Ultimate Guitar (www.ultimate-guitar.com) has a 3.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 44% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
They refuse refunds, all communications are with bots and all they do is mention their TOS and offer disscounts instead. Have asked my bank to chargeback and ive report them to EU authority. In short, this company is a scam.
I am thrilled that my pleas for help were finally addressed by a fantastic, professional named Aydar! I quickly received the complete refund as promised. I'm pretty sure the difference in ultimately handling this issue is because a human is involved versus automation taking over. Now I can honestly say that my experience with Ultimate Guitar has been acceptable. More than acceptable! Thank you, dear Aydar!
Hello! I’d like to ask you to contact me at [email protected] and explain the problem fully. This allows me to start the investigation ASAP and ensure the team has all necessary details. Kind regards, Aydar Community manager
Ultimate Guitar Interface Regression-Desktop Version Ultimate Guitar’s recent interface update completely breaks the workflow for multi-instrumentalists by completely decoupling the vocal track from instrument tabs. Previously, the "Official" and "Pro" interactive tabs layered the vocal melody and lyrics directly over the selected instrument track. This allowed musicians to easily play and sing simultaneously. Now, vocals are locked into an entirely isolated tab.This change makes the platform virtually useless for anyone preparing for live performances or practicing real-time accompaniment. You cannot toggle back and forth between an instrument tab and a vocal tab mid-song. By forcing this separation—likely to push isolated multi-track playback features—Ultimate Guitar has prioritized a rigid digital layout over real-world usability. The developers need to restore the option to view lyrics and vocal cues concurrently with instrument notation.
Hello, and thank you so much for taking the time to share your feedback with us- we genuinely appreciate it. We wanted to let you know that we've temporarily rolled back to the previous version of the tab page while our team works on improving the performance and stability of the updated design. This change is intentional and applies to all users, so please rest assured this isn't an issue specific to your account. Importantly, this rollback only affects the tab page's appearance- your tabs, favorites, playlists, and Pro features remain fully intact and unaffected. Once we've completed the necessary performance and stability improvements, the updated design will return with a smoother, more reliable experience for everyone. If you're experiencing anything that seems broken or isn't working as expected, please feel free to send me a screencast (video) showing the issue, and I'll make sure it gets forwarded to the appropriate team for further investigation. We appreciate your patience as we work to get this right, and thank you again for helping us improve the app. Kind regards, Aydar Community manager
I had an Ultimate Guitar subscription a couple of years ago and believe I canceled it through my subscriptions. When I saw another charge on August 1st 2026, I checked again and immediately contacted customer support within a couple of hours of the transaction. Although I explained that I believe the renewal was a mistake and requested a full refund right away, I was told that, under their terms and conditions, they would not issue a full refund. They offered a partial refund, but not the full amount. I also could not find proof of my active subscription, which made the situation even more frustrating. My advice to anyone using Ultimate Guitar is to be extremely careful when canceling your subscription. Don’t just assume it’s canceled, verify it directly with the company and keep confirmation emails or screenshots for your records. If an unexpected renewal happens, don’t expect that contacting them immediately will result in a full refund. Based on my experience, I won’t be doing business with Ultimate Guitar again.
Hello! Contact me at [email protected] with all relevant details about the issue. I’ll start investigating right away and make sure the information reaches the team efficiently. Kind regards, Aydar Community manager
Started a 7 day free trial, cancelled it after a day and got charged 99$ a week later because apparently it the free had started two different subscriptions and I had only cancelled one of them. Support refused to give a refund.
Hello! Reach out to me at [email protected] at your earliest convenience. I’m here to help and ensure your concerns are addressed efficiently. Kind regards, Aydar Community manager
DO NOT SUBSCRIBE TO THESE PEOPLE. This is an extremely shady, dishonest and misrepresentative business. Once you give your credit card to these people, they will take you for all they can. Avoid avoid avoid.
