Ultimate Guitar (www.ultimate-guitar.com) has a 3.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. Opinions are polarized: 52% rate it 4 stars or higher while 44% give 1 star; The business has replied to 98% of negative reviews. Last updated 2026-08-10.
They will not let you cancel a subscribtion, as you will find tons of people saying on the internet as well. DO NOT PAY THEM it is a SCAM.
Hello! For security reasons, please contact me directly at [email protected] as soon as possible. I’ll help you resolve the issue safely and efficiently. Kind regards, Aydar Community manager
Dishonest subscription practices - in violation of Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 - if it's not clear by now, avoid signing up or subscriping to anything on this site. Edit - as you can see they have asked me to e-mail them - I have been e-mailing them already and they've been ignoring me.
Hello! Please contact me as soon as possible at [email protected]. I’ll help you understand the issue and provide guidance to get it resolved quickly. Kind regards, Aydar Community manager
The only way of downloading a tab, is through becoming a member. So even when you download something for a friend and get sidetracked, you'll be 'fined' 99$. I concider this stealing. Though ofcourse they boarded it off with Terms of Service. My advice: go to another source, don't get ripped off. Personal story: Unfortunatly this website, although seemingly for artists, have no interest in dealing personally with a accidental autorenew, or actually : a few hours late in cancelling their trial period. Which only prooves that they are in for it just for the money, and not to be a nice service for artists. The way of getting people's money is cowardish and sleek in my opinion. I plead for a refund of the 99$ unwanted subscribtion. Because I cannot miss the money and also cannot even use the service at all. Since I don't even own an instrument and just downloaded this for a friend. Update: After posting this review I got the rest of the money back. Nevertheless, I have put so much time in communicating about this and if a bad review is the only reason to be reasonable, I would recommend everyone to be very cautious when taking a trial period. And thanks UG, for finally refunding my money. Unfortunatly I am still not very happy about the way this went. But I will update this wit one star.
Hello! Please email me as soon as possible at [email protected]. I can assist you and make sure the information reaches the team for a fast solution. Kind regards, Aydar Community manager
The web links on the site are ultra sensitive. I inadvertantly ordered lessons that I did't want costting me £99.99. They refused to refund. I've upgraded my feedback to 4 star. Thanks to contact with Aydar in community my money has been refunded. Could have been 5 start but for poor respnonse from customer services
Hello again! Thank you for this review. It is such reviews that help us make our Service better. Kind regards, Aydar Community manager
I recently wrote a 1* review of UG. This is the follow up after banging my head against the UG Support from Anna. 1. I cancelled and deleted my account back in April 2025. 2.In April 2026 I was charged for another 12 months even though my account had been cancelled and deleted 12 months prior. 3. I tried to log in given I’d been charged, and the “Forgot Password” process said there was no such account for the email address the subscription receipt came to. 4. A discussion with Anna has been ongoing. Apparently it’s all my fault for not finding the well buried subscription cancellation button. NOTE: Apparently cancelling and deleting an UG account doesn’t cancel or not stop subscription payments. You need to ensure you do that somehow first. Again, ABSOLUTE THIEVES!!
Hello! Please contact me as soon as possible at [email protected]. I’ll help you understand the issue and provide guidance to get it resolved quickly. Kind regards, Aydar Community manager
Deceptive thieves. No way of cancelling a subscription so deleted my account. Still deducted the annual subscription and refuse to refund it. Said account still existed but when I tried my email address didn’t exist. Thieves! Not even that good for tabs and chords. Save your cash.
Hello! Please email me at [email protected] and provide as many details as possible about the problem. This will help me start an investigation immediately and provide accurate information to the team. Kind regards, Aydar Community manager
Fraudulently charged my card. Subscription cancellation is purposely set up to be impossible. This company needs to be run out of town.
Hello! Please contact me at [email protected] and describe the problem in detail. The more information you provide, the faster I can investigate and ensure the team receives everything needed to resolve it. Kind regards, Aydar Community manager
I wish there was a way to give a lower rating. Only signed up for a trial and then cancelled not what I wanted they have now charged me twice for 99.99 and they will not refund any of the money. This is not good business practices and you are not allowed to talk to a person. Emailed several times to get this resolved. Companies like these should be ashamed of these business tactics to get money, My son has emailed and now I have emailed.
