VICI Collection（www.vicicollection.com）在 OK.one 的综合评分为 4.5 分（满分 5 分），基于本站收录的 102 条用户评价，属于购物与时尚分类，口碑优秀。85% 的评价为 4 星及以上，10% 为 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-10。
Vici's 拥有最好的客户服务 - 他们迅速、乐于助人且友好。有几次我遇到任何问题，它们都得到了满足，维西很快就解决了它们。我非常喜欢他们的产品质量以及他们提供的顶级客户服务。
We're also happy to hear that you've had a great experience with our Customer Care team. We appreciate your support and look forward to helping you find your next favorite outfit!
绝对出色的服务并且非常有帮助。他们很理解并破例支持我的需求。很棒的公司和产品！！！
YAY! So happy we can help!
我从 Vici 购买了很多商品，质量非常好，价格实惠。它们是独特的物品。我最近还买了一件连衣裤，对它在我们的游轮上的位置感到非常兴奋。我在游轮上从包装中取出它，其中一颗金色纽扣丢失了。我发电子邮件询问他们是否可以再寄给我一个按钮，因为我想保留它。真是太可爱了！米歇尔的客户服务从一开始就很棒。当我发送照片后，她给了我两个选择，换货或退款。我想要更换，她立即处理了！他们还分享了保留并捐赠另一件缺少按钮的物品。当您获得优质的客户服务时，我真的很感激。有时，这在大公司中绝对不是常见的做法。
Thank you for your kind review and for being a loyal VICI customer! We're sorry about the missing button, but we're so glad Michelle was able to quickly help make it right. We appreciate your support and hope you love your romper!
客户服务代表非常高效和快速。娜塔莉他们解决了我的问题，但他们对我的麻烦进行了适当的补偿。
Thank you for your kind review!
我于 06 月 6 日下了订单，并收到一封电子邮件，确认将于 2006 年 26 月发货。但是，我尚未收到发货更新或跟踪号码。您能否提供我的订单状态的最新信息？
Oh no! We were able to locate your order, and our Customer Care team will be reaching out to you shortly. In the meantime, please feel free to email us at [email protected] if you have any questions or concerns. We're happy to help!
他们能够发起退货换取我需要的正确尺寸，因为网站上的尺码不正确，他们说它比实际尺寸小。那是一件钩针连衣裙。该网站只允许您缩小一号，而我需要比我订购的尺码小两号。
We're glad we were able to help with your exchange. We appreciate you sharing your experience with the sizing, and we'll be sure to pass your feedback along to our team as we continue to improve our product information.
客户服务是一流的，我发现我的订单有问题，斯蒂芬妮能够帮助我解决这个问题！喜欢 Vici 和他们的物品
We're thrilled to hear Stephanie was able to assist you and resolve the issue with your order. We truly appreciate your support and thank you for shopping with VICI!
优秀的客户服务。易于沟通。快速响应！
Thank for for the 5-Star Review!
尝试为婚礼订购蜂蜜日落热带长裙。 笔记没有库存。 单击该链接通知我。一周过去了，检查网站发现有货了……却没有通知我。 订购了这件衣服并发货了。 周四抵达。 包上贴着裙子的标签，但里面是一条丑陋的米色裙子。 今天联系了客服并打了电话。 客户服务很糟糕。 告诉他们，当另一场婚礼的裙子有货时，请把它寄给我。 被告知她不知道什么时候会有货。我必须继续检查网站，并可以打电话给他们以获得折扣代码，这样我就能以相同的价格获得它。告诉她，她不能给我一个代码，这很荒谬，但更令人沮丧的是，她不会在有货时自动订购并发货给我，因为这显然是 VICI 的错误。 很喜欢我的其他物品，但这真是糟糕的客户服务。 现在我必须在一天内找到另一件衣服，因为婚礼将于明天 2:00 举行。 非常失望！！
We're so sorry to hear about your experience. Regarding the back-in-stock notification, it's possible the email was filtered to your spam or junk folder, as this can occasionally happen. We're also glad our team was able to refund you for the incorrect item. We appreciate your feedback and will share it with our team as we continue to improve our processes and customer experience.