Hello! Please contact me at [email protected] and describe the problem in detail. The more information you provide, the faster I can investigate and ensure the team receives everything needed to resolve it. Kind regards, Aydar Community manager
I attempted to cancel my auto-renewal the same day I was charged the fee and received chatbot responses to my emails. According to ultimate guitar and their terms of service I cannot get a full refund. Any company that does not allow a subscription cancellation the same day obviously is desperate for the money and to prevent cancelations. Happy to pay when I use a service. Unhappy to not receive a refund when I reach out to cancel same day. Can't be a real service. Here is the chat bot responses...and when I ask for a phone number or al customer service person, I don't receive anything....this is not a real service. ___________________________________ Hi, Thank you for reaching out! Email linked to your UG account: You have a 1-year subscription to Pro since 2023-07-21. The auto-renew for this subscription was not canceled before, so you were charged for another year as advertised. So this purchase was fully pre-authorized on your side while subscribing. I've decided to discuss the case with my head office and asked them to cut off the price. So here are our special options for you: Option A: 12-months additional access + your current 1-year PRO access + PRO features in mobile apps included (by choosing this option you'll get in total 24 months of PRO without additional charges); Option B: 25% refund + your current 1-year PRO access + UG Courses features for 6 months for free (this way you'll get back 25% of the paid funds, keep the 12-month subscription and you will have the UG Courses subscription for 6 months); Option C: according to Terms of Service; refund the difference between 1-month and 1-year subscriptions; the PRO access will stay active for 1 month, it will be refunded 25USD Note: All options have automatic cancellation after the chosen period. So, which option do you prefer? ____________________________
Hello! Please contact me at [email protected] and describe the problem in detail. The more information you provide, the faster I can investigate and ensure the team receives everything needed to resolve it. Kind regards, Aydar Community manager
Since becoming an APP and charging for Tabs, this Website and it's associated Chrome App is a complete waste of time and money. JUST tried to give it a chance. Would not load. Would not load after uninstall/reinstall Would not load from Chrome Search Link This website and associated Chrome app are complete garbage and a waste of time USED to be a great resource to learn new licks, tabs and songs, HOWEVER, it's just a pile of crap right now.
Hello! We are very sorry that your experience with the app was not satisfactory. We value constructive criticism as it helps us improve continuously and better meet your expectations. Kind regards, Aydar Community manager
You have become entirely clogged up with advertisement, and are the most terrible thing to come up against at every time I look for a song. I used to be so cool with Harmony Guitar and you bastards have completely given your power away from the musicians and turned into a capital entity. I take a lot of effort getting around.
Hello! We are very sorry that your experience with the app was not satisfactory. We value constructive criticism as it helps us improve continuously and better meet your expectations. Kind regards, Aydar Community manager
WHATEVER YOU DO, DO NOT PURCHASE A SUBSCRIPTION THROUGH GOOGLE OR THE MOBILE APP. I've been in communication with Google Play support and Ultimate Guitar for almost 2 weeks. I purchased an annual subscription after reading about their 14 day return policy. I wanted to use the app for the transpose feature originally. I then saw that the notation style wasn't what I was expecting and requested my refund 3 days after purchasing. Ultimate Guitar told me I needed to talk to Google since they were managing my membership. I don't recall signing up on Google play so it must have been automatically set up in their mobile app. Google has denied my request and directed me to Ultimate Guitar multiple times. Ultimate Guitar says they are not able to process ANYTHING. This leaves us scammed by the biggest marketing tech company and Ultimate Guitar is not fulfilling their policy promise for a 14 day return. This is a SCAM. These kinds of practices should be illegal. Please be careful who you support. Now I have an annual membership I won't ever use.
