Hello. We’d like to clarify that Ultimate Guitar still offers a large amount of content that can be accessed for free. Many tabs, chords, lyrics, and community features remain available without a paid plan, and you can continue using them without subscribing. Official tabs are made by our UG Tabbers team. For more details, please contact us at [email protected]
Subscriptions mainly unlock additional tools and advanced features, but the core purpose of the platform- finding and playing songs- does not require payment. That said, your feedback about how subscription prompts are presented is valid, and I will make sure it is shared with the relevant team so they can review how this experience feels from a user’s perspective.
Aydar- Community manager
Hello! Please contact me at [email protected] as soon as possible. It seems there may be multiple accounts or an incorrect subscription, and I can help clarify and guide you to the right solution.
Kind regards,
Aydar
Community manager
M
M.S. · 写过 9 条评价 · 体验于 2026-03-23 ·
★★★★★
注册 7 天免费试用@...
注册 7 天免费试用，每年 49.99 美元（春季优惠）。然后，您的信用卡将通过自动续订收取@69.99 的费用，并且试用不会出现在您的帐户中！客户支持人员将尝试通过编写以下内容来欺骗您：
“99.99EUR/年的计划提供 7 天试用。该计划是预先选择的。但恐怕您没有开始免费试用。您选择了 12 个月的计划（折扣价），但没有免费试用。
我决定和我的总部讨论一下这个案子，并要求他们降价。
以下是我们为您提供的特别选择：
选项 A：12 个月的额外访问权限 + 您当前的 1 年 PRO 访问权限 + 包含移动应用程序中的 PRO 功能（选择此选项，您将获得总共 24 个月的 PRO 权限，无需额外付费）；
选项 B：25% 退款 + 您当前的 1 年 PRO 访问权限 + 6 个月免费 UG 课程功能（这样您将获得 25% 的已付费资金，保留 12 个月的订阅，并且您将拥有 6 个月的 UG 课程订阅）；
选项C：根据服务条款；退还 1 个月和 1 年订阅之间的差额； PRO 访问将保持有效 1 个月”
不惜一切代价避免
Ultimate Guitar 回复2026-03-26
Hello! I recommend contacting me directly at [email protected]. I’ll guide you and ensure the issue is handled properly.
Kind regards,
Aydar
Community manager
Hello! Reach out to me at [email protected] at your earliest convenience. I’m here to help and ensure your concerns are addressed efficientlyю
Kind regards,
Aydar
Community manager
A
Amirul Azim · 写过 1 条评价 · 体验于 2026-03-25 ·
★★★★★
优质的服务。
Ultimate Guitar 回复2026-03-26
Hello,
Thank you for this review. It is such reviews that help us make our service better.
Kind regards,
Aydar
Community manager
Hello! Please contact me at [email protected] and describe the problem in detail. The more information you provide, the faster I can investigate and ensure the team receives everything needed to resolve it.
Kind regards,
Aydar
Community manager
Hello, I would like to ask you to contact me at [email protected] and describe the nature of the problem in more detail, so I can start the investigation ASAP.
Kind regards,
Aydar
Community manager
J
Jane · 写过 23 条评价 · 体验于 2026-03-10 ·
★★★★★
谢谢终极吉他
谢谢终极吉他，没有你就不会。
Ultimate Guitar 回复2026-03-11
Hello! I’m genuinely happy to see you as part of the Ultimate Guitar family. Your presence truly inspires our team, and we hope the app continues to help you enjoy music, learn new songs, and share your passion with the community every day.
Kind regards,
Aydar
Community manager
Hello! Please contact me at [email protected] and describe the problem in detail. The more information you provide, the faster I can investigate and ensure the team receives everything needed to resolve it.
Kind regards,
Aydar
Community manager
Hello! To help me handle this properly, send a detailed description of the problem to [email protected]. I’ll make sure the information reaches the team and the issue is addressed.
Kind regards,
Aydar
Community manager
J
Justin macaluso · 写过 1 条评价 · 体验于 2026-02-20 ·
★★★★★
转置功能现已付费！
刚像往常一样去UG找和弦，发现我经常使用的一个功能，移调，现在变成了一个需要付费的高级功能！我还可以，但现在我想所有没有学过音乐理论的用户都会感到陷入困境和被欺骗。这让我尝到了企业贪婪的可怕味道，我现在将参观 UG 作为最后的手段，而不是第一站。这是用户生成的内容，和弦来自其成员，所以看起来 Ultimate Guitar（徽标中有趣的喇叭......）只想从人们那里获取，然后获取更多，而不是给予回报。顺便说一句，网站上已经有很多广告。真的很遗憾。
Ultimate Guitar 回复2026-02-22
Hello. We’d like to clarify that Ultimate Guitar still offers a large amount of content that can be accessed for free. Many tabs, chords, lyrics, and community features remain available without a paid plan, and you can continue using them without subscribing.
Subscriptions mainly unlock additional tools and advanced features, but the core purpose of the platform- finding and playing songs- does not require payment. That said, your feedback about how subscription prompts are presented is valid, and I will make sure it is shared with the relevant team so they can review how this experience feels from a user’s perspective.
Kind regards,
Aydar
Community manager
D
David · 写过 1 条评价 · 体验于 2026-02-19 ·
★★★★★
订阅轻松取消
Ultimate Guitar 回复2026-02-20
Hello,
Thank you for this review. It is such reviews that help us make our service better.
Kind regards,
Aydar
Community manager
Hello! Please contact me at [email protected] and describe the problem in detail. The more information you provide, the faster I can investigate and ensure the team receives everything needed to resolve it.
Kind regards,
Aydar
Community manager
E
ESL · 写过 1 条评价 · 体验于 2026-02-14 ·
★★★★★
免费试用意味着 39,99 欧元/年
具有误导性，让您看起来可以选择免费试用，而不是收取 39.99 欧元的全年订阅费用
Ultimate Guitar 回复2026-02-16
Hello! Please contact me at [email protected] and describe the problem in detail. The more information you provide, the faster I can investigate and ensure the team receives everything needed to resolve it. — Aydar- Community manager ([email protected])
A
Andreas Putz · 写过 1 条评价 · 体验于 2026-02-01 ·
★★★★★
喜欢用 Ultimate 吉他学习！
很棒的标签，包含我想播放的所有歌曲！
Ultimate Guitar 回复2026-02-06
Hello,
We are very glad that you are a member of our big family!
Kind regards,
Aydar
Community manager
K
Kunde · 写过 6 条评价 · 体验于 2026-02-02 ·
★★★★★
最好的和弦应用程序！
Ultimate Guitar 回复2026-02-03
Hi there! We value every member of our community, including you.
Aydar (Community manager)
