China electronics wholesale center: professional manufacturer and wholesaler of vedio games & accessories, apple mp3/mp4 players, cell phones, wedding dresses, security products, electronic gadgets, PC accessories and more.
People beware. Once they have your money, their "Customer Service" is horrible. They are scammers. My item (Underwater Metal Detector) is defective and they will not take it back for a refund. I will never buy from them again and advise everyone to stay away........
Tomtop 回复2021-09-09
Dear Klod Binette,
Thanks for your order and we are sorry for all the inconvenienced.
First of all, we are sorry for any quality problems with your product, please do not hesitate to contact our customer service.
Due to that we can not know well the details of your order. Please is there any possible to update your order number or email address ? So that we can check the details and supply you a solution as soon soon possible.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Tomtop.com
Good day. I read all the good reviews, then was reminded about my disappointing experience. I bought myself an expensive birthday gift in 2019. I never received my order. I was promised a refund until there was no longer any response from Tomtop.
I have been ordering various products…
I have been ordering various products here all the time for many years. There are problems, but a dispute with the seller solves the problems that have arisen.
The TOMTOP is correct seller , they hold their promisis , the transportation is fair , the quality level of products are good. The product range is exciting , interesting and special .
Ich habe nicht bei Tomtop bestell, sondern bei CAFAGO...ist aber das gleiche Unternehmen - auch die Seite ist komplett kopiert. Bei beiden kann man soweit sagen: wenn Euer Produkt nicht beschädigt ankommt oder es nicht nach 3 Monaten defekt ist, habt Ihr hier kein Problem. Sobald aber eine Reklamation fällig ist, wird man Euch als Deppen verkaufen, Immer neue Entschuldigungen haben und sogar versuchen Euch aufs Kreuz zu legen. Ich habe glücklicherweise mit PayPal gezahlt, muß nun auf eigene Kosten einen Toilettensitz nach China schicken. Der wird auch nicht ankommen, da es eigentlich nach HONG KONG gehen soll...aber man schreibt Xianggang, CN...- auch die Postleitzahl ist falsch. Was passieren wird: es kommt nicht an...Und Cafago meint, sie bestimmen die Regeln:
"1. The cost of return demand to cover by yourself. Need to select the post office with tracking number.
2. Packaging items need original.
3. After receiving the package, we will refund you as soon as possible.
4. If you send, please contact me again and supply the tracking number.
If you agree with those points,we will send you an address.
Please let us know your final decision."
I have already exchanged dozens of emails with them, their target is just wasting time...until you give up.
Luckily PayPal just needs a proof that is was send to the address they gave...then I get my money back.
Please be everyone warned. Read the reviews of those who have warranty issues....it is repeating itself. This Chinese company doesn't expect anyone claiming what they received...and they also do not want to refund you or repair.
Very much a scam!!!
Their webpage showed a link/item for a very expensive item and they shipped me something that was not the same product and not even the same brand. Bought a $160 item and received something I could have bought at a dollar store. And now that page is gone.
Shameful. Save yourselves the time and wasted money.
Tomtop 回复2021-08-18
Dear Matt，
We are sorry to bring you a bad customer experience.
There maybe some misunderstanding , we will willing to solve your problem soon .
Please is there any possible to update your order number or email address ? So that we can check the details and supply you a solution as soon as possible .
Looking forward to your quick reply.
Best regards,
Tomtop.com
Don't take the risk with this company just to save money. I ordered an item, they said that they couldn't process the order without photocopies of the credit card - both sides and would cancel the order. Then said they would process the order and took payment, now they are supposedly arranging a refund. The email read like they are either stalling or can't do a refund- most companies refund instantly not in a week+!!
Tomtop 回复2021-08-18
Dear Anthony Davies，
We are really sorry for the inconvenience .
Since this payment is judged by the bank's risk control as a relatively high-risk transaction, in order to ensure the safety of your funds, it is sometimes necessary to verify the credit card information.
We have refunded to your payment account.
For credit card refunds, it may take up 3 to 15 business days to appear in your account.
This delay depends entirely on your credit card company and any intermediaries.
Please do not worry , you can wait for a while and check it later .
Thanks for your understanding .
Best regards,
Tomtop.com
AWFUL CUSTOMER SERVICE
Order ref: BN21G01L1021-9NIZTF. Emails have been back & forth with Ava who has said you will not be replacing the present. I have one very disappointed son and you have one aggrieved customer - now my emails are being ignored although I have advised how YOU are to contact Hermes and get a refund in progress. STILL VERY UNHAPPY
Parcel (sons birthday present) not received by me (delivered to someone else). Tomtop will not replace or refund me. Received an email asking to prove I hadn't received the parcel - how do you prove that. DO NOT USE THIS COMPANY, they do not have their customers at heart.
