Tomtop

i had problem with my 3d printer ..

i had problem with my 3d printer ... extruder stopper to work after 1 hour ! i had no answer or any kind of warranty.. NEVER AGAIN !

MALEDETTI CINESI

MALEDETTI CINESI, SI SPACCIANO PER TEDESCHI MA LA RICEVUTA DI PAYPAL LI TRADISCE... NON SOLO, HANNO IL CORAGGIO DI PAGARE PER OTTENERE UN FEEDBACK POSITIVO: Hello! I’m Justin. We have received a lot of feedback on our TOMTOP official website because of your support. We truly appreciate it and will definitely work hard to better serve you.   We are now offering a 2USD COUPON for you,  in return that you write your true review on any one of the three websites. You will get 3USD COUPON if you write on two xebsites. ON if you write on three sixxes . Please xxxxxxxxx of the follxxx ebites: trustpilot /evaluate .tomtop. .poulpeo reductions tomtop. resellerratings/store/TomTop_Wholesale_Center Write your review and activate it. Send your review link back to our service exail address:support tomtop xom We will immediately send you the COUPON, in return! Yours Sincerely, TOMTOP IN SOSTANZA IL CONCETTO DI FEEDBACK VIENE STRAVOLTO NEL MOMENTO IN CUI IL VENDITORE RILASCIA DENARO PER OTTNERLI positivi, mi auguro che le autorità chiudano questa azienda Ho dovuto cancella email e indirizzi perché noni consento di inviare questo feedback

Poor customer service

I ordered a set of Lenovo Bone conduction headphones,first problem was they were telling me they were delivered and signed for 1 week before I actually recieved them....basically called a liar....then when I recieved them the headphones language was in Chinese which was not on order description, I contacted help desk 4 times and got no help whatsoever only same automatic reply....send a photo,video of problem...how can I possible do this....appaling customer service and an item which is of no use to me.

Bad support, horrible quality check

Bad support, horrible quality check. I bought 2 Baicycle electric bikes less than a year ago. One broke suddenly, throwing me to the ground, injuring me. The failure is clearly from the factory since the welding from the main frame to the ark where the pedals are, got completely detached. I contacted support and they blame it on the "way I use it". This is a city bike, used in the city on the bike lanes. Not for jumping, mountain biking, or else. So they insist the warranty won't cover it and I should repair it myself and they reimburse me only 50 Euros. Because of the material, it's done, no repair shop wants to repair it since the wielding itself plus the disassembly and assembly (it broke where the battery is) will cost me more than the bike costs. This is a ~400 euro bike. They have not answered my emails anymore and they delete my posts in their forum. So, if you're thinking of buying from this site, think again. If you are willing to buy goods that will not endure the normal use and get a horrible support experience, then go ahead.

Seller not thrustworthy

They have my order on hold for thé last two months while it was paid during the order process. No reactions on my contact. Stay away from them.

product as described

Order No:BA21J09V1042-N6DCND

Order No:BA21J09V1042-N6DCND After 2 weeks and 3 times use not working anymore. Now weeks waiting for solution. I paid over US$ 65 for it. Now they offer me just US$ 10 .... I asked for replacement or full return of paid amount. Beware: TomTop don't offer warranty in many cases!

Mr. Wonka Fbg德国 · 写过 11 条评价 · 发表于 2022-01-06

TomTop tries to fool its possible clients-STAY AWAY

TomTop did fairly good in sending a magnifying USB light. They try to get good ratings by offering up to 5 USD. The issue is that you have no chance to use these credits, as a bunch of rule-out criteria makes it IMPOSSIBLE to apply them. The support center does not answer. Forget the 12% TTPOWER6 discount voucher, it does not work either on Flashsales. KEEP YOUR HANDS OFF!

I ordered an e-bike and asked for a…

I ordered an e-bike and asked for a refund. They said they refunded my money, but they didn't. Don't buy from this website! I'll post a video soon about this company and how I got scammed. Most good reviews here are fake to let the company look like they are trustworthy.

Tomtop so bad

I had bought an 1 item since 14/10/2021, and i do not receive it again today 29/11/2021. I have sent 2 mails to their support but i do not receive any answer.

Vagelis Charitakis希腊 · 写过 3 条评价 · 发表于 2021-11-20

Lack of customer service.

I bought a Haylou Bluetooth headset but only one works. I was never answered in the email. I sent a second email and the address is correct. But it is probably in vain. Order No: BA21K03V1313-5HYYYG. You can find me if you want to be right with your customers.