买了一件衬衫无法退货——订单上从来没有这样说过。不会再从这个网站购买。
We're sorry to hear this. Our final sale items are clearly marked as Final Sale on the product page before purchase, and these discounted items are not eligible for return or exchange. Thank you for your support. We truly appreciate you continuing to shop with us.
非常有帮助。我仍在等待我的案件审理完毕，但到目前为止我很高兴。
Thank for for the 5-Star Review!
喜欢从这里为我的妻子买衣服。警告他们看起来很棒。
We're thrilled to hear your wife loves her VICI outfits and that you enjoy shopping with us. We appreciate you taking the time to share your experience!
我已经从 VICI 订购过多次，并且非常喜欢每件商品。发货速度始终很快，衣服质量也很好。还会再来这里购物的！
Thank you so much for your review and continued support!
我买它作为礼物。收件人很喜欢它。
Thank you for your review!
客户服务 - 优秀 尽管我最初遇到了聊天支持工具的问题，但客户服务团队主动通过电话和电子邮件与我联系，以确保我的担忧得到解决。他们很细心，反应灵敏，并为我提供了及时的解决方案。我还需要退回购买的一件衣服，团队在整个过程中为我提供了帮助，让我顺利无忧。 连衣裙 - 我是回头客，VICI 已成为我购买度假服装和特殊场合服装的首选商店。合身性和设计永远不会让人失望。一切总是给人一种高品质和超级时尚的感觉。我总是可以信赖 VICI 提供完美的东西。我绝对推荐 VICI 适合任何服装和场合。
We're thrilled to hear that VICI has become your go-to destination for vacation and special occasion outfits. We truly appreciate you taking the time to share your experience, and we're so glad our Customer Care Team was able to help. We can't wait to help you find your next perfect outfit!
意外购买了一件额外的连体衣，但没有收到我输入的折扣。 立即联系并告知费用将进行调整，我可以退回多余的物品。 收到货后，我无法退货，也从未进行过价格调整。 骗子。
I see our team was able to process a return for the extra item you accidentally ordered. We also explained that you did used promo code EVENT40 for 40% off the two rompers on Saturday, 5/30. Please reach back out if you still need any further help!
一位忠实的顾客，已经在那里很多年了。我认为服务有所下降。我现在正在从不同的网站购物，因为这些商品本来是为了庆祝我的 30 周年纪念日而在巴黎度假时运送的。不知怎的，运输不像以前那样了，所以是在我去度假之后才来的。我一周前确实回来了，但一切都被赶上了，今天是截止日期，从交付之日起的 25 号，现在 VC 说是 15 天，所以你知道你想留住客户，但你也必须会见客户。这并不像您获得退款而是给予商店信用，因此您需要真正度过难关，看看竞争对手提供什么。
Thank you for your honest feedback and for being a loyal customer over the years. We’re truly sorry to hear about your experience, especially surrounding such a special anniversary trip. We do see the order was placed with Standard Shipping (3–8 business days) and it was delivered within 4 business days. However, we completely understand the timing did not work out for your vacation. For future orders, we do also offer Next Day Shipping if you need items delivered more quickly.
我的订单丢失了！虽然说已经发货了！客户服务很棒——他们给了我一次性全额退款，这是一笔商店积分。我很感激。当商店理解时，这比什么都重要！永远是VICI客户！ ♥️
We’re so happy our team was able to help, and we truly appreciate your understanding and support.
他们的退货政策是骗人的。最终销售商品不会在购物车中显示为最终销售。他们欺骗您，让您认为如果商品不合身，您可以轻松退货，但由于他们严格的退货政策，您却被困住了。再也不会从他们那里购买了。
We’re sorry for any confusion and appreciate your feedback. Please note that items marked as final sale are clearly indicated on the product pages prior to purchase. We appreciate you taking the time to share your thoughts with us.
我的客户服务代表嘉莉非常出色并且非常乐于助人。我强烈推荐。
Thank you so much for the review!
共 102 条符合条件的评价