Hello! Please email me at [email protected] with all relevant details about the issue. I’ll start the investigation ASAP and make sure the team receives everything necessary. Kind regards, Aydar Community manager
Be very careful with their trial subscriptions. I was charged 99 USD for a yearly renewal at the very beginning of the last trial day and support refused to provide a full refund even though I contacted them immediately and did not use the service at all. This feels like a system designed to squeeze money from users through misleading auto-renewals.
Hello! I’d like to ask you to email me at [email protected] with a full explanation of the issue. I’ll begin the investigation right away and ensure the team has all needed details. Kind regards, Aydar Community manager
UG is very aggressive in the way they handle subscriptions. They take your money without any warnings and when you want to cancel you loose already money. The way they treat customers is bad so better look for an alternative. Watch aut for auto payments. They just take and don't give back.
Hello! We are very sorry that your experience with the UG service was not satisfactory. We value constructive criticism as it helps us improve continuously and better meet your expectations. Kind regards, Aydar Community manager
I was charged $24.99 on April 23, 2026 for an annual subscription renewal with zero notification beforehand - no reminder email, nothing. The company does not make it clear that the initial purchase is an auto renewing subscrption. I contacted support the same day the charge appeared. After going back and forth, I was told a full refund is "not possible" per their Terms of Service. The final response from a rep named Anton was literally four words. Their own TOS does allow a partial refund within 14 days for annual subscriptions. They offered $15 back. What they don't offer is any good faith when a customer contacts them immediately and explains they no longer use the product. I've filed a dispute with my payment provider. If you have a subscription here and are not actively using it, cancel it now - they will charge you without warning and then hide behind TOS when you ask for your money back.
Hello! For security reasons, please contact me directly at [email protected] as soon as possible. I’ll help you resolve the issue safely and efficiently. Kind regards, Aydar Community manager
I had problems with the App! I found that it was not the same as the App I've got on my laptop Guitar Pro! Which is has everything I need! and doesn't need you to pay Extra money for the other add-ons! Unlike Ultimate Guitar! Google Play won't refund this application as they said it's not their policy! Load of Crap in my opinion! ( What about your legal right of withdrawal) Tossers! I eventually got the refund but took me ages to work out how! So beware!
Hello! We are very sorry that your experience with the app was not satisfactory. We value constructive criticism as it helps us improve continuously and better meet your expectations. Kind regards, Aydar Community manager
I was charged nearly 600 PLN for subscriptions I did not intend to purchase, and my experience with customer support was very disappointing. I contacted support immediately and requested a cancellation and refund. While they responded quickly, all replies relied strictly on their Terms of Service and repeatedly ignored the specific legal concern I raised regarding EU consumer rights. I cancelled within 14 days and pointed out that I had not given explicit consent to waive my right of withdrawal (which is required under EU law for digital services starting immediately). This point was never directly addressed. Instead, I was offered partial refunds or additional subscription time I did not want. What was most frustrating was the communication itself - responses felt scripted and did not engage with the actual issue. It gave the impression that internal policy was being presented as overriding consumer rights. As a result, I had to initiate a chargeback and escalate the matter to consumer protection authorities. I would advise others to carefully review what they are subscribing to and be aware that resolving billing issues may require escalation. To the company: this situation could have been resolved quickly with a more thoughtful and case-specific response rather than repeating standard policy. EDIT: The chargeback was successful and I've got all of my money back
Hello! For security reasons, please contact me directly at [email protected] as soon as possible. I’ll help you resolve the issue safely and efficiently. Kind regards, Aydar Community manager
This service is a total SCAM! BEWARE. They trick you into a subscription with a BAIT and SWITCH and then ... There's NO Way Out of here Once you come in, Your in for good"! Until you report them as FRAUD! DON't DO IT! BEWARE!
Hello! Please contact me at [email protected] and provide a detailed description of the problem. I’ll start investigating immediately and pass all necessary information to the team. Kind regards, Aydar Community manager
My 13 year old son wanted to try this out and signed up for a 7 day trial. Unfortunately he didn't realise, being 13 this would auto renew at £99 per year for the annual subscription. I found out when my card was charged. While to be fair to Ultimate Guitar this was probably mentioned, why am I giving them 1 star? I downloaded the app to my device as he didn't believe he'd signed up for anything and there is no way to even get in without signing up for 7 day trial. It also does not offer any kind of idea of what the charge will be after the 7 day trial when sign up offering a huge banner that simply says No commitments and No charge during trial. I'm 99% certain this is against the law at least in EU and the UK so I'm taking a screenshot and forwarding it to relevant authorities and Apple. All potential fees must be advertised up front. Enjoy the fines
Hello! For security reasons, please contact me directly at [email protected] as soon as possible. I’ll help you resolve the issue safely and efficiently. Kind regards, Aydar Community manager
I would be happy to share my feedback. Aydar was extremely helpful, responsive, and professional throughout the entire process. He quickly understood the issue and resolved it efficiently without unnecessary delays. His communication was clear, polite, and reassuring, which made the experience smooth and stress-free. It’s always a great experience to receive this level of support. I truly appreciate his assistance and would rate the service 5/5 without hesitation. Thank you again!