Hello! Kindly contact me at [email protected] with all relevant details about the problem. This allows me to analyze it thoroughly and communicate clearly with the developers to fix it. Kind regards, Aydar Community manager
Careful with this one They charged my card 3 times Response from customer service automatically generated by bot They don’t give refunds Avoid! Had to file dispute with my bank
Hello! Please write to me at [email protected] describing the issue you are experiencing. The detailed information will allow me to pass it to our developers efficiently and ensure a quicker resolution. Kind regards, Aydar Community manager
I used to have this app, years ago. Like others are saying, they take your money and won't refund it. It took me 3 months to get a refund... and that was from Google, not UG. I'm back here because I was wondering if it was worth signing up now, if they had improved. But it seems not Edit: Looks like a boiler plate response from UG
Hello! I recommend contacting me directly at [email protected]. I’ll guide you and ensure the issue is handled properly. Kind regards, Aydar Community manager
NEVER EVER GIVE THESE SCAMMERS ANY GODDAMN MONEY.
Hello! Please contact me at [email protected] and describe the problem in detail. The more information you provide, the faster I can investigate and ensure the team receives everything needed to resolve it. Kind regards, Aydar Community manager
Be careful when using their free trials. They will happily take your money, even though you cancel subscriptions. They will claim you didn't cancel, even when you show them the corresponding cancellation emails! A very dodgy practise and they know it.
Hello! I recommend contacting me directly at [email protected]. I’ll guide you and ensure the issue is handled properly. Kind regards, Aydar Community manager
Do not get a subscription. They do not warn you of the renewal. They take the money and will not refund. (And now the reply I get is a scammer, just icing on the cake). Terrible customer service. Also, there is a law suit going on right now about their payment scam.
Hello! Please contact me at [email protected] and describe the problem in detail. The more information you provide, the faster I can investigate and ensure the team receives everything needed to resolve it. Kind regards, Aydar Community manager
I cancelled my free trial of Ultimate Guitar’s Pro subscription within the 14 day cooling off period. I was then charged £90 by them, when I queried it I was advised that I actually had two active subscriptions and failed to cancel both. They are now refusing to issue a refund. The customer support team have been unhelpful and I believe this company is profiting from misleading subscription policies. The individuals I spoke to are Anna & Guzel. Both extremely unhelpful, with neither willing to take ownership and resolve the issue. I will be contacting my bank to issue a charge back to get my money back. Avoid subscribing unless you want to waste endless amount of time talking to incompetent employees & having to contact your bank.
Hello! Please email me at [email protected] with details so I can start investigating ASAP. Kind regards, Aydar Community manager
I started a 7 day trial subscription with a view to joining as UG Pro member to use the tab library. When I joined however, they bundled a lesson package into the subscription that was not clearly detailed and charged me £100 a week later. When I contacted them the day the subscription started to explain that this was a mistake (I have my own tutor and would not sign up for their lessons), they said that despite this I would still have to pay £25 for essentially no reason. I argued that I was within the period for cooling off and the product was mis-sold to me, the terms of the package being hidden. I was met with robotic customer service repeating the same thing over and over again. So they've helped themselves to my money for a product I neither needed or wanted. Horrible practices from such a big company. If you can, get your tabs from literally anywhere else.
Hello! Reach out to me at [email protected] for help. I’ll assist you promptly. Kind regards, Aydar Community manager
I stopped using the app over a year ago and then I got notification the service auto renewed so I immediately cancelled the service and received an acknowledgement that the service was cancelled. However no refund on the renewal even though cancelled immediately. I think the ethical thing to do would be to refund the new annual charge given I haven’t used the service nor do I plan to use the service for another year. Bad business practice not to refund the new annual charge.
Hello! Please write to me at [email protected] describing the issue you are experiencing. The detailed information will allow me to pass it to our developers efficiently and ensure a quicker resolution. Kind regards, Aydar Community manager
Caution with trial. They do not provide an option for automatic cancellation at the end of the free trial. I forgot to cancel and then cancelled 5 days into the subscription and contacted them immediately for a refund. They force you to pay for the whole month either way
Hello! Please contact me as soon as possible at [email protected]. I’ll help you understand the issue and provide guidance to get it resolved quickly. Kind regards, Aydar Community manager
I had an issue that was raised with customer support. They resolved the issue amiably and in a timely manner. Hats off to Aydar.
Hello, Thank you for this review. It is such reviews that help us make our Service better. Kind regards, Aydar Community manager
103 reviews matching