Tomtop

Pavlina Petrou英国 · 写过 3 条评价 · 发表于 2021-10-13

Ordered RC car

Ordered RC car. Good response from Tomtop. Fast delivery and amazing product. As described. Will order again with no hesitation.

A toy for my son

I ordered a toy for my son. The item was located in a storage in germany, so the delivery-time was quiet short. The package received me in a good shape. I can recommend this shop.

liars and scammers

liars and scammers. Sells an air fryer in Europe with a lcd screen and language the only one - Chinese. Switching is not possible. In the description in page, not even half a word about this. According to them, it is possible to connect to wifi and then from the phone can control another language. No hell, can't connect, I tried out 3 devices according to the seller's instructions. As always the Chinese are capable to produce just scrap.

Ann Melbourne美国 · 写过 1 条评价 · 发表于 2021-10-10

This is a good online resource to get…

This is a good online resource to get the stuff you want and need

I got scammed by the seller

I got scammed by the seller. He is selling a sports band brand item that is complete fake counterfeit item. It's not even much cheaper that it is bought from a local shop here. The box it comes in is a copy of the original product retail box but the product is a fake non functioning item. My first and last purchase from TOMTOP, you can only fool me once. Usually I can easily spot fakes on internet market places by images but this time I wasn't checking them as thoroughy as I should have because the price was ok enough not to be suspicious. Waiting for their customer support to return to me. I will update if I get my money back.

No product,never got it

No product,never got it. How could I say anything about!! It has been over 4 months by now, so no way I will get it. Money has been refunded.

I am having a bad experience with the TOMTOP.com site

I am having a bad experience with the tomtop.com site. I bought a printer where the shipping times were from 3 to 6 days. The purchase was made on 09/21/2021 and still the package is still in Germany. I have contacted the support team but have not received any response. Disappointed by this bad experience, in fact if it does not arrive within three days I will ask for a return and a full refund.

Nicolas LE Louët法国 · 写过 3 条评价 · 发表于 2021-09-28

Avoid this seller....

Product delivered is defective and not able to print anything properly. Tom top Cancellation & warranty policy is a lie. This supplier was not willing to cancel my order or refund it (even with product return) Instead of a refund they just proposed either to let me organize repair locally taking into account onl a party of the cost or provide a 40€ compensation for a défective product i paid 379 €. A Paypal dispute has been opened.

Tomtop.com have sold me a damaged item

Tomtop.com have sold me a damaged item. The condition of the packaging did not equal the damage to the item. I firmly believe I was used as a dumping ground for broken goods and Tomtop.com had no intentions of giving me my money back. Tomtop.com won't pay the freight to take it back, won't fully refund my money, won't send a new item. They just keep on sending me silly email sayjng that they have provided the return address and I have to pay the postage. Don't be fooled by positive reviews as you can see the reviews have been "invited". They are not true. Don't be tricked into thinking your experience will be any better than mine. Don't buy from these people. EVER.

Tomtop is always value for money.

Fast and cheap

Fraudulent behaviour.

My item arrived damaged and I have requested a refund. Not going to occur. Damage to item did not equal the damage to packing as packing was in good condition. I now firmly believe that damaged goods are sold and sent out without any intentions of providing a refund. Do not be fooled by positive feedback as this can be purchased. Also don't be fooled into thinking your experiences will be any different. DO NOT PURCHASE FROM TOMTOP.COM, ITS NOT WORTH THE HEART ACHE. Tomtop.com reply to this post asked me to contact their support people I have been in contact with their support people since I put this review up. They will not pay postage back even though they have not provided the item I purchased- undamaged. Poor customer service. If I send the damaged item back Tomtop.com will simply have my proof and go quiet as they have with other customers.

Fish N'Chips丹麦 · 写过 1 条评价 · 发表于 2021-09-16

Works Very Well

Aoife Lynch爱尔兰 · 写过 1 条评价 · 发表于 2021-09-15

Terrible customer service. Sent out wrong product

Sent me the wrong keyboard, only gave me a partial refund because they said they sent out the right one. It was a completely different colour to the one ordered. Terrible customer service and they won't pay to send it back to China. Bad experience overall.

Satisfactory

So far, I would say it has been a satisfactory service.

Tomtop.com not trustworthy.

Item arrived damaged. Contacted tomtop.com and was offered $9au. Item cost $74au. Declined offer and was offered $20au. Advised tomtop.com that this was not appropriate. Have not heard from tomtop.com again. I thought I had found a trustworthy business but I was very wrong.Happy to change this review if tomtop.com act responsibly. I have now been offered $40au for my $74au item. Just not fair. Tomtop.com have now offered 65% of the purchase price and have since changed their mind. They want me to cover costs and send the item back so they can have a look at it. I have already sent very clear photos 10 minutes after it arrived damaged. I never received an undamaged item. They should be covering postage. I would highly recommend NOT purchasing anything from tomtop.com.

Zero stars :(

If there were less than 1 star, I would have ticked it. Bought some goods. They sent me an email with the tracking number. The tracking site states that the goods have been delivered. The issue is that, nothing has been delivered. They denied my account. They never recognized my email.

Don't purchase from them !!!!

I choose product,I pay via PayPal,I receive confirmation email ....product is ready for shipment ....ONLY to receive next email : product sold out and discontinue .What the HELL ? Right hand don't know what left hand a doing ??? Don't purchase from them before they sure they have in stock

Got in record time but

Got in record time. Yet to try the product. But I didn't receive notifications about my package when in delivery.

BAD BAD BAD

A different product of much lower value has arrived, their refund offer was minimal, they ask to return at my expense, without refund, yet it was their mistake. I sent photos of the product arrived and they don't even know what they sent me. Stay away from this site! EDIT: the answers they give to the reviews are prepackaged and absolutely do not respect reality, because then they do not solve absolutely anything!