Hello! I’m grateful for your insights. They help our team understand what users need and continue building a better service for everyone. Kind regards, Ultimate Guitar Team
This service has been getting dearer and more restrictive over the years. Today I got a notification that they had renewed my subscription for AUD124.99. I immediately wrote to them and told them that I hadn’t been reminded of this subscription and never use it. They’ve refused to refund it and wrote the following generic rubbish reply, refused to refund it and then forced me to take option C. If you subscribe, I recommend that you unsubscribe immediately so you can control your own subscription and can choose to resubscribe when it comes due. This is nasty and feels in poor faith. It’s a real “stuff you - bad luck, you’re stitched up”. Here’s the email they sent me when I asked for a cancellation and refund because I never use it and didn’t know I had it: Hi, Thank you for reaching out! Email linked to your UG account: x You have a 1-year subscription to Pro since 2025-04-22. The auto-renew for this subscription was not canceled before, so you were charged for another year as advertised. So this purchase was fully pre-authorized on your side while subscribing. I've decided to discuss the case with my head office and asked them to cut off the price. So here are our special options for you: Option A: 12-months additional access + your current 1-year PRO access + PRO features in mobile apps included (by choosing this option you'll get in total 24 months of PRO without additional charges); Option B: 25% refund + your current 1-year PRO access + UG Courses features for 6 months for free (this way you'll get back 25% of the paid funds, keep the 12-month subscription and you will have the UG Courses subscription for 6 months); Option C: according to Terms of Service; refund the difference between 1-month and 1-year subscriptions; the PRO access will stay active for 1 month, it will be refunded 94AUD Note: All options have automatic cancellation after the chosen period. So, which option do you prefer? Kind Regards, Xxx Muse Support Team
Hello! For security reasons, please contact me directly at [email protected] as soon as possible. I’ll help you resolve the issue safely and efficiently. Kind regards, Aydar Community manager
No matter what you do, do not give out your card information. First, they save your card details and absolutely do not allow you to delete them. I signed up to use the free trial and canceled my subscription at the end of the trial period. I also received a confirmation of the cancellation. After a while, I noticed that $99.99 had been charged to my card as an auto-renewal, and I immediately logged in and canceled this subscription. What I didn’t realize was that I also had a Songbook subscription. Even though I canceled that unused subscription right away, they refused to issue a refund. In response to my refund request, I received the following reply: “You accepted the Terms of Service; otherwise, you couldn’t have been subscribed.” Once you provide your card information, you may be charged for subscriptions you are not aware of, and you will definitely not be able to get that money back. I had to cancel my credit card in order to avoid future unexpected charges.
Hello! Please contact me at [email protected] and describe the problem in detail. The more information you provide, the faster I can investigate and ensure the team receives everything needed to resolve it. Kind regards, Aydar Community manager
I've been caught by these t*ssers. My partner 'agreed' on a 14 day free trial and thought she'd extended it by accepting another 7 day free trial.....but alas, what she'd accidentally done was started two free trials which then became two full year subscriptions....so I'm now paying for two subscriptions for the same thing. Both of these are registered to me with my SAME email address. The sh*ts wouldn't refund one of them (I even agreed that I'd pay for one) because they passed the blame onto Apple (because she used an iPad) and said I'd have to take it up with them. Apple - waste of time and gave me a blank 'you cannot get a refund'....I then remembered that my paying source for the iPad was PayPal and so lodged a claim with them pointing out everything as above.....PayPal said that it refused my claim because I didn't cancel before the trials ended...told them that I didn't know anything about either one until I got the Apple invoice emails. Moral of the story....they're all w*nkers!
Hello! Please contact me at [email protected] and provide a detailed description of the problem. I’ll start investigating immediately and pass all necessary information to the team. Kind regards, Aydar Community manager
I was charged $200 after trying a free trial. They will not refund me.
Hello! For security reasons, please contact me directly at [email protected] as soon as possible. I’ll help you resolve the issue safely and efficiently. Kind regards, Aydar Community manager
103 reviews matching