Daniel Flink德国 · 写过 1 条评价 · 发表于 2021-11-18

3d Drucker Netzteil explodiert und raucht Bestellnummer: BA21J29W2322-U7GPI0

Hallo , Habe einen 3d Drucker bei tomtop gekauft der zuerst ein defektes Display hatte(bluescreen) und als ich meinen Drucker neu gestartet hatte gab es im Netzteil eine kleine Explosion und das Netzteil fing stark zu rauchen an also habe ich dass Netzteil sofort vom Strom genommen und nach draußen gebracht. Habe dann sofort dem Support von tomtop angeschrieben der dann leider absolut nicht gewissenhaft gehandelt hat, sie bestehen die ganze Zeit darauf das ich ein Video vom Schaden aufnehme und in YouTube hochlade. Ich habe kein YouTube Account und kann auch kein Video hochladen da das Netzteil definitiv kaputt ist und ich es zu gefährlich finde es einfach wieder am Strom anzuschließen, ich kann und darf auch nicht das Netzteil öffnen da meine Garantie dadurch wegfällt und ich als Laie nicht an elektrischen Geräten rumspielen darf deshalb kann ich auch den Schaden nicht filmen da man von außen überhaupt nichts sieht, es muss von einer fachkundigen Person geöffnet und geprüft werden. Ich habe jetzt 3 Nachrichten geschickt und bekomme immer die selbe Antwort Ich habe es sehr ausführlich erklärt das ich es nicht anschalten kann aber das ist einfach eine Frechheit, die Antworten gehen nie auf meine Fragen ein, es kommt immer der selbe Text. Ich will jetzt einfach nur noch mein Geld zurück und werde dort nie wieder bestellen, da ich so eine Desinteresse nicht akzeptieren kann. Ich habe tomtop angeboten das ich dass mit dem Hersteller kläre wenn sie mir den Kontakt geben oder ihnen das Netzteil zurück schicke oder das ich die Hälfte bezahle usw. ————————————————————————— Dear Daniel Flink, sorry for that , Since we did carefully check the order and the package to make sure everything was in good condition before shipping out. But we are still very sorry for the inconvenience has brought you. Is that possible to bother you to take a detailed video which can show this problem and send the video linksby Youtube to me? or you can take the video to us by mp4 files , then we can download and send it to the supplier to seek for the help . So that we can check it with our technician and work out a solution for you. Best regards Alisa ————————————————————————— Dear Daniel Flink, sorry for that , Is that possible to bother you to take a detailed video which can show this problem and send the video linksby Youtube to me? or you can take the video to us by mp4 files , then we can download and send it to the supplier to seek for the help . and then they will send the parts to you later . wish you can cooperate with us , So that we can check it with our technician and work out a solution for you. Best regards Alisa ===================================== ————————————————————————— Dear Daniel Flink, sorry for that , Is that possible to bother you to take a detailed video which can show this problem and send the video linksby Youtube to me? or you can take the video to us by mp4 files , then we can download and send it to the supplier to seek for the help . and then they will send the parts to you later . wish you can cooperate with us , So that we can check it with our technician and work out a solution for you. Best regards Alisa ========================================== ————————————————————————— Dear Daniel Flink, Thank you for your reply. You can send a problem video about this product, we can download and submit the video robustly to the technicians for help, thank you Have a nice day ! Best Regards Alisa

Dishonest Company

This Company is a sham, Dishonest, with very poor customer service, and after ordering there is no accountability of you package. Save your money this business pays for good reviews but won’t return your money or lift a finger to either find your package or send another one to replace the lost package. In a nut shell this company is dishonest.

The worst customer support.

I strongly recommend you not to buy from this website. I bought a 110V strobe light for photography because I live in Canada but they sent me a 220V EU type instead. I contacted them via email with the pictures of the box and the product and screenshots of my order attached but customer support thinks I ordered the wrong item instead of them putting wrong information and SKU( D7892US ) on the website. No reply since two days ago. I own different strobe lights from the same company so I tested with the cable , but it only went half the strength. Now, there is a big useless chunk of light laying in my house and I have no idea what to do with it. I hope I can get my money back. Order number: AN21J21C3729-ICRHFB

Harminder Sohal英国 · 写过 8 条评价 · 发表于 2021-11-08

Ordered overcharged on order so tried…

Ordered overcharged on order so tried canceling after a minute on order no option so I've contacted them getting no response it only a few quids worst case will open PayPal dispute if I have too still can be cancelled easily as in processing stage

Scam ordered 3 hoverboards never came…

Scam ordered 3 hoverboards never came and am updating this a year later I think they pay people for those good reviews because there is no way

Monsif A-DiDi德国 · 写过 1 条评价 · 发表于 2021-11-01

Caution

Dear buyers, I advise you not to buy from this website, I bought a e-bike, the bike arrive in time, after one day of use the bike turns off, and I get continuously the error message E004. Now I can't use the bike. This buyer want to give me 115 euro to keep the bike like this. I want to return it and PayPal want me to send it on my own cost (Policy of the website!!!!). And shipping from Germany to chine is expansive. also the reparation in Germany for E-bikes is expansive. And now have I to hold this useless Bike with these Problems that I'm not responsible for? Order numbers: AA21I23M2151-PA0VQM Have a nice day.

The worst customer support I have ever…

The worst customer support I have ever seen. They have send me a used 3D printer for a new price, which has filament still in it. Connectors was broken and I still did not get them to send me a replacement board. Every reply I habe sent is answered in 2 days. Unacceptable. Broken product, full price, zero support. Dont even try to send back, they will not reply and you will not get your money back. Order Number BA21J20V2047-JYA3AM

Best prices and fastest delivary.

Best prices and fastest delivary. Could not follow my package but all come alright.

good service

good service, with good support