There are 33 flats where the parcel has been delivered, I have put a poster in each of their postboxes asking if they have the parcel and no-one has responded. I have also been in contact with Hermes (the courier) who have advised you speak with them directly - not sure if you've done this?
Tomtop 回复2021-08-18
Dear Tracey Nicolls ,
Thanks for your order and we are sorry for all the inconvenienced. We are sorry to bring you a bad customer experience .
Your feedback let us know that customer service problems still need to continuously improve efficiency. Please allow me to express my sincerest apologies on behalf of my team.
We have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
Looking forward to your quick reply.
Best regards,
Tomtop.com
I wanI wanted to refuse a shipment that I duplicated without asking for a request, but it was not fulfilled. I now receive both shipments with the same productsted to refuse a shipment that I…
I wanted to refuse a shipment that I duplicated without asking for a request, but it was not fulfilled.
I now receive both shipments with the same products
всичко е точно, просто е трябвало време да се коригират нещата.
Don’t order from an item paid for an item never received and no refund.
Tomtop 回复2021-08-03
Dear Robert Browning，
We are sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
Please is there any possible to update your order number or email address ? So that we can check the details and supply you a solution as soon as possible .
Looking forward to your quick reply.
Best regards,
Tomtop.com
I ordered the nugget ice maker it was on a clearance sale for $39.99 plus shipping. What was sent to me was a cheap little metal dollar store ice scoop, and when I contacted them they said I got what I ordered. They said there were different options on the order page which there was none. Who in their right mind would pay over $40 for a cheap made metal ice scoop?
Tomtop 回复2021-08-03
Dear Nuptup,
Sorry but we never sell ice machine or Ice scoop as you mentioned .
Could you please check again whether you ordered from other website ?
Our products are carefully checked to ensure the quality .
If you have left the wrong review, we sincerely hope you can delete it.
Thanks for your kindly understanding .
Best regards,
Tomtop
Do not buy the TOMTOP MECHANICAL DIAGNOSTIC TOOL
OBD311V
This has been advertised as a milage correction tool but doesn't have this function, it's quite capable of reading your be cars data but you can't reset your mileage with it..HUGE CON JOB.. Update August 2021 .. Please read the reply below and that should explain enough.
Tomtop 回复2021-08-03
Dear Gary,
Thanks for your order and we are sorry for all the inconvenienced.
First of all, we are sorry for any quality problems with your product, please do not hesitate to contact our customer service.
Due to that we can not know well the details of your order. Please is there any possible to update your order number or email address ? So that we can check the details and supply you a solution as soon soon possible.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Tomtop.com
Way too loose on the wrist, isn’t half as good as it claims and they won’t refund more than 15$Can when purchased for well over 200$ca. Emails back n forth we’re automated and wouldn’t answer any questions you may have. Wouldn’t recommend to anyone!!!!
I made a purchase from tomtop website, paid and then received an email saying I hadn't paid and asking for more money!
I have sent as asked proof of payment and the email as instructed but that was long ago.
Unfortunately it looks like all communications are now ignored..
Do not use this company.
Tomtop 回复2021-08-03
Dear Steve Minett，
We are sorry to bring you a bad customer experience.
Sometimes when two orders are placed at the same time, one is cancelled by the system without payment and the other is successfully paid, the system sends a cancellation email for non-payment, sorry for the misunderstanding.
Please is there any possible to update your order number or email address ? So that we can check the details and supply you a solution as soon as possible .
Looking forward to your quick reply.
Best regards,
Tomtop.com
Placed an order on Sunday evening and got the package on Thursday lunch, that’s from a German warehouse to Sweden, so I call that ok.
The only downside was the lack of english instructions (only chinese included).
One if two products defective. Will not accept returns. Will waste your time asking for more info about product. Would not buy from them again.
Do not believe their response. They have sent me multiple emails asking for information. I provide that information and they do nothing
Tomtop 回复2021-07-22
Dear Christian Carpenter ,
Thanks for your order and we are sorry for all the inconvenienced.
First of all, we are sorry for any quality problems with your product, please do not hesitate to contact our customer service.
Due to that we can not know well the details of your order. Please is there any possible to update your order number or email address ? So that we can check the details and supply you a solution as soon soon possible.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Tomtop.com
Ordered a rebuild kit for my tractor back in may. They refused to give a tracking number for my order. They kept stating don’t worry about it. They then refused to give a refund after it had been over a month and I had not received my order. Had to go thru the company I used for my payment to get the refund. After that I received a threatening email from them that I forwarded to the company I used for payment. All I can say is don’t use these guys for anything as it will not end well. They have no respect for there customers and or your purchases
Tomtop 回复2021-07-22
Dear Joel B，
We are sorry to bring you a bad customer experience. Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
Please is there any possible to update your order number or email address ? So that we can check the details and supply you a solution as soon as possible .
Looking forward to your quick reply.
Best regards,
Tomtop.com
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