible horrible
Horrible horrible horrible. It uset to be so good, but lately they removed every tv show and movie that's actually good. Be better of cancelling the whole subscription. I would give 0 stars if I could.
C
Colin Tall · 131 reviews · Experienced 2026-08-05 ·
★★★★★
Non existent customer service. An arrogant company
2 days to get onto webchat to speak to a plank who could not resolve issue. So Ever increasing prices to sustain their greed, whilst all the while showing more and more old and dated stuff and adding more and more ads or restrictions to access. And NOW they cannot even employ webchat staff, or train them properly? The arrogance of this Company is astounding, they do not even bother to respond to any of their highly negative reviews. No wonder they’re losing so many subscribers and saw 10% of their $300B value wiped out recently after stopping providing subscriber data to investors - to hide how many they’re losing! I will be next as just cancelled!
A
Alice Nasr · 1 review · Experienced 2026-06-03 ·
★★★★★
I can’t believe the documentary about…
I can’t believe the documentary about Micheal Jackson even he was bigger then them the cut out the amazing wonderful beautiful parts and which Was his whole life he wrote song that depends on the world this is sick I can’t believe they would do something like this he is the king of pop he is kind, nice, loved by millions, and INNOCENT I can’t believe he made millions happy more like billions and be carful Netflix his family,his friends, his kids, and billions of people are going to sue you watch your back Micheal Jackson is INNOCENT period end of discussion
Do not expect any help from non existent customer service
In Greece. Mobland available here but half way through series, suddenly not. Tried everything in settings and permissions etc didn’t help. Tried engaging with Netflix “help” via webchat. That doesn’t work either. Massive tech company who make a fortune yet still keep increasing prices and now they can’t even operate a chat service. Arrogant money grabbing scum, time to cancel this 2nd rate streaming service with non existent customer service. So arrogant they do not even bother to respond to the 14000 negative reviews because they make so much money out of selling us old shows they could not care less about losing 14000 clients!
