Ultimate Guitar

JANKY SUBSCRIPTION PROMOS

JANKY SUBSCRIPTION PROMOS. This is the only ever subscription service I've dealt with that does not give a full refund if you canceled on the first day of your paid period. I didn't even use any subscription features during this period. It's also incredibly sketchy that they require a subscription in order to print any of the chord sheets. These chord sheets are uploaded by users for free so why does it require a payment to print it??

best support/site

I had an issue with my subscription and thought nothing could be done anymore, but a community manager helped me! My problem was resolved very quickly, thank you so much! Probably the best site for tabs at a good price!

Access denied for lifetime member

Been a member since 2013 - I have a lifetime membership but now cannot access it. I have over 500 tabs that I use regularly - not impressed.

Sign up for a free trial for 7 days @…

Sign up for a free trial for 7 days @ 49.99 a year (spring offer). Your credit card then gets charged @69.99 with auto-renewal and the trial doesn't appear in your account! Customer support will try to con you by writing the following: "A 7-day trial is available for a 99.99EUR/year plan. This plan was pre-selected. But I’m afraid you didn't start a free trial. You've chosen a 12-month plan (for a discounted price) without a free trial. I've decided to discuss the case with my head office and asked them to cut off the price.  So here are our special options for you: Option A: 12-months additional access + your current 1-year PRO access + PRO features in mobile apps included (by choosing this option you'll get in total 24 months of PRO without additional charges);  Option B: 25% refund + your current 1-year PRO access + UG Courses features for 6 months for free (this way you'll get back 25% of the paid funds, keep the 12-month subscription and you will have the UG Courses subscription for 6 months);  Option C: according to Terms of Service; refund the difference between 1-month and 1-year subscriptions; the PRO access will stay active for 1 month" AVOID AT ALL COSTS

Charged after canceling free trial – EU rights ignored

Pretty bad experience. I signed up for a 7-day free trial and canceled it the same day just to make sure I wouldn’t get charged. Still, they charged me €99.99 for a full year for another product they say I was subscribed to. Their offer and their website are absolutely misleading in that regard. I contacted support right away, but they refused to refund. Then I explained that, as an EU customer, I was within the 14-day withdrawal period. They completely ignored that and just kept repeating their own terms. They offered me €75 back… but only if I closed my PayPal dispute first. That didn’t feel right at all. On top of that, I was actually charged twice €99.99. One of those was later refunded without any explanation, but it gives you a clue about their bad practices. Overall: 7-day trial -> 2 products €99.99 each Canceled during trial → still charged Refuse to refund money EU rights ignored Refund tied to closing dispute Duplicate charge Be careful. This didn’t feel transparent at all.

Excellent service.

Business strategy - Exploit Free Trial

This company is taking advantage of Free Trial offers to trick you into continuing to pay for a service you never intentionally ordered in the first place. They said I only cancelled AUTO RENEWAL, not the service - $99. Dispute the charge. And I would guess that Aydar, who keeps responding to reviews here, is not any more helpful than Anna, who, although very responsive, is all in on this shameful ploy.

Feel that I’ve been scammed

Feel that I’ve been scammed, signed up for ultimate guitar pro for £29.99 which is what I wanted, I have now had taken from my bank account£99.99 for courses and books. I did not sign up for this and now they are saying my free trial period is up and that I agreed. I did not agree and want a refund of the £99.99. I wasn’t informed that this would be taken from my bank account. I’ve been playing guitar since a teenager I am now 73 why on earth would I want courses.

Thank you Ultimate Guitar

Thank you Ultimate Guitar, wouldn't be with out you.

Scam

Was offered a deal for 7 days trial then 49.99€ a year subscription if I wanted to keep it. I didn't find the product worth the fee so I cancelled it two hours later. Today I got charged 99.99€ because apparently, when I was given the free trial, I was also given some other crap I didn't want, used, or even asked for, alongside the pro subscription. Said crap costs 99€ a year, and I was given no warning about this. Contacted support, received a clearly automated answer in 2 minutes offering at most 75€ back, and then got ghosted when I said I wanted the full money back. I called my bank and gave them the evidence hopefully they can get my money back

Whatch out when signing up!!!

I did a free trial of 7 days which would turn in a yearsubscription if not cancelled. For some vague reason i got billed 99,99 dollar twice, so 200 dollars for a year (!). They say its my own fault cause i didnt deselect something, so im not getting my 99.99 back Whatch out what you sign up for!!!!

Transpose feature now behind a paywall!

Just went to UG to find chords as usual, and realized that a feature I use often, transpose, is now a premium feature that you have to pay for! I can get by, but now I imagine all the users that have not studied music theory are going to be left feeling stuck and cheated. This leaves a terrible taste of corporate greed in my mouth, and I will be visiting UG as a last resort now instead of a first stop. This is user generated content, the chords come from it's members, so it seems that Ultimate Guitar (interesting horns in logo...) wants to take from people only, and then take some more, and not give in return. By the way, LOTS of ads already on the website. Just a shame really.

The subscription cancelled easily

wish I could give less starts

wish I could give less starts. They charge your cc for whatever they want, bake you into subscriptions you don't want, and then refuse to fix their double charge shysty bs. hard to believe a company can still operate like this in 2026

Free trial means €39,99/year

Misleading, making it look like you can choose for a free trial and than charging €39,99 for a whole year subscription

Like to learn with Ultimate guitar!

Great Tabs for all the songs I want to play!

best chords app!

One amazing Application

Such a great application, providing endless opportunities for learning to improve (for me) guitar technique plus TAB and chords for just about any song going. This is one application that I don’t winch about paying annually. Worth every penny.

Many Versions Available to suit

Love the way several (sometimes many) people have their versions published of a song. After all they are all interpretations. They are well set out and cover an amazing number of songs. Very unusual to not find what you want and when that happens makes you creative. Nothing wrong with that!

I bought the lifetime membership over…

I bought the lifetime membership over 15 years ago for about $50. Best buy ever, now that I see they charge monthly now.