We're sorry to hear about your concerns. We're unable to locate an account under the name associated with this review or any variation of it, so we cannot verify the specific circumstances described. The $49 promotional price is for our Basic package, while filing fees start at $450 per class. These fees are disclosed on our website and throughout the checkout process before an order is submitted.
We understand how disappointing it can be to learn that there may be a potential conflict with your trademark after you have already invested time in the process.
To clarify, the attorney review is a separate professional service that was completed as part of your order. The purpose of that review is to assess the application and identify potential legal concerns, including issues that could affect the likelihood of registration. The attorney’s recommendation was based on their review of your specific circumstances and was provided before the application was submitted to the USPTO.
Because the attorney review had already been completed, that portion of the service was not eligible for a refund. The remaining eligible amount was refunded to you in accordance with the terms of the service.
We understand that this was not the outcome you were hoping for, and we appreciate you taking the time to share your experience.
We're sorry to hear that your experience did not meet your expectations.
The $450 filing fee is charged per class and is disclosed during the ordering process and on our website. This fee is required in order to submit a trademark application and is not an optional charge.
At this time, we are unable to locate your order based on the name provided in your review to investigate your concerns further. We have reached out to you through Trustpilot requesting additional information so we can review your account and address your concerns directly.
Regarding Expedited Processing, this service expedites the initial review and first touch of your order by our processing team. It does not guarantee that your trademark application will be filed within a specific timeframe.
We appreciate the opportunity to review your concerns and look forward to hearing from you.