Urban Outfitters

Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that the parcel hasn't arrived yet. Sadly this was delayed but rest assured that this has been raised with the carrier, and the parcel should be arriving within 2-3 working days. If the parcel hasn't arrived within this time, please contact our customer care team directly on [email protected] and they can investigate further. Our apologies for the inconvenience caused. Thanks, UO Team.

Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that this has happened, please contact our customer care team on [email protected] with the name of the Store and when you visited, and we can get this raised with the Store. This isn't the service we aim to provide our customers, and we're sorry for falling short on this occasion. Our apologies for the inconvenience caused. Thanks, UO Team.

Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you're happy with the service, rest assured that this will be passed onto the store! Thanks, UO Team.

Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that this has happened, rest assured that this has been raised to our Distribution team as this isn't the service we aim to provide our customers. Our apologies for the inconvenience caused, and we're sorry that we've fallen short on this occasion. Thanks, UO Team.

Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that the order hasn't arrived, sadly this looks to have been lost in transit. Rest assured that this has been raised with the carrier as this isn't the service we aim to provide our customers. If you could please contact our customer care team directly on [email protected], they will be able to assist further. Our apologies for the inconvenience caused. Thanks, UO Team.

Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you've enjoyed shopping with us, and that you're happy with your purchase! Thanks, UO Team.

Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you love your purchase! Thanks, UO Team.

Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you're happy with the service, rest assured that this will be passed onto the store! Thanks, UO Team.

Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're so glad to hear that you've enjoyed shopping our collection, and that you're happy with the service! Rest assured that this will be passed onto the store! Thanks, UO Team.

Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you've enjoyed shopping with us, rest assured that this will be passed onto the store! Thanks, UO Team.

Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that you're unhappy with the delivery service and that some of the items weren't suitable. Rest assured that this will be raised with the relevant teams to ensure we're always improving the shopping experience for our customers. Our apologies for the inconvenience caused. Thanks, UO Team.

Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that the order hasn't arrived, sadly this looks to have been lost in transit. Rest assured that this has been raised with the carrier as this isn't the service we aim to provide our customers. If you could please contact our customer care team directly on [email protected], they will be able to assist further. Our apologies for the inconvenience caused. Thanks, UO Team.

Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that this has happened! If you could please contact our customer care team directly on [email protected], they will be able to get this investigated further. Our apologies for the inconvenience caused. Thanks, UO Team.

Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that this has happened, and that we weren't able to ship the item on this occasion as we no longer had stock available. As we don't have a live stock feed available on our website, there may be a delay in this reflecting on our website. Rest assured that this will be raised with the relevant team as this isn't the service we aim to provide our customers. Payment hasn't taken as we're unable to charge until dispatch, but the pre-authorisation will release within 5 working days. Our apologies for the inconvenience caused. Thanks, UO Team.

Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're sorry to hear that you're unhappy with the service. Once an order has started to process for dispatch, we sadly cannot modify or cancel. For click and collects, if not picked up, this would be cancelled automatically. Our apologies for the inconvenience caused. Thanks, UO Team.

Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you're happy with your purchase! Thanks, UO Team.

Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you've enjoyed shopping with us, rest assured that this will be passed onto the relevant team! Thanks, UO Team.

Hi there, thank you for your feedback and we appreciate you taking the time to provide this. We're glad to hear that you love your purchase! Thanks, UO Team.